MasterCard Customer Service Issues

I need assistance with a fraudulent charge I encountered after receiving an email notification from E-post. The email indicated charges of 12.5 AED, but upon entering my card details, I was billed around [redacted] AED without prior notice. I promptly contacted the bank to halt the transaction, as I did not receive any promised services. Despite trying to reach a bank representative multiple times to cancel the transaction, I did not receive any help. I reported the incident to the bank immediately, informing them of the erroneous deduction. I believe the bank should safeguard its customers better by clarifying deduction amounts in advance and swiftly addressing fraud cases by utilizing insurance coverage.

I recently made a purchase from Hue Hearing for three items, but I would like to cancel these charges as I have been unable to reach the company to inquire about canceling the order. The phone numbers listed on their website do not go through, and the tracking information provided shows that the items are not yet in the system, despite already being charged to my credit card ending in [redacted]. The charges total $19.97, $39.95, and $[redacted].00. Please contact me at [redacted] as soon as possible to help me resolve this issue. Thank you. Ruth A. Galeano

I received a letter stating that my BJ'S perks World Mastercard account has been suspended for investigation due to potential security concerns and irregular credit card transactions. The letter asks me to provide three proofs from different categories within 30 days from receiving the notice. I attempted to email the required information to [redacted], but the email was invalid. The phone number provided, 1-[redacted], was unhelpful as they redirected me elsewhere without assisting me. I am unsure if this is a legitimate request from Comenity Capital Bank or if it is fraudulent. I am 67 years old, retired, and struggling to resolve this issue.

Hello, I am contacting you regarding the purchase of a Transcash pack to allow my teenager to be more independent. When creating the account, I was unable to credit various vouchers. The total amount comes to [redacted] euros in fees incurred for a usable sum of [redacted] euros, minus the 1 euro fee per recharge. The customer service was not able to provide further information. I received a phone number ending in 07....., instructing me to reinvest in a 50 euro PCS voucher to start the reimbursement process with compensation of up to [redacted] euros. I simply wish to be reimbursed for the expenses incurred. I find it outrageous that a reputable company like yours would take advantage of people. If I do not receive a positive response from you, I will file a complaint for abuse of vulnerability and report you to UFC-Que Choisir. I am prepared to provide a sworn statement as I am absolutely not at fault. Thank you, Mr. D.

Hello, I am writing to seek assistance regarding my brother's situation. In August, he bought a Mastercard from Family Dollar which he then linked to his bank account. Recently, he woke up to discover his bank account had a negative balance, leading to its suspension. The issue arose when he used the Mastercard, resulting in his account being locked after he filed a dispute with them. The matter is under investigation. I am trying to support him in resolving the dispute to restore his bank account. He has the card number, CVV, and expiration date but not the physical card. I have tried contacting several Mastercard numbers without success.

I have misplaced my Mastercard. The last four digits are [redacted], and my social security ends in [redacted]. I prefer not to disclose my full social security number since it should be on record. I have contacted various numbers for assistance with no success. I am unsure of the issuing bank as I applied for and received the card online. The sole transaction on the card is a $48.94 charge from Medical Guardian on September 7, [redacted]. I wish to settle this payment and close the card. Dealing with Mastercard has been a significant hassle, and I seek help to resolve this situation promptly.

I have been looking for a puppy and found one online. After contacting the seller, we decided to use prepaid MasterCard gift cards for payment totaling $[redacted]. Later, I was asked to pay $[redacted] for refundable pet insurance. Despite this, the dog never arrived, and both the seller and the agent have now disappeared. Upon checking, all the money from the gift cards had been spent on "FLUZ FUEL" and "FLUZ PAY." I am worried as this is a significant amount for me, especially with a child on the way at 18. Please contact me at [redacted] or via email to discuss the possibility of a refund.

I am having difficulty activating my new Mastercard account that was transferred from Chase. The system keeps indicating that my account cannot be located. My frustration has grown as I have endured over an hour of waiting on hold seeking assistance. Activating the card should not be this challenging. After finally speaking with a customer service representative, I was transferred to another line where I am currently back on hold. I am unsure of how to successfully activate this card.

I am inquiring about a credit card ending in [redacted] used for a food delivery from The Fresh Grocer at Progress Plaza in Philadelphia. The delivery was received at my Philadelphia residence while I am currently in Florida. I am concerned about a possible mix-up and want to confirm that no unauthorized transactions have occurred in my name. Can you please verify if there is no Master Card associated with those digits and my name, James Mulhern? Confirmation of this would be greatly appreciated. Thank you. The purchase was dated 10/02/21 at 4:51 p.m., totalling $28.04. The cashier was named Scot, and the Valued Customer number on the receipt is [redacted]0, with terminal and operator numbers both being 77. Despite attempts to inform the store of the delivery mistake, I was unable to reach the Customer Service team for assistance.

