Shipping problem. Buyer has contacted seller (me) that package was not shipped to her h...

GetHuman-cesarel's customer service issue with Mercari from September 2019

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The issue in GetHuman-cesarel's own words
Shipping problem. Buyer has contacted seller (me) that package was not shipped to her house because post office is saying that she owes $* postage. She paid shipping when bought the items. How can this be resolved??
GetHuman-cesarel did not yet indicate what Mercari should do to make this right.
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Customer service issue
Reported by GetHuman-cesarel
Sep 13th, 2019 - a mon ago
I have an issue with Mercari too
Not resolved
Seen by 3 customers so far
Similar issue to 12057 others
0 customers following this
GetHuman-cesarel started working on this issue
Sep 13th 4:30pm