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खाता धारक का नाम, सदस्यता संख्या, खाते पर ईमेल पता, बिलिंग पता और खाते पर फ़ोन नंबर
The issue in GetHuman-aparede's own words
I have been given the run around for over two months. My account was supposed to be canceled back in June and I was still being charged monthly and the yearly fee. Mathew from Bayonne NYSC would not help so I reached out to Alejandra she put me in contact with another rep to get a refund issued. I was told by Ala I was getting a refund in the amount of $*** and for over two months I was waiting for a refund and still no refund! No one can help me on memeber services either apparently. I have tried calling Alejandra and now she will not answer my calls. So unprofessional!!! If I would have read the reviews before coming to this gym I would have saved myself the headache. Never have dealt with something like this. I have talked to so many reps and no one can help!! You call member services and they say you have to contact someone at the club level. Now when you have tried to get in contact with Alejandra at the her club, on her cell, and by email and you still can not get in touch with her what do you do? I was told by everyone she is the person I have to reach out to and I can not! Where is her manager?
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