We purchased a PayPal Here Chip and Tap reader ($**.**). It is not working. We contac...

GetHuman-rosters's customer service issue with PayPal from July 2018

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The issue in GetHuman-rosters's own words
We purchased a PayPal Here Chip and Tap reader ($**.**). It is not working. We contacted PayPal in June by phone and were told they would send a "return kit" for it, but that has not showed up.*We could not wait any longer, so we purchased another Chip and Tap Reader. It is working just fine, so there does indeed appear to be a problem with the first one. *We need to return the first one to PayPal for credit.**How do we proceed?**Mitch Glaze*Astronomical League*National Office Manager******@***.com**on behalf of Sales Consultant Michele Kelley******@***.com
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PayPal

Customer service issue
Reported by GetHuman-rosters
Jul 29th, 2018 - 10 mons ago
I have an issue with PayPal too
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Seen by 6 customers so far
Similar issue to 8082 others
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Items needed
Email
phone number
Name
last 4 digits of Social Security Number
ability to receive access code
account log in
Timeline
GetHuman-rosters started working on this issue
Jul 29th, 2018 10:49pm
GetHuman-rosters indicated the issue is not fixed yet.
Aug 4th, 2018 7:20pm
GetHuman-rosters indicated the issue is not fixed yet.
Aug 7th, 2018 3:43am
GetHuman-rosters indicated the issue is not fixed yet.
Aug 7th, 2018 8:03pm
GetHuman-rosters indicated the issue is not fixed yet.
Aug 7th, 2018 8:10pm