I had * post up an Mercari deleted one post a couple of weeks ago and when I called I g...
GetHuman3579812's customer service issue with Mercari from September 2019
Help with my Mercari issue
First: share to improve GetHuman3579812's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3579812 may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman3579812's own words
I had * post up an Mercari deleted one post a couple of weeks ago and when I called I got to speak with Joel and he had the situation rectified and had my post was put back up. So then I added another photo of a different mirror I was selling and everything was good for a week or so and then last night I posted another limited edition item and all * of my post were deleted and u can imagine I am more then mad at this point. I want to know why my post were taken down and why Mercari has never contacted me to ask any questions about my post, they just delete them and it takes for ever to get a response back or u have to constantly redial the customer service * to speak with someone hopefully, this mess with not having a customer service * that actually has u wait your turn to be helped instead of saying u have waited long enough and call back at this time or that time is outrageous and I am actually tired of fooling with Mercari and their antics and think I will just go straight to BBB to get answers.
GetHuman3579812 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman3579812 fixed the problem
We are waiting for GetHuman3579812 to fix the problem and share the solution with the rest of us customers.
Please help with my Mercari issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Mercari customer problems.