WHENEVER I DVR A SHOW ON ANIMAL PLANET IT DISAPPERS AFTER IT RECORDS. IT IS IN THE SCH...

GetHuman-mikeap's customer service issue with Optimum from May 2019

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The issue in GetHuman-mikeap's own words
WHENEVER I DVR A SHOW ON ANIMAL PLANET IT DISAPPERS AFTER IT RECORDS. IT IS IN THE SCHEDULE SECTION AND I CAN SEE IT IS RECORDING BUT AFTER IT IS GONE, ONLY HAPPENS WHEN I DVR ANIMAL PLANET, ALL OTHER CHANNELS WORK FINE, WHAT IS HAPPENING??
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Optimum

Customer service issue
Reported by GetHuman-mikeap
May 14th, 2019 - a mon ago
I have an issue with Optimum too
Not resolved
Seen by 2 customers so far
Similar issue to 5819 others
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Timeline
GetHuman-mikeap started working on this issue
May 14th 9:03pm
GetHuman-mikeap indicated the issue is not fixed yet.
May 15th 12:55pm