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We visited your drive thru in East Orange, New Jersey store *****, on ** or ** February. I called in to your customer service line in Florida on that day or the next. I called in to complain because although it was advertised in the window ** pieces for $** it may have been **.**. We felt that would be a good deal since it came with two large sides and biscuits. We also ordered a gallon of drink and an extra side. We went to pay and were told that the special was * pieces, the advertisement was incorrect in the window. At this point we had waited approximately ** minutes in the line as it is only a single line with no way to exit out of the line. We were also informed that the half*full gallon containers were out and we were not able to get the drink that we wanted. They did not try to remedy it by offering multiple drinks instead of the containers for that price. When trying to pay we were told the ATM was not working and we had to pay cash, luckily we had enough and hungry family at home. *I contacted your customer service * on the initial date and again on, February ** February ** February ** March ** March ** March ** March ** and April * when I completely realized how each person was lying to me. I was told that each time I called in the email would be sent to the franchise owner the regional director seven persons in upper management general manager franchise manager and other people in the email chain. I was told that someone would be getting back in touch with me. I expressed at that time that may be because the restaurant is in a depressed urban area nobody really cares about this area , And intern does not care about the clientele nor about the employees, because when morale is down with staff it affects customers. Clearly this has affected us but if I need to go further and speak to one of the agencies to make sure that this is not the case of an inner-city restaurant being not properly stocked nor treating their customers properly, I will. I am not at all trying to threaten your company as I am bringing to your attention the incompetence of whoever is in charge of supplies chicken and other things that went wrong with that restaurant in wonder is it One visit. There is no excuse that I've had to continue to call your customer service line. The people I have spoken to our Selena, Chezzy, Afees, Nicole, Mark, Julian, Ty, Daniel, Julian and Daniel(The worst of the worst, since the call that he took from me was inside of a break room or wherever a microwave. While he was supposed to be speaking to me making notations, the microwave went off, nice customer service And from ZERO response from emails sent, although, there was fabrication from someone that they contacted my phone number twice and there was no answer. I answer my phone all the time, if I am not available i.e. the ladies room, there is a voicemail. My phone number is ***-***-****. Should someone decide to speak to me about this situation. I did also write in through your written complaint area and did not receive any information from there either.
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