This is Fixed Now.
GetHuman394285 got this Optus customer service issue fixed. Victory!

Account details prepaid


Customer service issue
Reported by GetHuman394285
Jan 28th, 2018 - 2 mons ago
First: items GetHuman394285 may need along the way
Account holder name
Billing address
Account phone number
Last 4 of SSN
GetHuman394285 started working on this issue
Jan 28th 6:05am
GetHuman394285 confirmed the issue is fixed. Hooray!
Jan 28th 7:05am