Metro PCS Customer Service Issues

I have been on the $60 unlimited data plan for over a year now, which should come with a prime membership. However, Amazon has been charging me $72 a month for the prime membership, causing financial strain. I want to address this issue and either receive a refund for the extra charges or have them credited to my account for future bills. I have been paying $60 monthly for the unlimited data, but it's misleading since the data gets limited in the middle of the month. I have requested to change the payment due date without success and the app's customer service is not helpful either. I need this problem resolved promptly without any further excuses or delays.

I purchased a phone on 6/19/[redacted] at 4:06 PM with salesperson Uriel G. I was convinced to buy a different phone than the one I wanted because he said it was a better deal than the Galaxy I usually buy. However, my current phone is now malfunctioning. When I contacted the salesperson, he was unhelpful and advised me to go online to resolve the issue. I'm a dissatisfied customer who has been with Metro for about 8 years without any problems until now. I am unable to go online to check my accounts, the network is not functioning properly, and I experience sound issues and call disconnections. Please assist me in acquiring the Galaxy phone that I initially wanted. Thank you. Miss Sierra

I have been trying to reach Metro customer service for two days now due to issues with my telephone service. I have been a customer for a while, and I recently discovered that the company signed me up for auto-pay without my consent in July [redacted]. Despite regularly paying my bills at the local Metro store for over two years, the customer service representative I spoke to mentioned that auto-pay was initiated in December [redacted]. When I requested to speak with a supervisor, the call was abruptly ended. I am disappointed with this experience and find the customer service number provided, 1-[redacted], to be ineffective as I have been waiting for assistance for two days. Can someone please reach out to me regarding this matter?

I lost my phone and contacted customer service to temporarily freeze my account until I found it. They said I could reactivate it by showing my ID in-store, but when I did, my phone was still blocked. I paid my bill recently. The store suggested I call customer service to resolve this and hinted at a refund or credit for the inconvenience. You can reach me at [redacted]. My Metro PCS number is [redacted]. If this isn't resolved, I might switch carriers and leave a negative review. I'm dissatisfied with the service and hope for a solution. Thank you.

I was informed by a customer service representative that I could temporarily freeze my account until I found my phone. I am certain the call was recorded, and I urge the company to review it as the representative conveyed incorrect information. The representative assured me that I could easily reactivate my account at a store with my valid driver's license, but this turned out to be inaccurate. This mistake has caused significant inconvenience as my phone was blacklisted, rendering it unusable even though I had recently paid for the service. I am unsure about continuing with the service as I believe the company should rectify the situation caused by misinformation or lack of clarity regarding freezing and unfreezing accounts. I was under the impression that reactivating would be a simple process, but now I am left without a functional phone and need resolution from the company.

I temporarily froze my account to locate my phone and prevent my recently purchased $50 worth of minutes from expiring. Upon trying to reactivate it at the store, I was informed that my number is on a blacklist. Unfortunately, I cannot use my phone anymore, and the minutes were not paused during the account freeze. Please contact me at [redacted] or email me to resolve this matter. Thank you and have a great day.

I need assistance with my account. I temporarily froze it to prevent my recently paid $50 from going to waste until I found my phone. However, when I tried to reactivate it in-store, I was told that I am on a blacklist. Now, my phone is unusable, and my minutes were not paused during the account freeze. Please contact me via email at [redacted] to help resolve this matter. Thank you and have a blessed day.

I contacted an agent on 9/5/21 and 9/8/21 to process a payment. However, there seems to be an issue with Metro withdrawing the payment from my debit card. The agent assured me they would open a ticket to investigate the problem within 72 hours to keep my service active. Despite having sufficient funds in my account, my service has been suspended, which is frustrating. I have confirmed with my debit card provider that everything is functioning correctly on their end, indicating the issue lies with Metro. I explained this to a Metro agent who reassured me that everything would be resolved. Unfortunately, my phone is now suspended, and I urgently need this matter to be rectified.

About six months ago, I received a phone from your company with a warranty. Unfortunately, the phone developed a crack and the screen went black. I submitted it for an upgrade, but the replacement phone I received is worse than the original. Both phones I have tried have issues with the headphone jack. I have kept the same phone number but am not satisfied with the current device. Given that I pay for a warranty, I expect to have a phone that functions properly. I kindly request that you either send me a better phone or exchange it for one with a working headphone jack. Your prompt attention to this matter would be greatly appreciated.

My phone was stolen, and I filed a claim with my insurance, paying a $50 deductible. Yesterday, when I received my replacement phone, the service was restored, with the $18 charge waived due to the theft. However, last night my service was suspended again, which I find unfair after being a loyal customer for two years. I am unable to visit the store due to my disability. I would appreciate assistance in resolving this issue. Thank you.

I visited your store for a phone upgrade, but was surprised to see a charge of $79 deducted from my account without my consent. I purchased a new phone and was signed up for automatic payments using my credit card, even though my usual bill is $70 and I did not want these changes. I specifically did not want a new phone number and did not authorize automatic payments. I have already paid for the new phone and the first month's bill. I am requesting a refund of the $79 and to have my credit card removed from automatic payments. I would prefer to keep my original phone number. Looking forward to your prompt response.

