Often times my DVR does work when I go to watch a show that I had previously recorded a...

GetHuman1648038's customer service issue with Optimum from November 2018

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The issue in GetHuman1648038's own words
Often times my DVR does work when I go to watch a show that I had previously recorded and it is sometimes shut down for hours at a time. There is no logical reasoning for this other than a technical error but I don't feel I should be paying for this when it can't be relied on
GetHuman1648038 did not yet indicate what Optimum should do to make this right.
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Optimum

Customer service issue
Reported by GetHuman1648038
Nov 28th, 2018 - 8 mons ago
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Timeline
GetHuman1648038 started working on this issue
Nov 28th, 2018 8:19pm