Priceline Customer Service Issues

I am requesting a full refund for my two room reservations (#[redacted]54 & #[redacted]02) at the Wyndham Garden Grand Rapids Airport in Grand Rapids, Michigan. We encountered unsanitary conditions upon arrival on 10/14/21, including urine and black stains on the bed sheets, a torn comforter, and dirty carpets. Despite informing the front desk staff and providing photographic evidence, we were unable to reach the hotel manager, Michael, on [redacted]. The front desk suggested I request the refund through Priceline, where I made the booking. However, my attempts to contact Michael and Priceline have been unsuccessful. I believe the state of the rooms warranted a refund, especially during such a difficult time as we were in town for a funeral. I have images to support my claim. This experience has left me extremely disappointed as a long-time Priceline customer. Thank you.

I booked two rooms at the KCI Lodge through Priceline for my daughter's small birthday celebration. However, upon arrival, we were shocked by the motel's conditions. The place was dirty, inhabitants seemed questionable, and there was a pervasive smell of marijuana. When we checked the rooms, the odor was unbearable, and we quickly left. I spent $[redacted] on this booking and believe Priceline should ensure the properties they list are safe. I am requesting a refund or a voucher for a future booking. Itinerary number: [redacted]-[redacted]-[redacted]-77, hotel confirmation numbers: [redacted]42 and [redacted]26. Date of stay: October 16th. Contact me at [redacted]. Your prompt assistance in this matter is appreciated.

I purchased a ticket for my parents on January 12, [redacted] with Itinerary #[redacted]-[redacted]-[redacted]-84. They completed the first part of the trip on February 12th. Unfortunately, due to the airline's partial shutdown, they were unable to use the remaining legs of the ticket. Tragically, my mother passed away from Covid-19 at the end of summer, and my father is still suffering from the effects of the virus. When I contacted your agents about a refund, I was directed to the airline, who then directed me back to Priceline. This back-and-forth has left me feeling frustrated and neglected as a customer. I would appreciate a clear response on how this issue will be resolved moving forward.

I have a round trip flight booked with American Airlines for two people from MCO airport in Florida to St. Louis Lambert Airport. My departure date is November 17, [redacted], and the return flight is scheduled for November 29, [redacted]. I am looking to change the return flight from November 29 to December 2, [redacted], but I am having trouble reaching a live person at Priceline as instructed by the phone system. Please assist me with this change. Thank you. - Darrel K.

I rented a car through Priceline for an upcoming trip but needed to change the reservation by one day. After a frustrating call with their customer service, where I was initially told there were no cars available for the new date, only to find out from the car rental agency that there were, I was met with unhelpful and rude responses from Priceline. Despite my request to roll the rentals into one, considering my travel plans, they simply repeated that no modifications were allowed without offering any alternatives. The lack of assistance and poor customer service has left me disappointed, and I will be avoiding Priceline in the future and sharing my experience with others.

I had a distressing experience with Brussels Airlines in Prague, Czech Republic as they refused to issue me a ticket, claiming it was canceled. Priceline.com's helpline was not helpful, and I was left stranded at the airport. The airline supervisor admitted overselling the flight but couldn't provide a new ticket. I eventually had to purchase a new ticket at a high cost. Despite having insurance, I was told to contact them separately. The lack of assistance and the entire ordeal left me shaking and disappointed. I advise against using Priceline.com based on my negative experience. I intend to share my story online and consult with legal counsel regarding this matter.

I recently booked a round trip flight for a group of 6 to go to Disney World in Orlando on December 26, [redacted]. The departure flight has not been changed, but this is the second time the return flight has been altered. The latest change won't work for my daughter and her family as she is a school teacher and the children need to be in school the next day. The flight lands in SFO at 11:45, which is not feasible. The return flight was also supposed to be non-stop, but I see other non-stop options on your website with earlier arrival times. Can someone please contact me regarding this issue? I've been advised to call 14 days before departure, but my son-in-law, a police officer, needs to have the flight details confirmed. Thank you.

