I have an Orange PAYG SIM which transitioned to EE as provider, my credit card was stol...

GetHuman-philkaye's customer service issue with Orange from March 2019

Help with my Orange issue
The issue in GetHuman-philkaye's own words
I have an Orange PAYG SIM which transitioned to EE as provider, my credit card was stolen and now the phone reports SIM registration failed. I just want to add my new credit card to the PAYG account.
GetHuman-philkaye did not yet indicate what Orange should do to make this right.
I have an issue with Orange too
How GetHuman-philkaye fixed the problem
The SIM registration fault cleared up the next day and was presumably an unrelated fault.
Please help with my Orange issue
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Orange

Customer service issue
Reported by GetHuman-philkaye
Mar 28th, 2019 - 4 mons ago
I have an issue with Orange too
Fixed
GetHuman-philkaye shared how to fix
Seen by 2 customers so far
Similar issue to 79 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman-philkaye started working on this issue
Mar 28th 10:39pm
GetHuman-philkaye confirmed the issue is fixed. Hooray!
Mar 30th 11:04am