Priceline Customer Service Issues

Archive 51

The following are issues that customers reported to GetHuman about Priceline customer service, archive #51. It includes a selection of 20 issue(s) reported August 6, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I made a reservation for a rental car through your service to pick up from Thrifty Rental Car at Spokane International Airport from 8am on August 6th to August 9th. However, when I arrived, the agent denied me service because I didn't have a flight itinerary, even though I had already paid $[redacted].67 for the reservation. I am dissatisfied with how this situation was handled, especially considering there was no mention of needing a flight itinerary in my paperwork. As a military veteran, I expected better service. I now need to know how to get a refund for the services I did not receive.
Reported by GetHuman-pnevs on الجمعة ٦ أغسطس ٢٠٢١ ١٦:٣٣
I have made a hotel reservation through Priceline and received a confirmation number and trip number. The booking is non-cancellable and non-changeable. Even if the hotel drops prices, I am unable to adjust my reservation to the new rate. I cannot escape financial responsibility by claiming someone else booked on my behalf. Priceline processed my reservation, but it was canceled from their end. I have only interacted with Priceline and not Booking.com or the hotel directly. Despite attempts to contact Priceline, I am redirected to Booking.com. I am seeking a comparable hotel for the same dates at the originally agreed price, threatening potential legal action otherwise. I expect a resolution promptly as I discovered the cancellation this morning. I urge Priceline to address my concerns promptly to avoid further escalation. Contact me at [redacted]. Thank you.
Reported by GetHuman-drfredbe on الأحد ٨ أغسطس ٢٠٢١ ٢٠:١١
I made reservations with Priceline for our vacation at the Divi Golf Resort in Aruba, booking a one-bedroom suite with all-inclusive. Upon arrival at 2 pm, I was informed that I did not have the all-inclusive package. After waiting for over 2 and a half hours, they provided us with the all-inclusive bracelet and instructed us to go eat while they moved us to Divi Village, which was not what I booked. After another 2 hours of waiting, they mentioned an exception, which was confusing. Dealing with the disorganization of Priceline and Divi on top of a long day was frustrating. Additionally, I paid extra for Blue during booking, but received Blue Basic for my flight back, leading to further disappointment. When trying to contact customer service, communication was difficult, and callbacks led to being hung up on after a 4-hour wait.
Reported by GetHuman-bisquits on الأحد ٨ أغسطس ٢٠٢١ ٢١:٢٤
Dear Sir/Madam, My daughter booked a one-way flight for me from St. Louis, MO to Wilmington, NC on August 2nd at 5:20 a.m. with American Airlines Flight [redacted]. Unfortunately, on August 1st, I had an unexpected funeral to attend due to the tragic incident of a family member and her husband getting shot. Additionally, I had to take my severely ill daughter to urgent care and was there until 2 a.m. I attempted to contact Priceline to change my flight but faced difficulties. I have called every day and even spoke with American Airlines, who advised me to contact Priceline once more. My daughter urgently needs me there; please assist me. My confirmation number is MGBFRW, and the trip number is [redacted]4. Despite being marked as a no-show, I had a genuine emergency. Thank you, Jamie P.
Reported by GetHuman6435415 on الأحد ٨ أغسطس ٢٠٢١ ٢٢:٣٢
I booked a car rental through Priceline, but there seems to be a mistake with the pick-up and drop-off locations. I intended to pick up and drop off at Lihue Airport in Kauai, not Honolulu Airport. My reservation is for November 12 to 21, [redacted]. I have already reached out to Sixt and Budget, but they directed me back to Priceline. If you are unable to update the locations, I would like to request a full refund of the amount charged for my reservation. The Priceline trip number is [redacted]-[redacted]-[redacted]-38. Thank you.
Reported by GetHuman-cjwolgam on الإثنين ٩ أغسطس ٢٠٢١ ٢٢:٤٦
I recently spoke with a supervisor regarding a canceled car rental ([redacted]-[redacted]-[redacted]-44). Unfortunately, my experience was extremely upsetting as the supervisor abruptly ended the call after stating there was nothing more he could do. This unprofessional behavior has left me shocked and disappointed, especially since my family and I have been loyal customers of Priceline for a long time. Despite our history with the company, I am now inclined to discontinue using their services in the future and will advise my loved ones to do the same. Following the cancellation, I have been unable to reach a live person when contacting the provided number. I am eager to speak with the supervisor's superior but have not been given the chance to do so. This experience has cast a shadow over the beginning of what was supposed to be a dream vacation to Moab with my friends.
