Netflix Customer Service Issues

Archive 49

The following are issues that customers reported to GetHuman about Netflix customer service, archive #49. It includes a selection of 20 issue(s) reported February 9, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I would like to request the discontinuation of this service promptly as the ongoing issues we have been experiencing for more than a week remain unresolved. Despite our regular payments, we frequently encounter difficulties with Netflix not functioning correctly. Both the service provider and certain Netflix staff members have made efforts to assist, but all attempts to resolve the problem have been unsuccessful. Therefore, I prefer to cease the service. We have been loyal in our payments and do not wish to receive any further bills for a service that is not functioning as expected. Your guidance on this matter would be appreciated. Thank you.
Reported by GetHuman5737570 on Tuesday, February 9, 2021 7:35 PM
Hello, I'm Rauf, a screenwriter. I draw inspiration from real-life events to create my stories, which I adapt into my own unique versions. I have written five movies and two series at just 19 years old, with plans for more in the future. Writing has been my passion for the past six years, and I am dedicated to seeing my stories succeed. Some of my works include titles such as "From Budapest to Paris," "Before That," "After That," and "Teenagers." While my English proficiency may be limited, I am committed to improving it. My ultimate goal is to collaborate with renowned companies like Warner Brothers, HBO, and Netflix. I have reached out to them and now hope to connect with you to further my writing career. I am excited about the possibilities ahead and look forward to your response.
Reported by GetHuman-salahov on Thursday, February 11, 2021 12:50 PM
For the past two weeks, I have been experiencing issues with Netflix not loading, accompanied by error code NW-4-8. When I initially signed up for Netflix, I selected the basic account but was required to upgrade to the standard account. This posed a problem due to our limited bandwidth. However, after about a week of service, Netflix stopped loading altogether, and I have been unable to access it since then. Despite relocating from a rural area to a more urban setting, the loading problems persist. Interestingly, other streaming services like Tubi and Peacock functioned without any loading failures previously and continue to do so in our new location. The ongoing loading issues with Netflix have been frustrating, and I am contemplating discontinuing my subscription if the problem persists unresolved.
Reported by GetHuman5746246 on Friday, February 12, 2021 11:10 AM
The new film, "To All the Boys I've Loved Before," is disappointing as it perpetuates the idea that a girl's worth is tied to her boyfriend's opinions. This sends a negative message to young girls, pressuring them to prioritize relationships over their dreams. The disproportionate focus on Laura and Peter's relationship is unhealthy, overshadowing the importance of friendships and individuality. It's crucial to portray women in education as empowered individuals who prioritize their happiness and independence to counterbalance this harmful narrative. Removing the film and promoting strong female role models in media can help address these issues.
Reported by GetHuman5751476 on Saturday, February 13, 2021 10:41 PM
Hello, I believe my account has been compromised as I received multiple password reset emails from various companies such as Facebook and Spotify. Unfortunately, when I attempted to log into my Netflix account today, I was unsuccessful. Despite trying all possible passwords, none of them worked, and I received a message stating that the email was not associated with any account. It seems that my Netflix account has been accessed by someone else who changed both the email and password. The email address where I can be reached is the one linked to my Netflix account. I am hopeful that the necessary steps can be taken to identify the individual who accessed my account and recover it, especially since my PayPal account is linked to it. Once the account is secured, I will promptly change the password. I eagerly await your response. Thank you. Rico B.
Reported by GetHuman-ricobra on Friday, February 19, 2021 9:42 PM
I have a Netflix account where I used to pay $14.22 until this month. On 1/3/20, I set up a separate account for my parents to use, at a cost of $17.51 a month. In April, my brother moved in and had his own Netflix account, so I canceled the account I had set up for my parents between 4/3/20 and 5/3/20. Instead of canceling it, Netflix started charging me twice a month for $14.22 each. I've been mistakenly paying $14.22 twice a month since 5/4/20, totaling $[redacted].98. It seems like Netflix might have intentionally continued charging me the same amount so I wouldn't notice. I would appreciate it if this could be fixed promptly and the extra charges credited back to my account.
Reported by GetHuman5769866 on Saturday, February 20, 2021 11:06 PM
My roommate and I both attempted to reactivate our separate Netflix accounts unsuccessfully. Despite using multiple valid credit cards, the platform continues to reject our payments. Despite following suggestions from Netflix support and trying a Netflix gift card, the issue remains unresolved after investing considerable time and effort. We are incredibly frustrated by the lack of progress and ineffective solutions offered. It is disappointing that a company as prominent as Netflix cannot rectify a basic issue with either of our accounts. Your assistance in resolving this matter promptly would be greatly appreciated.
