Somebody hacked my account and turned it primary on their PlayStation I got the account...

GetHuman-cswervoo's customer service issue with Playstation from January 2019

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Before contacting them, items GetHuman-cswervoo may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-cswervoo's own words
Somebody hacked my account and turned it primary on their PlayStation I got the account back but I can’t activate it on my ps* and I can’t deactivate his*hers on the website because I’ve done it recently
GetHuman-cswervoo did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
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Playstation

Customer service issue
Reported by GetHuman-cswervoo
Jan 23rd, 2019 - 6 mons ago
I have an issue with Playstation too
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Seen by 10 customers so far
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Timeline
GetHuman-cswervoo started working on this issue
Jan 23rd 1:59pm