I watch TV through my laptop and the Internet speed that used to be quite adequate is n...

GetHuman2600601's customer service issue with Optus - Faults from March 2019

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The issue in GetHuman2600601's own words
I watch TV through my laptop and the Internet speed that used to be quite adequate is now so slow in the evening resulting in continual buffering and breakdown in download. My neighbour who is also an Optus customer had the same problem that was fixed with a new more modern Sagemcom modem. Could you please arrange for a replacement unit to be sent to Susan O'Connor ** Dans Avenue Coogee NSW ****.
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Optus - Faults

Customer service issue
Reported by GetHuman2600601
Mar 26th, 2019 - 4 mons ago
I have an issue with Optus - Faults too
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Seen by 2 customers so far
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GetHuman2600601 started working on this issue
Mar 26th 10:50pm