Reported by GetHuman5783556 on Thursday, February 25, 2021 1:15 PM
I keep receiving a bill reminder indicating an attempted payment on February 22, [redacted], even though a payment was made on that day. I am confused by this and would appreciate clarification on this matter. --- Hi, I am puzzled by the bill reminder I received, as it mentions an attempted payment on February 22, [redacted], although I made a payment on that exact day. Can someone please explain this situation to me?
Reported by GetHuman5797967 on Tuesday, March 2, 2021 12:40 AM
I'm using Netflix on my PlayStation, and it worked fine during the first month. However, in the last 4 days, I've been experiencing frequent issues, especially in the evening. While watching a show, the movie stops and requires reloading every 10-15 minutes. The loading circle gets stuck at a certain percentage and then slowly begins reloading again. I tried seeking help from the bottom of the page, but the issue persists even after going through the menu. I even attempted to reload Netflix, but an error message appears, leading to a continuous cycle of reloading.
Reported by GetHuman5822476 on Tuesday, March 9, 2021 4:24 AM
I am dissatisfied with the service regarding Netflix. My sister used my NCB Visa debit card to activate Netflix on December 28, [redacted]. We used the service until January 28, then canceled it to avoid further charges. I even received a membership cancellation email for confirmation. However, on March 11, [redacted], I discovered a charge of $[redacted].37 (JMD) for Netflix on my card. This unexpected charge has left me financially strained. I kindly request a refund and assistance in canceling the subscription again. I also need help removing my card from the account, as no replacement card is available.
Reported by GetHuman5833676 on Friday, March 12, 2021 1:53 AM
I want to address the declining popularity of Glitter Force and Glitter Force Doki Doki. I believe one way to revitalize interest in these shows is by adding Japanese language options with subtitles on Netflix. Currently, other anime shows on Netflix offer the original Japanese audio, but this is missing for Glitter Force and Glitter Force Doki Doki, which are adaptations of Smile Precure and Doki Doki Precure. By incorporating the Japanese language setting, viewers can appreciate the show in its original form and understand its true essence. Additionally, restoring any removed or edited scenes when switched to Japanese would enhance the viewing experience for both Glitter Force and Precure fans. I suggest these changes to cater to a wider audience and ensure everyone can enjoy the show to its fullest potential. Thank you for considering these improvements.
Reported by GetHuman5840497 on Saturday, March 13, 2021 10:49 PM
I have a suggestion for Netflix - consider adapting "The Elder Scrolls," Bethesda's popular video game series, into a TV show. Following the success of "The Witcher," I believe "Elder Scrolls" has the potential to surpass that. With the immense success of "Skyrim," now is the opportune time with a new game on the horizon. The vast lore and rich universe of Elder Scrolls could provide a solid foundation for an epic series. Collaborating with Bethesda could lead to a high-quality production that may rival the likes of "Game of Thrones." By involving dedicated fans like myself, the show could aspire to the grandeur of "Lord of the Rings," offering a visually stunning experience and a captivating storyline that appeals to both gamers and non-gamers alike.
Reported by GetHuman-pillars on Sunday, March 21, 2021 8:15 AM
I would love to see Katheryn Le Veque's medieval novels adapted into a film or series on Netflix. Her popular books, like "The Wolfe" and "Rise of the Defender," have captivating storylines filled with romance, tragedy, intrigue, and happy endings. "The Wolfe" even introduces spin-off stories about his sons and daughter. "Rise of the Defender" portrays themes of arranged marriage, jealousy, presumed death, and unexpected twists. With battle scenes and diverse characters, these tales appeal to fans of various genres like Bridgerton and The Witcher. Kathryn Le Veque has a large and dedicated following of both men and women. I urge you to consider exploring her books for potential adaptation, as many fans, including myself, have expressed our desire to see these compelling characters brought to life on screen.
Reported by GetHuman5900252 on Monday, March 29, 2021 5:10 PM
I recently noticed a charge of $15.99 on my debit card from Netflix, realizing it's been happening for the past 6 months despite not using the service since September. I kindly request a refund for these unused months. The payments were made without my knowledge or need for Netflix. I would like the money to be refunded to my Direct Express card. Your assistance in resolving this issue would be greatly appreciated. Thank you for your help.
