PayPal Customer Service Issues

I sold a gaming account on eBay on March 2nd. I have all the conversation records with the buyer. Recently, I received an email from PayPal stating I owe $[redacted] after the buyer claimed he did not make the payment and requested a refund several weeks later. The buyer did not communicate with me or eBay regarding this matter. eBay mentioned that PayPal should not have issued a refund and supported my side of the situation. I am not willing to pay $[redacted] as I sold the item, and the buyer confirmed receiving it and being satisfied. Despite attempting to contact the buyer, there has been no response. Prior to receiving the payment, I had to wait for eBay to confirm the purchase. The buyer is still using the gaming account, has altered all details, and I cannot regain access. eBay and PayPal have both verified the purchase. eBay suggested reaching out to you again, and they are open to a three-way phone call if necessary. I am baffled by the fact that he got refunded, kept the item, and now I am being held responsible. I have all relevant information available if required.

I noticed a charge of $[redacted].99 on my PayPal account on March 18, [redacted]. The charge is from an unrecognized Asian name. Despite checking my various accounts such as eBay, emails, Amazon, and bank statements, I couldn't find any information related to this payment. As today marks the [redacted]-day limit, I wanted to bring this to your attention. Furthermore, there is a similar charge of $88.43 dated January 28, [redacted], which I also cannot trace back to any legitimate purchase. This charge is now past the [redacted]-day timeframe for disputing, so I am unsure of how to proceed with this particular transaction. I am requesting clarification regarding these transactions and would appreciate refunds for both the $[redacted].99 and $88.43 charges if they are indeed unauthorized. If only the $[redacted].99 charge can be disputed, I would like to proceed with disputing that amount for a refund. Thank you for your assistance in resolving this matter.

I am currently experiencing difficulties accessing my PayPal account. After successfully signing in and answering the security questions, I am prompted to provide my credit card number, which I do. However, an issue arises when I am asked to verify with an SMS, but I do not have a functioning cell phone. The number displayed on my account is a New Zealand landline that cannot receive SMS messages and needs to be removed. Additionally, I am unable to provide traditional forms of identity verification due to being critically ill and disabled, relying heavily on verbal communication. With impending chemotherapy treatment, I urgently need access to complete essential tasks like making payments and shopping. I am in a state of distress and would greatly appreciate assistance with resolving this matter promptly. My name is Louise O'Connor from New Zealand. Thank you for any help.

I have been communicating with a Nancy Kroger regarding the sale of my guitar. She is requesting to use PayPal as a third party to hold $[redacted] - $[redacted] for the guitar and $[redacted] for a delivery service to pick it up. Nancy wants me to pay $[redacted] upfront for the delivery service through a Money Gram or Walmart, promising PayPal will then release the $[redacted] to me. I am hesitant as this feels like a scam, especially since Nancy's messages and PayPal emails have a similar tone. She claims the transaction is irreversible, but I doubt this. I am considering reporting this to PayPal's fraud department and have her contact information on hand.

I have encountered multiple conflicting instructions from different representatives regarding accessing my rightful funds, leaving me frustrated. A representative assured me of a scheduled call at 8:30pm EST today, but your offices close by 6pm, indicating misinformation. This blatant deception has hindered my ability to get satisfactory answers. I urgently require a prompt response. My phone number may already be on file, but I'll provide it again: [redacted]. The delay of over five days in accessing my funds is unacceptable and reflects poorly on your company, causing me to seek resolution promptly. The ongoing challenges I have faced with your company have led me to express my dissatisfaction and demand immediate assistance.

I received a $[redacted] deposit from the Yamaha acoustic guitar buyer through PayPal, $[redacted] of which is for a pick-up service. However, I need to pay for the service first before the full amount is transferred to my bank account. Regrettably, I lack the $[redacted], and the buyer insists that PayPal will not refund her if I can't pay. I proposed two options: have PayPal deposit the entire $[redacted] or just the $[redacted] directly into my bank account so I can settle the pick-up fee. I believe both sides should trust each other; if I'm expected to trust the buyer with $[redacted], they should trust me to pay for the service once the money is deposited. Currently, I am unable to move forward without the $[redacted] for the pick-up, as I am selling items to cover my expenses. It's crucial for the buyer and PayPal's customer service to find a resolution to this issue promptly.