Priceline altered my return flight from Orlando to SFO. I am counting on your assistance since Priceline is responsible for this change. I initially booked and received confirmation for the original flights. However, all the arrangements have been modified, creating an issue for my son-in-law, a police officer, my daughter, a school teacher, and their children who need a day to rest before school.

Hello, I made a reservation at Hilton in Twin Falls for September 4th and 5th totaling $[redacted].90. Due to a family emergency, I needed to cancel immediately, and Priceline assured me there would be no charge since I canceled within minutes of booking. My credit card was initially refunded the $[redacted].90, but it was charged again last week, claiming the hotel contested it. However, the Hilton manager confirmed they only received the $[redacted].96 charge from Priceline. I am now being charged a total of $[redacted].86 for the 2-night stay instead of the original $[redacted].96. I need assistance resolving this with my credit card company, Chase, as Priceline processed the cancellation promptly. Your help in clarifying this issue is appreciated as I rely on Priceline for bookings and hope to resolve this promptly. Thank you for your assistance in this matter. Best regards, KJ

I made a reservation for the Aloft Buffalo Downtown Hotel via bookaahotels.com for September 9-14. Upon arrival, I was disappointed with the room and spoke to Paul at the front desk. Due to no other rooms being available, I agreed to stay one night more. the next day, Richard promised a refund for the last 3 nights. I moved to the Best Western Buffalo Airport and paid through Expedia. Despite starting a dispute, the charge was confirmed by the hotel. After contacting Richard, it was confirmed that a refund was issued to Price Line on my behalf. I've received part of the refund but still waiting for the rest. I'm grateful for any help and hope to continue using Price Line in the future. Thank you for your assistance. Linda German

We have encountered an issue with Priceline regarding our booking from JFK to Miami on American Airlines for April 14, [redacted]. Priceline mistakenly booked us in economy class instead of the business class we paid for on AA Flight [redacted] departing from JFK at 5:02 PM. Despite numerous attempts to reach a customer service representative at Priceline over two days, we have only been met with automated responses. After contacting American Airlines, they confirmed that Priceline is responsible for correcting the booking error, even though we paid for the upgraded class. Our AA Record Locator is QMVFXS and our Priceline Trip Number is [redacted]-[redacted]-[redacted]-44.

I booked a car rental via Priceline, but upon arrival at the rental company (Fox), I was unable to rent the car due to my expired license. The unforeseen circumstances surrounding my license renewal, delayed by Covid-related shutdowns, required me to schedule an appointment two months later in a town two hours away. To accommodate this, Fox rented a car under my wife's name since my credit card was used for the booking. Consequently, they voided the Priceline reservation, charging us $[redacted].28 for a new reservation while suggesting we seek a refund from Priceline for the initial booking.

My trip number is [redacted]8 and my case number is [redacted]. My experience renting a car with Budget was disappointing. Initially charged $[redacted].91 for the trip and rental, upon arrival, we only authorized a $57.00 pre-paid gas charge and a $[redacted] deposit. However, on Nov 01-[redacted], my credit card was charged $[redacted].65 without my consent. No additional services like insurance were discussed. This lack of transparency is unacceptable. If this is how customers are treated, it reflects poorly on the company. I expect a refund or I will dispute the charge. This experience has soured me on renting from Budget again. Clear communication and honesty are essential in customer service.

Trip number: [redacted]-[redacted]-[redacted]-77. I made a hotel booking in Cancun from Aug 06, [redacted], to Aug 09, [redacted]. Unfortunately, the room lacked AC, the bathroom was unusable, and dirty. My wife, who is pregnant, and I faced these issues for three nights. Despite contacting reception, the problems were not resolved. After approaching the receptionist, we were advised to request a refund through you. I reached out to you, and you mentioned a possible **% refund, but I have yet to receive any updates. Numerous attempts to contact you by phone have been unsuccessful due to the busy line, leading to no callbacks. Our stay at Krystal Cancun was unsatisfactory, and we request a prompt refund.

