I'm an American with a mastercard debit card, traveling in Italy. I arrived today, and...

GetHuman687487's customer service issue with MasterCard from May 2018

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The issue in GetHuman687487's own words
I'm an American with a mastercard debit card, traveling in Italy. I arrived today, and accidentally put the wrong PIN into an ATM. Then I had to call my bank in order to regain access to my debit card. I called my bank, Ally Bank, and they reset my PIN, and then transferred my call to an automated mastercard number to set my new PIN. This automated system did not work, so Ally gave me the direct number to call (*-***-***-****). I have called that number a total of ** times, with accurate information, and the phone system will not process the information that I put in. I am out of the country and desperately need cash. I have called Ally Bank four times, and they have no solution. I need this to be resolved immediately.
GetHuman687487 did not yet indicate what MasterCard should do to make this right.
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बेहतर परिणामों के लिए, कम से कम 100 अक्षर लिखें
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Customer service issue
Reported by GetHuman687487
May 15th, 2018 - 2y ago
I have an issue with MasterCard too
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Seen by 10 customers so far
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
GetHuman687487 started working on this issue
May 15th, 2018 7:53pm