Due to delay in my flight (AC ***) from Chicago to Toronto, and then a delay of * hours...

GetHuman1058921's customer service issue with Porter Airlines from August 2018

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The issue in GetHuman1058921's own words
Due to delay in my flight (AC ***) from Chicago to Toronto, and then a delay of * hours in receiving my luggage from them, I missed my flight with your airline (Porter confirmation number - XD*TMK, Toronto to Thunder Bay). I am ** years old and I was traveling alone, so searching for my luggage everywhere at YYZ airport was quite a challenge for me. I didn't want to miss my flight, so I kept calling you at the customer care number, since I couldn't even come to YTZ airport without getting my luggage first (I wasn't informed that my luggage was coming in late at that time).*Due to poor communication, I missed my flight and was stranded at the airport for the night. I was sick and had nobody in Toronto who I could ask for help. The next day, I had to get a new booking from Air Canada at $*** CAD.**I am quite disappointed with your customer care services, as I had to bear many losses. I request you to make a compensation or initiate a refund for me.***Best regards,*Sanjana Sharma*(***) *** ****
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Porter Airlines

Customer service issue
Reported by GetHuman1058921
Aug 31st, 2018 - 10 mons ago
I have an issue with Porter Airlines too
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Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman1058921 started working on this issue
Aug 31st, 2018 6:03am
GetHuman1058921 indicated the issue is not fixed yet.
Sep 1st, 2018 8:00pm