I was given a 72-hour extension on my account. Unfortunately, my payment method was compromised, and I had to cancel my card. I need a new one before I can make a payment. The representative I spoke to extended my deadline until the 20th, which I appreciate. I don't feel comfortable sharing my new bank details over the phone. I'm unable to manage my affairs because my phone is suspended again. Please honor the agreed-upon extension until Tuesday and reactivate my phone at your earliest convenience. My number is [redacted]. Kindly release my account and contact me to resolve this issue promptly. Thank you.

I have noticed an issue with my phone account. Even though I only have one line, my bill states I have two lines, causing me to overpay. Despite informing customer service about this and other matters, I often get disconnected after a long wait. I have attempted troubleshooting by doing a hard reset, but continue to receive unplayable audio files of .ogg type that keep reappearing even after deletion. I have not backed up any data and changed my email after the reset. My name is Ric Hall and my phone number is [redacted]. Thank you.

Hello, my name is Opal M. I am inquiring about Metro PCS' phone updates. Previously, I understood that Metro PCS provided phone updates annually, but it seems they no longer offer this service. Despite having been a Metro PCS customer for two years, I have not been offered an update. My phone is causing me difficulties, such as challenges with web browsing, missing important calls due to unresponsive buttons, and random shut-offs during calls. I rely on my phone to stay connected with family and friends, including medical professionals. Unfortunately, a doctor discontinued my care due to phone-related issues. I am a senior citizen and depend on my phone. Could you please assist me with this matter? Your help would be greatly appreciated. Feel free to reach me at [redacted] or via email at [redacted] Thank you for any assistance you can provide.

I recently bought an LG Stylo 6 and an iPhone X. The Stylo 6 is freezing and lagging between screens, which I raised at a store. They mentioned that LG no longer makes phones due to defects in the Stylo 6 and suggested buying a new one. I have been a long-time customer and I'm disappointed with this situation. I would like a replacement for my faulty phone.

1) I am wondering why my bill is $[redacted] this month when it has never been over $[redacted] since I started using these phones on February 4, [redacted]. I am surprised by the increase. 2) I qualified for the Emergency Broadband Benefit (EBB) plan at the beginning of August [redacted]. A) Can you confirm if it has been applied to my bill? B) If it has been applied, could you please inform me of the new total amount of the bill? C) If it has not been applied, how can I check the status of my application? 3) In March, my phone was stolen. Contacted customer service to initiate a replacement with insurance coverage, however, I was informed of a $60 payment requirement which I couldn't meet until June. Later in June, I was told the investigation was closed due to a 60-day deadline. I was not aware of this time limit. Despite the inconvenience, I patiently waited for an upgrade in August. Unfortunately, stores were out of affordable phones, and during a visit in September, I was offered a pricey alternative without any suitable options. Frustratingly, I have been without a phone since March, despite paying for two lines. Given the prolonged inconvenience and persistent issues, having health concerns that require constant phone access, I believe a complimentary phone is the least you can offer, along with waiving this month's bill.

I recently switched my phone line from T-Mobile to Metro along with wanting to transfer my Timex family connect watch for my child. While Metro's website mentions getting the watch for free or for $5 a month with a new/existing line, the store was unable to assist as they didn't stock the watch. After some misinformation from a chat representative, a call center agent clarified that the $5 plan for connecting the watch was available. Despite not finding the watch after submitting a request for a new one due to damage with T-Mobile, I'm still interested in Metro's offer if someone can confirm its availability. I appreciate Metro's more affordable rates compared to T-Mobile and would like to proceed with the watch if possible. Thank you for any assistance.

I reached out to Metro by phone on August 20, [redacted], providing a detailed report and device information due to my phone not charging. Despite multiple calls for a replacement, the issue remains unresolved. Last year, they sent me a replacement phone promptly, but now, they claim they cannot do so. As of October 13, when I visited a MetroPCS store seeking assistance, I was offered older replacement phones. I find it pointless to have insurance if I cannot get a new phone for issues beyond my control. I've faced this dilemma for two months, unable to ensure whether they continued charging me. They now require an ID upload for security, which is difficult for me due to being in a quarantined nursing facility. Today I paid $60 for the phone, questioning if they kept billing me during the period without a working phone. Any assistance in resolving this situation would be greatly appreciated. Thank you.

Hello, I am seeking assistance as I have been unable to contact customer service. Surprisingly, my phone service has been disconnected even though I settled my bill on September 26, and the due date is not until October 26. Being self-employed, I rely on my phone for business purposes. I am perplexed as to why my service was interrupted despite making a payment two weeks prior.

I am inquiring about the phone service and phone insurance procedure. Why do you provide refurbished phones instead of new ones, especially to valued customers? When an issue arises, why is there a delay in resolving it promptly? There seems to be a discrepancy between advertised services and actual outcomes. My recent visit to Metro PC was disappointing. Despite explaining my situation after being cleared from a COVID-19 facility, I was met with a lack of empathy regarding receiving a refurbished phone. The staff member even dismissed the need for information upload, stating a refurbished phone would be sent anyway. This contradicts customer-centric claims. True customer care would entail offering the best service and products to valued clients.