Before contacting them, items GetHuman-redcoyot may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-redcoyot's own words
Didn't receive package in time, even when I cancelled the order they sent it anyway, just received an email survey for feedback, months later, but when I tap case number, can't get the survey or a place to write comments... and their *** number has put me on hold for,fifteen minutes, so far.
GetHuman-redcoyot did not yet indicate what PETCO.com should do to make this right.
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