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Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-mtowe's own words
Tried to stay at your motel last night. However, we were given a room that the lock didn’t work so we couldn’t get in the room. Tried three different keys. Then the host gave us another room. This room was already occupied by another guest at your establishment. So we went back and got another room. We finally got into the room and started to settle in for the evening. Then another guest of the motel was given a key to our room. At this point we were tired of the service and went to the front desk asking for a refund so we could leave. The employee stated she didn’t know how to complete a refund and gave us a code and number to call to get our refund. That is where I am at now trying to get my refund. You can contact me at********** or ********** to finalize my refund, since I had such a poor experience at your motel.
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