I just had a very unpleasant experience on the telephone with one of your representativ...

GetHuman-terryzel's सितंबर २०१८ से OptumRx ग्राहक सेवा जारी

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I just had a very unpleasant experience on the telephone with one of your representatives, Jonathan. I don't think I have ever written a complaint about an employee, but he was so unbelievably rude to me that I felt I should report him. I was calling about an issue of my doctor not receiving notification to authorize my medication and asked that Optum RX fax the request to him. Johnathan very curtly told me the authorization had been called in. When I asked him why I had received the email from Optum this morning, he very rudely said, "well, it's obvious your doctor called it in after you called their office!" I explained to him that they had not received the request and he again insisted they had and it was because I had called their office.*I finally had to just thank him and hang up because I couldn't believe he had such an "attitude'. Extremely poor customer service!

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OptumRx

ग्राहक सेवा मुद्दा
Reported by GetHuman-terryzel
सित. १९, २०१८ - ३ वर्ष पहले
Not resolved
अब तक 13 ग्राहकों द्वारा देखा गया
इसी तरह के मुद्दे 234 अन्य के लिए
0 इसके बाद ग्राहक

Timeline

GetHuman-terryzel ने इस मुद्दे पर काम करना शुरू कर दिया
सित. १९, २०१८ ७:२३शाम