Reported by GetHuman-ilovebid on الإثنين ٩ أغسطس ٢٠٢١ ٢٣:١٩
I need assistance with a booking that was made accidentally by my 11-year-old niece while playing a game on my phone. My Google account saved all my information, leading to this unintended reservation. When trying to contact customer service, I was only able to reach an automated system, which claimed I would receive a callback. Feeling unsure about getting help this way, I am reaching out here. This situation caught me by surprise when I received the booking confirmation email. I am now informed that a refund is not possible, and I am asking for your help to resolve this issue. While the booking occurred on my phone, it was not authorized by me but by my niece using the saved information on my Google account. I sincerely apologize for this and will ensure measures are taken to prevent a recurrence. I hope to continue booking with you in the future, but I urgently need this booking canceled and refunded. Please confirm if you can assist before proceeding. Thank you for your understanding as I seek help to rectify this error.
Reported by GetHuman6449814 on الخميس ١٢ أغسطس ٢٠٢١ ٠١:١٨
I am writing to address the issue regarding my recent rental reservation experience. Upon receiving an email notifying me that my reservation had been fulfilled, I attempted to explain that I had no choice but to enter into a separate rental agreement due to the circumstances. I suspect there may have been fraudulent activity involved in this process. Contrary to your assertion, my reservation made through Priceline was disregarded. Despite providing the confirmation number (POV[redacted]0), the rental agent at Ace Rent A Car declined to honor the reservation as I couldn't present the original credit card used for booking, which had been replaced by Citibank due to security reasons. I was compelled to accept a new agreement with Drivo and was given a smaller car for a total of $[redacted].16. I have attached copies of both agreements for reference. The agreement with Drivo covered the same period as the initial Priceline reservation. If Ace Rent a Car claims the Priceline reservation was fulfilled, it raises concerns about potential fraud. Based on the evidence provided, I am requesting a full refund of $[redacted].27 to be credited back to my account. Sincerely, Michael J. McCarthy
Reported by GetHuman6460826 on السبت ١٤ أغسطس ٢٠٢١ ١٦:٢٢
I had a flight scheduled via Priceline on August 11 with Trip #: [redacted]-[redacted]-[redacted]-38. Upon arrival at the airport, Icelandair informed me that the flight had been canceled by them on July 29 and they had informed Priceline accordingly. Despite this, I was never notified by Priceline and even received a check-in reminder the day before the flight. I have documentation from Icelandair confirming this. Furthermore, I had a RIB boat tour through Viator that I couldn't use or cancel promptly due to Priceline's lack of communication about the airline cancellation. Therefore, I am requesting credit for the following expenses: - Roundtrip airline tickets for 2 to the Westman Islands on August 11: $[redacted].70 - RIB Boat tour for 2 on Westman Island through Viator: $[redacted].62 TOTAL: $[redacted].32 I can provide copies of the reminders and the letter from Icelandair.
Reported by GetHuman-pbgsocce on الأحد ١٥ أغسطس ٢٠٢١ ١٩:٣٣
I want to share my recent disappointing experience at Cambria Suites New York - Chelsea ([redacted] W 28th St, New York, NY [redacted]) on 6/27 to 6/28 (Priceline Trip# [redacted]-[redacted]-[redacted]-45) (Confirmation# [redacted]3). I live in the city and booked a Deluxe Room with one king bed and one sofa bed but received a standard room without a sofa. The bathroom flooded after a shower, leaving water all over the floor. The dirty shower curtain was left to dry when I arrived. The TV only played at maximum volume, and despite maintenance being unable to fix it, no room change was offered. Despite the friendly staff, the overall experience was subpar. I am requesting a refund or credit at another Cambria Hotel in the city as I am hesitant to return to this location. Thank you for addressing this matter. Sincerely, Jacob Rossie
Reported by GetHuman6473145 on الثلاثاء ١٧ أغسطس ٢٠٢١ ١٨:١٢
Hello, I have all the necessary documents with me, but I couldn't send them in the requested format during my vacation. I will be able to send them once I return to Buffalo. I have receipts from Priceline, as well as the receipt from the hotel I stayed at until my departure on 8/11/21. I stayed at the Town Place Marriott on 51 Colombia St. in Downtown Orlando, with a total cost of over $[redacted] due to changes in my travel plans. I have proof of the new rental schedule and Uber transportation receipts. I am seeking reimbursement for partial hotel fees at Mystic Dunes Marriott, as well as compensation for two missed work days. Additionally, I am requesting a refund for Uber expenses incurred due to a canceled ACE rental upon my arrival in Orlando. My plans were disrupted by delays with Frontier, necessitating the cancellation of the rental car, and an early checkout from Mystic Dunes because of poor living conditions. The resort did not refund any of the room charges, directing me to contact Priceline. Thank you, Kim Geisler.
