Hello! I am writing because last week I had an online chat with a representative, and...

GetHuman-mrsajack's customer service issue with Metro PCS from May 2019

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The issue in GetHuman-mrsajack's own words
Hello! I am writing because last week I had an online chat with a representative, and removed a line from my account. I was wondering if there's anyway I can add that line back on? And if so, how much will cost me or should I wait until the bill is due? And also, I forgot the password I set for the account and I went to a store and they took my DOB my name and email address and said I should get an email within ** hours so I can reset my information. And I have not received an email or a phone call or nothing. So I cannot access any features on the actual metropcs website. I hope this issue can all be resolved in a timely manner because I am more then willing at this point to switch my carrier. I have been loyal customer that for the *st time have received poor customer service.
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Metro PCS

Customer service issue
Reported by GetHuman-mrsajack
May 25th, 2019 - 5 mons ago
I have an issue with Metro PCS too
Not resolved
Seen by 4 customers so far
Similar issue to 37625 others
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Timeline
GetHuman-mrsajack started working on this issue
May 25th 1:36am