Hello, I am facing an unresolved dispute regarding a faulty phone I purchased through eBay using Zip. I submitted a dispute form on November 30, [redacted], and it's been 9 months without a resolution. Despite several emails to Zip, responses are only prompt when I leave negative feedback publicly. COVID delays don't apply to my case. The rugged phone stopped working a few months after purchase. The manufacturer's customer service was unhelpful and rude, offering a repair requiring shipping to China. Considering the product's failure, poor service, and negative reviews, I strongly believe I deserve a refund. I can provide you with the email correspondence with Zip and the manufacturer for your reference. Thank you for your assistance. Regards, Minela

I am reaching out to request your email contact for resolving disputes. An amount of $[redacted].00 was debited from my account three weeks ago. I require your correct email address for Mastercard disputes to report my issue urgently. This concerns my prepaid Mastercard. Could you kindly provide me with the email address where I should send all the necessary details to expedite my refund process? Unfortunately, I fell victim to a scam, prompting me to block my card and request a replacement. The delay in addressing my complaint is concerning, and I cannot afford to wait any longer. It is crucial that I receive my refund promptly, along with a replacement card. The situation is urgent as the scammers have gained access to my personal banking information. Please share your email so I can submit all the essential documents promptly for investigation. This is an urgent matter that needs immediate attention.

I am writing on behalf of Carolyn Lavallee, who has granted me power of attorney. Carolyn has lost her job due to Covid-19, and her company owes her $23,[redacted]. She is currently unwell and in and out of the hospital, with me handling her bills. Carolyn has requested that I arrange a payment plan for her overdue account. She managed to make arrangements with her personal line of credit by agreeing to pay a set amount each month to clear the arrears, and she hopes to do the same with you. Additionally, she would appreciate it if the interest from the last three months could be reversed, as it is hindering her progress in paying off the card. I can be reached at [redacted]. I tried calling, but the wait time was too long. Thank you for your assistance. - Debbie Lavallee

I am reaching out on behalf of MasterCard International to inquire about the process of registering for cardless cash, a service available for MasterCard holders to access cash at 7-Eleven ATMs across the country without using their physical card. This convenient feature allows users to input certain details on their phones to withdraw cash when their card is not present. I am seeking assistance in locating the website or sitemap for this service. Please feel free to contact me via phone call or text message at your convenience. Thank you. Best regards, N.

I recently received my MetaBank NetSpend all access debit MasterCard, but I am having trouble activating it. The website is not accepting my user ID or PIN. I have spent over an hour trying to resolve it on my own without success. I would appreciate speaking with someone who can guide me through the process. Thank you for your assistance.

Hola, tengo un cargo no autorizado de [redacted] euros en mi cuenta hoy, 11 de diciembre, relacionado con 888poker. Aunque suelo hacer depósitos en esa plataforma, esta vez no realicé ninguna transacción. 888poker no tiene registro del pago y me indicaron que debía contactar a Mastercard. ¿Qué debo hacer para solucionar este problema y recuperar los [redacted] euros cargados incorrectamente? ¡Gracias por la ayuda!

I recently received an email from Walmart stating that an order was picked up at a Miami, Florida store, amounting to $[redacted].66 charged to my debit account at Community First Bank in South Carolina. Despite contacting the number on my Mastercard Debit card, I found the process unhelpful as I was passed around to multiple representatives, ultimately getting disconnected each time after providing my details. With my bank closed until Monday, I urgently need to ensure the cancellation of my debit card. This situation has left me feeling frustrated.

I filed a dispute with PayPal Mastercard on December 5, [redacted], regarding a $[redacted] purchase I made with a scammer named Mikey Kass selling online dropshipping stores on December 4, [redacted]. Despite attempting to contact the merchant through various means before the payment, such as voicemail, email, and text messaging, I received no response. Subsequently, I contacted PayPal for a refund due to the lack of communication from the merchant. As a person with a disability who receives monthly payments, awaiting this refund has been particularly stressful. Any assistance in expediting this refund would be greatly appreciated. Thank you for your help and God bless.

I am seeking information about my Mastercard coverage for credit card purchase protection. Despite making multiple calls, my last conversation abruptly ended, and I have not received any follow-up. Initially, I was told my Mastercard provides purchase protection. I even spoke with a Claims specialist who gathered my details to file a claim on my behalf, but during the call, I was transferred to a Card specialist who stated I am ineligible without providing a clear reason before the call disconnected. I need comprehensive details regarding my Mastercard Platinum to understand why I am unable to utilize the purchase protection benefit typically offered by Mastercard.

I called to inquire about the new card that was supposed to be sent out last month. After several frustrating calls and long wait times, I was finally able to reach a representative today to address the issue. Unfortunately, before my problem could be resolved, the call was unexpectedly ended. I find this level of customer service to be unacceptable. It's disheartening and frustrating to finally make contact only to have the call abruptly disconnected, especially not by my own doing. I am disappointed and feeling quite frustrated. It would be greatly appreciated if the representative could reach out and reconnect with me.

I work for an international supermarket, National Azabu Supermarket, in Tokyo, Japan. We have encountered an issue with our Verifone terminals when customers use metal credit cards, such as Mastercard. The terminals display a "Tamper" message, prompting a replacement, which is costly for us and inconvenient for customers. We suspect static electricity may be the cause. We have tried using anti-static pads without success. Have you experienced similar cases, and do you have any suggestions to address this issue? We aim to find a solution that allows customers with metal credit cards to complete transactions smoothly without disrupting their shopping experience at our store. Thank you for your assistance. Sincerely, Dale T. National Azabu Supermarket