I paid over $[redacted] for a 2-day hotel, flight, and rental package from KCMO to Atlanta, GA. Upon arrival, almost at midnight, we were informed that all rental car services had given out their vehicles, including the one we had reserved and paid for. We were left stranded at the airport in an unfamiliar city. We had to pay $50 for an Uber to the hotel around 1:30 am. The situation didn't improve Saturday morning as no cars were available. Priceline canceled the car rental, leaving us frustrated. We spent over $[redacted] on Uber rides in 3 days despite having reserved a car months ago. The $[redacted] package left us in a cramped, unclean hotel room for most of the time, derailing major plans I had for proposing to my partner. This experience has left me extremely dissatisfied with Priceline and the car rental company's reservation management. I am requesting a refund for the trip, reimbursement for the Uber expenses, or a future trip voucher. If none of these options are possible, I will pursue legal action for additional compensation.

Good morning, My name is Ritesh Makwana, and I booked a hotel with OYO at [redacted] Pinewood Rd, Melbourne, FL [redacted], USA. The confirmation number is [redacted]22, booked under the name Leela Persad. The hotel's phone number is [redacted]. I had a terrible experience booking through Priceline. Being an Indian, it was my first time booking with OYO. Upon arrival, I discovered that the location was not a hotel or motel but a farmhouse situated in a remote and dark area with various animals around. Feeling scared and uncomfortable, my wife and I decided not to stay. Although the staff agreed to refund if we were not comfortable, we did not receive the money back. I'm disappointed as I trusted the OYO name. I hope the company will investigate and refund the $92.77 promptly. My phone number is [redacted]. Thank you for your attention to this matter.

I reserved a room at [redacted], and despite being fully booked, there was no visible sign. Despite this, more rooms were given out, and I ended up sleeping in my car for two days, including yesterday. I was unaware of any attempts made to contact me, and my entire day was disrupted. I was expecting my refund within 12 hours. I've been stranded for three days now, without assistance in getting my money back or finding another place to stay. I've involved my lawyers and notified you that I consider your establishment unsafe. I need a prompt response, and my owed money returned. It's frustrating to deal with this situation while in Tucson, Arizona. I intend to take legal action for the distress caused. Booking my room for the following day, despite being aware of the situation, is unacceptable. Assistance and reimbursement are urgently required.

I purchased flight tickets and promptly canceled. The ticket was stated as [redacted]% refundable. It has been 16 business days since the cancellation with a confirmation email the same day mentioning a refund in 5-10 business days. However, I have not yet received the refund. Trip Number: [redacted]8 I have attempted to contact via chat and phone, but only receive automated responses stating the refund is in progress. The delay is concerning me. The airline directed me to reach out to you for assistance. Thank you, M.

My trip number is [redacted]. While browsing through the express deals on the app, I came across an offer for three specific hotels (LaQuinta Inn, Holiday Inn, or Sonesta Select) for $72. I deliberately chose this deal because these three hotels were listed, unlike the alternatives. However, after making the purchase, I realized that the hotel options had changed, and I was booked into a hotel that I had specifically wanted to avoid due to past negative experiences. I did not make an error in selecting my preferred hotel, and I am upset about this unexpected change. I am requesting to have my reservation transferred to one of the original three hotels from the deal I paid for. I had a distressing experience with the booked hotel in the past, and waiting for a refund, involving multiple steps, to then find and pay for another hotel is inconvenient.

On November 12th, I contacted to confirm my reservations for my niece's wedding that night. I was informed that my reservation wasn't with the wedding party, and unknowingly provided my credit card information thinking it was for holding the room, not for immediate charges. After speaking with my niece, I learned I did have a room reserved and could provide my card upon check-in. I promptly called back to cancel within minutes, but my card had already been charged. Despite being told it was nonrefundable, the hotel staff canceled the reservation, yet the charge remained. Bethany at Hilton Garden Inn in Lawton, OK, confirmed she hadn't charged my card and requested a release to process the refund, which I have paid on another card.