Reported by GetHuman5907394 on Wednesday, March 31, 2021 2:37 PM
Jessica Mulroney may be distancing herself from the Markle situation following claims made by a Givenchy fitter after Meghan's interview. The fitter described Meghan as a bridezilla and mentioned that three-year-old Charlotte was allegedly bullied by Meghan, Jessica Mulroney, and her daughter, Ivy. This resulted in Charlotte crying and being pulled out of further fittings by William and Catherine, causing another girl to take her place and leading to the dress not fitting correctly. While you can see Charlotte and George entering the church with the Mulroney kids and other pages, the royal children are not seen leaving with them, as William and Catherine may have wanted to shield their children from the situation.
Reported by GetHuman5921542 on Sunday, April 4, 2021 9:41 AM
Hello, I am interested in collaborating with Netflix for a job or internship. After watching The Legend of Korra, I noticed there are no subtitles in Polish, my native language. I hold a Bachelor's degree in Applied Linguistics and am currently pursuing a Master's in the same field. Fluent in English, Polish, and with an upper-intermediate level of German, I intend to offer my translating services for the show. If my work meets Netflix's standards, I hope to establish a long-term partnership. Although I prefer not to have face-to-face meetings due to the pandemic, I am eager to contribute remotely. I appreciate any assistance you can provide. Best regards
Reported by GetHuman-kjkrawc on Monday, April 5, 2021 12:26 PM
Could you please consider continuing "Anne with an E"? It has a strong following on TikTok and other media platforms as a beloved comfort show. Reviving the series could be an excellent opportunity to demonstrate your commitment to providing content that resonates with viewers. Please take into account the passion and support from fans who are eager to see the show return. Your audience values shows like this which hold a special place in their hearts. Thank you for considering bringing back "Anne with an E" and other similar shows.
Reported by GetHuman-alicegwy on Friday, April 9, 2021 1:35 AM
Bonjour, Je suis francophone. Je souhaite signaler des escrocs se faisant passer pour vous, utilisant un faux logo de très bonne qualité, et contactant les abonnés de Netflix pour leur dire que leur compte a été supprimé. Ils demandent toutes les coordonnées des personnes, y compris leur numéro de téléphone, leur adresse e-mail, leurs coordonnées bancaires, pour effectuer des achats sur divers sites web. Ensuite, ces escrocs se font passer pour votre banque, pour ma part, le Crédit Agricole, pour réclamer les codes de validation des achats, nous concernant pour une somme de plus de [redacted] euros en 30 minutes. Heureusement, j'ai contacté le Crédit Agricole pour bloquer toutes les opérations. Je vais rencontrer la banque ce midi pour discuter des démarches à suivre, y compris un dépôt de plainte.
Reported by GetHuman5940153 on Friday, April 9, 2021 8:10 AM
I was considering getting a Netflix membership after reviewing the options, I decided to go for the basic plan, which offered a free trial until the 8th of May. However, I experienced issues with Netflix loading, so I opted to cancel the trial. To my surprise, when I checked my account, I noticed a charge of $9.71, even though the total charged was $10.07. I am puzzled as to why I was billed before the trial period ended, as my understanding was that charges occur only if the trial is not canceled before the deadline. It seems there was an error in the billing process. I am seeking assistance to rectify this situation and request a refund of the $10.07 from Netflix.
Reported by GetHuman5974698 on Sunday, April 18, 2021 7:58 PM
I would like to address a concern regarding Netflix that I have previously discussed with their Live Chat support. The issue at hand is the inability to prevent children from deleting profiles and accessing inappropriate content by manipulating maturity settings without restrictions. Despite attempting to secure profiles with a pin, Netflix acknowledges that this does not prevent profile deletion. A proposed solution to this problem involves granting full administrative control exclusively to the primary account linked to billing details. By centralizing all profile management settings such as adding or deleting profiles and adjusting maturity levels to this designated "administrator" account, children would be unable to make unauthorized changes. At present, children can easily modify profiles from the selection screen, bypassing restrictions like pins. Only through restricting profile management to a single administrator account can Netflix effectively safeguard children from exposure to unsuitable content.
Reported by GetHuman5995617 on Saturday, April 24, 2021 10:25 AM

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