Hi, I am a member of the Brooklyn Heights NYSC. I I have a personal trainer through the...

GetHuman-mattyhic's जनवरी २०१९ से New York Sports Clubs (NYSC) ग्राहक सेवा जारी

10 दृश्य | 631 समान | 0 अनुसरण कर रहा है
मेरे मुद्दे के साथ मेरी मदद करो
First: share to improve GetHuman-mattyhic's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-mattyhic's next move: call New York Sports Clubs (NYSC).
The best way to get your problem resolved is to tap the button below to start calling New York Sports Clubs (NYSC). We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-mattyhic may need:
खाता धारक का नाम, सदस्यता संख्या, खाते पर ईमेल पता, बिलिंग पता और खाते पर फ़ोन नंबर
The issue in GetHuman-mattyhic's own words
Hi, I am a member of the Brooklyn Heights NYSC. I I have a personal trainer through the gym that I train with twice a week for $*** a month. Before the completion of my training package for December **** I informed my trainer that I would like to put a freeze on the training sessions for the month of January because I will be away and would need the money for travel expenses. He said that he’d take care of it. On January *rd **** I received a notification from my bank that a $*** charge had been made to my account from NYSC. I contacted my branch and explained the issue to the general manager, Melissa Dobles, and she said that she’d contact my trainer to find out what’s going on. Shortly after speaking with miss Dobles my trainer texted me that there was an error with the system and that the gym can freeze the sessions in February instead. I went to the gym later that day to speak with miss Dobles in person. She informed me that in order to freeze sessions I need to fill out paper work and that it needs to be signed off on by a supervisor. When I initially told my trainer that I wanted to freeze my sessions for the month there was no mention of paperwork or a process of any kind. Miss Dobles also went on to explain, while my trainer was in her office with us, that if she were to send an email to whoever handles refunds my trainer would have to be documented for the incident. While her comment regarding my trainer being documented seemed highly unprofessional and manipulative my intention isn’t to get anyone in trouble. I just want the funds that were taken out of my account in error to be refunded to me as soon as possible. This incident has caused a hardship for me and my travel plans.

GetHuman-mattyhic did not yet indicate what New York Sports Clubs (NYSC) should do to make this right.

How GetHuman-mattyhic fixed the problem

We are waiting for GetHuman-mattyhic to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get New York Sports Clubs (NYSC)'s attention and get better help faster. Tap below to get started.
अपना खुद का एक मुद्दा होने?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-mattyhic fixes it.
This email address isn't valid

New York Sports Clubs (NYSC)

ग्राहक सेवा मुद्दा
Reported by GetHuman-mattyhic
जन. ४, २०१९ - २ वर्ष पहले
Not resolved
अब तक 10 ग्राहकों द्वारा देखा गया
इसी तरह के मुद्दे 631 अन्य के लिए
0 इसके बाद ग्राहक

Timeline

GetHuman-mattyhic ने इस मुद्दे पर काम करना शुरू कर दिया
जन. ४, २०१९ १०:४२रात