I made a payment via PayPal through a money changer office in Iran for a journal, but the journal claims they haven't received confirmation of the payment yet. The money changer provided me with a confirmation paper stating that the money was sent. I am concerned as the journal says they have not received the payment. Can you assist me in resolving this issue? Here are the PayPal details for both parties: Sender: Hossein Safae, Email: [redacted] Receiver: Email: [redacted]

I am facing issues with my PayPal account, which is affecting my ability to use your app. A client of mine disputed a credit card charge that was unrelated to our business agreement, causing PayPal to freeze various transactions, including one that was paid two months prior. Consequently, funds were removed from my account, leaving it in the negative. Despite numerous attempts, PayPal has not resolved the issue and claims they cannot assist further. This situation is severely impacting my business's cash flow, and I am extremely disappointed in the level of customer service provided. I have even involved my legal team due to the lack of support and empathy displayed by PayPal. I will be transitioning my business to a different digital payment service permanently due to this experience.

I received a refund from a supplier through Paypal on August 24, [redacted]. However, the refunded amount has not shown up in my bank account. My bank sees the deduction but not the refund. I contacted Paypal's international helpline four times, and each time I'm told they have initiated a trace for the transaction but have not provided me with a Trace ID yet. My local bank can't assist without this ID. It has been almost a month, and I'm still waiting for the refund. I urgently need this money to cover my bills and my children's school fees. The lack of information and delay is causing me a lot of stress.

Hello, my name is Luis F. I recently engaged in a transaction with someone where I needed to send money for personal items. We encountered issues with the payment method, so I suggested using PayPal. The recipient quickly created an account but couldn't accept the funds. I now seek a refund of the money as I didn't receive the items I intended to purchase. The recipient's email is [redacted], and he goes by the name Alex R. The money was deducted from my account, but he was unable to access it despite attempting to return it. I am eager to resolve this matter promptly. Thank you for any assistance you can provide.

Hello, For the past two months, I have been charged by a company called Digital River GBP GMBH $9.99 for internet services related to AVG, an online antivirus company. Despite canceling their services months ago, they continue to charge me. I recently discovered charges of $9.99 per month in August and September on my PayPal account. I need a refund and assistance in preventing further unauthorized charges from them. Digital River GBP GMBH has not responded to my cancellation requests but has been diligent in charging me. Any help would be greatly appreciated. Best regards, Francisco A. Estrada

I purchased a "Blue Light Spots Removal Pen" on July 22nd, which was supposed to be effective for spider veins. However, upon receiving the pen, I found that the instructions only mentioned spot removal and lacked details for other uses. Despite following the given instructions, I have not seen any results. On September 14th, I reached out to the company requesting a refund. They requested a video of the pen, which I promptly provided. Since then, there has been no further communication from their end. The purchase amount was £20.71, and the website for support is [redacted] I made the purchase through Facebook.

Email: [redacted] Case Number: ID-PP-DD-[redacted] Payment Date: 15 August [redacted] Recipient: Spotify I am facing issues with PayPal regarding a dispute ruling that went against me. Despite returning the item as requested, PayPal claims I did not and now I am dealing with multiple conflicting messages from them. Responding to their inquiries entails using their messaging system rather than a direct email, which is inconvenient and time-consuming. This situation is causing me stress and concern over the financial implications. I urge for prompt assistance via email communication to resolve this matter efficiently. H. Ford

Hello, I encountered an issue while trying to order an item from a USA website using PayPal. The website indicated they could not ship to the UK, but I was unable to log out and keep being redirected back to their page. When checking my PayPal account, it still shows the transaction with the option to cancel and return to the website. I reached out to the company, and they require an email from me for overseas orders to proceed with shipping details and costs via PayPal. I am concerned about the status of my payment and want to avoid being charged twice. I kindly request to cancel the order until I receive confirmation from the company regarding the shipment to the UK with the appropriate postage. Thank you for your assistance. - Lynn A.