Reported by GetHuman-kdfuhrma on الأربعاء ١٨ أغسطس ٢٠٢١ ٠٥:٠٠
I made a reservation for a rental car on priceline.com for August 18th at 3 pm, only to find out that the location closes at 3 pm during my online search for the address. I tried contacting Priceline for help but they referred me to a partner's number, [redacted]. As a long-time customer, I am disappointed with this experience. My trip number is [redacted]-[redacted]-[redacted]-38 and the Hertz confirmation number is J[redacted]. I tried contacting Hertz directly, but their automated system didn't connect me to a representative. I even requested to speak with a manager, but was placed in a 53-minute wait time. It's frustrating how such a large company handles customer issues like this. If needed, you can reach me at [redacted]. Thank you.
Reported by GetHuman6478181 on الأربعاء ١٨ أغسطس ٢٠٢١ ١٩:٣٠
I recently booked a flight to the Philippines for a wedding, which has been canceled due to COVID quarantine changes. I tried to cancel through Priceline but faced difficulties. ANA Airlines made it easy for me to cancel the return flight for a refund, unlike Priceline. The website made it seem like I had to contact the airlines directly, but they directed me back to Priceline as it was a ticket purchased through a travel service. Priceline's chat was unhelpful and the phone hotline automated message stated they couldn't assist me until two weeks before the flight. I am frustrated by their lack of support and unclear policies. I am looking for a straightforward answer on whether I can cancel or get a refund, even partially. The poor customer service experience has left me upset, and I hope for a resolution soon.
Reported by GetHuman6479374 on الخميس ١٩ أغسطس ٢٠٢١ ٠١:٤٥
On July 12, I attempted to purchase tickets for Ivana Cases and Estefania Mikaelian from Miami to Las Vegas for July 29. Unfortunately, my card was declined, but I was still charged $[redacted].80. Despite contacting you multiple times, I was told my refund would happen in 24 hours, which never occurred. It has been a month, and I still have not received my refund. If I do not hear back promptly, I will seek legal assistance. You can reach me at [redacted] to verify the phone calls made to your representatives. I am unable to call at the moment since I don't have a flight number as I didn't make a purchase. Please assist me with resolving this issue promptly. Thank you.
Reported by GetHuman-ivananic on الخميس ١٩ أغسطس ٢٠٢١ ٢٢:٤١
I was directed by the Econo Lodge Champaign Urbana front desk to contact Priceline to request a refund of $61.75 plus $7.41 in taxes, totaling $69.16. Mimi Q. booked a room for me, Sophie G., for check-in on 8/18/[redacted] and check-out on 8/19/[redacted]. However, I checked out in the morning from room [redacted] after staying for two days, on 8/17/[redacted] and 8/18/[redacted]. I extended my stay by a day, and Mimi Q. booked a room at the Econo Lodge for me online. Upon checking in at around 7 pm, I was given room [redacted] on the ground floor, which was too close to the outside. The room had cleanliness issues like a yellow stain in the toilet and a dull sink. Feeling unsafe, I immediately checked out and requested a refund, but was advised to contact Priceline first. I hope to resolve this matter to have my $69.16 refunded promptly. Thank you.
