email error message. says I need to update password but wont let me

GetHuman3070615's customer service issue with Optimum from June 2019

Help with my Optimum issue
The issue in GetHuman3070615's own words
The problem: email error message. says I need to update password but wont let me
GetHuman3070615 did not yet indicate what Optimum should do to make this right.
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How GetHuman3070615 fixed the problem
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Optimum

Customer service issue
Reported by GetHuman3070615
Jun 11th, 2019 - 4 mons ago
I have an issue with Optimum too
Fixed
Seen by 5 customers so far
Similar issue to 6230 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN
Timeline
GetHuman3070615 started working on this issue
Jun 11th 6:38pm
GetHuman3070615 confirmed the issue is fixed. Hooray!
Jun 14th 7:04pm