I cannot log in to my account using my old metro pcs number or my new metro pcs number...

GetHuman-calhobbe's customer service issue with Metro PCS from September 2018

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The issue in GetHuman-calhobbe's own words
I cannot log in to my account using my old metro pcs number or my new metro pcs number. I added the hotspot feature and it said to log in to my account to activate it which I've never had to do in the past. But I've tried logging in and I get error messages. I do not see a place to register my new number, if I need to do that, and do not know if the hotspot feature is active on my account
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Metro PCS

Customer service issue
Reported by GetHuman-calhobbe
Sep 17th, 2018 - 10 mons ago
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Seen by 26 customers so far
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Timeline
GetHuman-calhobbe started working on this issue
Sep 17th, 2018 12:15pm