Reported by GetHuman6494977 on الإثنين ٢٣ أغسطس ٢٠٢١ ٠٨:٢٧
I recently purchased a hotel through Priceline at a discounted rate without knowing the name until arrival. Unfortunately, it turned out to be a Super 8 with an inefficient AC system and cleanliness issues like dust-filled air conditioning. The room was uncomfortably hot, and we discovered negative reviews mentioning bed bugs and roaches after checking in. Despite our discomfort, we only found the pests after a while and immediately decided to leave for our own well-being. When we brought this up with the manager, he was unhelpful in providing a refund, leaving us dissatisfied with the overall experience.
Reported by GetHuman6501146 on الثلاثاء ٢٤ أغسطس ٢٠٢١ ١٥:٠٨
In March, we purchased a ticket from Portland to Boston for my cousin's wedding. We were scheduled to leave today. Last night, I completed remote check-in. This morning, we received a call informing us that my aunt had tested positive for COVID-19, so we were advised not to travel as those we were planning to stay with had been exposed. I have spent the last five hours trying to resolve this with Priceline and Delta. Priceline stated they couldn't assist as we had checked in already. Delta, on the phone and in person, mentioned they couldn't help since we booked through Priceline. We are hoping to either get a refund for our tickets or be able to use the balance for future travel.
Reported by GetHuman6507154 on الأربعاء ٢٥ أغسطس ٢٠٢١ ٢٠:١٨
During our stay, the hotel room was severely affected by mold and uncleanliness. We encountered used soap, fecal matter on the toilet, various types of hair, clipped fingernails, malfunctioning lamps, and water temperature fluctuation in the shower. The toilet was insecurely attached on one side, and both my companion and I fell ill due to the smoky environment. The staff smoked while supposedly cleaning our room. Despite our requests, the room was not properly cleaned, and when offered a different room, it had an even worse smell. Additionally, there were inappropriate activities occurring in the pool. This experience was unpleasant, and the compensation offered by Priceline is not sufficient. Moving forward, we prefer to choose a reputable American-owned hotel for future stays to avoid similar situations. We spent most of our time outside the room due to these issues, which significantly impacted our trip negatively.
Reported by GetHuman6515132 on الجمعة ٢٧ أغسطس ٢٠٢١ ١٧:١٣
We rented a car through Priceline/Rentalcar for a family trip to Costa Rica on May 31, [redacted], with reference #[redacted]72. The car was fully paid for, and we provided the credit card documentation to waive the mandatory coverage charges. Despite presenting the documentation multiple times, the AVIS counter staff refused to acknowledge it. They insisted we pay for additional coverage or they wouldn't rent the car to us, leaving us no choice as a family with luggage in a foreign country. Reluctantly, my husband signed and paid for the coverage to avoid further issues. After contacting AVIS during our vacation, we were initially told they would address the situation, only to later deny reimbursement, claiming we agreed to the extra charges with no alternative provided. I spoke with Vincent, a supervisor at AVIS, who assured me the credit would be processed by August 26, but it has not been refunded yet. Despite spending numerous hours on calls and emails to resolve this, the issue remains outstanding. I urge Priceline/Rentalcar to assist in resolving this matter as they facilitated the transaction. - Tessa McCall
Reported by GetHuman6463407 on الجمعة ٢٧ أغسطس ٢٠٢١ ٢١:٣٥
Subject: Incorrect System Messages on Priceline Leading to Double Booking Our family experience with Priceline resulted in a double booking due to system errors during flight booking processes. Initially scheduled to fly from Newark, NJ to Las Vegas, the Spirit Airlines flight on 8/9/[redacted] was cancelled last minute. Desperate for an alternative, we turned to Priceline after finding no available flights elsewhere. We secured a trip on Alaska Airlines and Frontier Airlines for the return journey. Upon booking attempts with various credit cards, the system displayed misleading error messages regarding seat availability and credit card validity. After receiving conflicting information from Priceline and Frontier Airlines regarding refunds for the duplicate booking, I encountered further issues with my credit card company raising fraud alerts on the charges. Efforts to resolve the situation continue, including disputes with Frontier Airlines through my credit card company. I am reaching out to highlight the flawed system responses triggered by credit card security measures and urge Priceline to rectify these issues. It is crucial for the system messages to accurately reflect the booking status to prevent similar occurrences for other customers. Margaret K. Phone: [redacted]
Reported by GetHuman-margyk on السبت ٢٨ أغسطس ٢٠٢١ ١٥:٣٤

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