Can I please have an explanation of: (*) Guidance Plan, (*) Security Plan, & (*) Prote...

GetHuman-mullenhi's customer service issue with OnStar from June 2019

Help with my OnStar issue
The issue in GetHuman-mullenhi's own words
The problem: Can I please have an explanation of: (*) Guidance Plan, (*) Security Plan, & (*) Protection Plan
GetHuman-mullenhi did not yet indicate what OnStar should do to make this right.
I have an issue with OnStar too
How GetHuman-mullenhi fixed the problem
I called & talked to a real person* your 'robot' was taking way too long to respond!
Please help with my OnStar issue
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OnStar

Customer service issue
Reported by GetHuman-mullenhi
Jun 13th, 2019 - 6 mos ago
I have an issue with OnStar too
Fixed
GetHuman-mullenhi shared how to fix
Seen by 9 customers so far
Similar issue to 870 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman-mullenhi started working on this issue
Jun 13th 7:53pm
GetHuman-mullenhi confirmed the issue is fixed. Hooray!
Jun 14th 1:21pm