I purchased a 3D Solar System Globe Ball with a silver base from Seller LDPX LTD on 8/8/19. The transaction number is 3B514466TB356422P and the invoice number is c[redacted][redacted]. I paid $33.25 using my MasterCard ending in -[redacted] through PayPal. The charge appeared as PAYPAL LDPX LTD on my September statement. Despite contacting PayPal and providing all transaction details resulting in Case #: PP-D-[redacted]3, I faced challenges in communication with the seller via email at [redacted] Even though the seller claimed I had the wrong company, I have evidence of my purchase from LDPX LTD. I am disappointed with their response and demand either immediate delivery of the item or a refund through PayPal. I seek assistance to resolve this issue promptly as I have never encountered such problems with PayPal before. Best, Julie S.

I recently received a notification about my PayPal account being temporarily limited due to what they claim are large transactions. Upon contacting PayPal, I was unable to get a clear answer and felt like I was getting the runaround. After spending hours trying to resolve the issue, I felt frustrated by the lack of assistance provided. The customer service experience left me feeling suspicious and angry. Now, I simply want to close my account, but I am encountering obstacles in doing so. I would appreciate it if PayPal could remove the restriction on my account so I can move forward with closing it. Thank you.

On September 5th, I made a purchase and paid $[redacted].99 USD for goods to Rami Rahman, which was converted to $[redacted].09 AUD. I also paid $92.96 USD to Pitney Bowes Inc for freight and taxes, converted to $[redacted].34 AUD. The seller canceled the transaction, citing that the goods would not arrive. PayPal issued a refund on September 19 for $[redacted].28 AUD and $[redacted].27 AUD. The Australian dollars were deducted from my bank account. I expect to receive the same amount I paid, based on the exchange rate at the time of the transaction. I shouldn't have to incur a loss of $25.88 AUD due to circumstances beyond my control. I am requesting the outstanding balance of the refund. I am willing to escalate this matter if necessary. Thank you. Regards, Alex C.

Subject: URGENT- SERIOUS COMPLAINT Dear Sirs, I have been attempting to transfer £[redacted] to my bank account for approximately a week now without success. I have made numerous calls to PayPal in the UK and USA, incurring both time and expense, yet have not received adequate assistance. Promised emails and call backs never materialized, and live chat was unhelpful. Managers have failed to follow through on promises to transfer the money, while multiple small debits were taken from my account without explanation or refund. This lack of transparency and assistance is unacceptable and has caused significant stress as I risk losing a £6,[redacted] holiday booking. I demand the immediate transfer of my funds with compensation for the mishandling of my account. Failure to do so will result in further action. Sincerely, Jonathan Berney

My account has been limited, and while I don't know the exact reason, I suspect it's due to unusual activity. I was asked to provide a photo ID in the resolution center, which is fine. However, the second verification requested involves details for 8 transactions that I received, asking for shipping information as if I were a seller. In reality, I am not a seller but rather a buyer who receives refunds for product testing. I'm unsure how to classify these transactions as they are not from friends or family. I might have made a mistake on my account recently which could have triggered this situation. A few days ago, I had a payment placed on hold, and after following the steps for faster access, it got resolved shortly after. Although I prefer not to call customer service due to time constraints and frustration, I attempted to address the issue myself. I considered the testing I do for sellers as a form of delivery, even though it's not through traditional mail.

I initiated a PayPal dispute on 8/12 regarding a missing order. Despite the merchant providing a tracking number showing delivery on 8/30, we never received it. The seller later claimed the item had yet to ship, contradicting the supposed delivery. After clarifying with UPS that the package was signed for by someone at a different address, not ours, due to a significant weight difference, I provided UPS documentation to PayPal as requested. Despite this, they closed the dispute based solely on the tracking number provided by the seller. I had initially provided email screenshots and additional evidence with my claim. The situation remains unresolved. Dispute Reference # PP-D-[redacted]4. Thanks, T.O.