Lyft Customer Service Issues

I encountered difficulties with the route for the ride I had booked through Lyft. Specifically, the Lyft GPS/destinations feature led me to a nonexistent location named Beauty Master. Although I selected the closest option Lyft provided, upon arrival, it turned out to be an empty lot with no sign of Beauty Master. The driver declined my request to change the drop-off point in order to qualify for a "3 rides per hour" bonus. I am highly frustrated with Lyft for presenting a destination option that does not exist, leaving me stranded in inclement weather in an unsafe area. Despite my attempts to contact their support team, the responses I receive are automated and unhelpful. These canned responses do not address the core issues I faced, such as the app suggesting non-existent locations and the driver's refusal to accommodate a change in destination. I seek a resolution in the form of a refund or credit for the $16.99 I paid for this problematic ride.

I contacted customer service after someone vomited in my vehicle. They offered $80 for cleaning, but I believe the situation warrants $[redacted] for major damages as my backseat and passenger door are covered. Additionally, this poses a health risk as the person could have had COVID-19, risking my safety for inadequate compensation. Spending 6 hours cleaning for $80 undervalues my time and life. My daughter deserves better than her father risking his life due to a company's failure to compensate adequately for hazardous clean-ups. Fairness seems to be lacking in this situation.

I believe I was overcharged for a Lyft ride I took on 11/3. The ride was from my home to Advanced Family Dentistry at [redacted] Braselton Highway around 11:15 am, with a stop at Walgreens Pharmacy drive-thru, and back home at [redacted] Crossvale Drive in Dacula, GA. The charges totaled $11.95 for the first leg and $17.70 for the return trip. However, on 11/5, I was charged $49.85 for a ride I did not take. As a long-time Lyft user, I cannot afford these incorrect charges. Additionally, I believe I may have left $40 in the car on 11/3. I hope to resolve this with Lyft promptly; otherwise, I will involve my bank. I prefer not to deal with this issue via email. My name for the rides is Sharon.

I'm Samantha Cook. This is my second attempt to seek assistance regarding an Uber ride for my mother. On Sunday, the driver Dennis picked up my mother at 6:36 pm from the Amtrak train station at [redacted] Tyron St, Charlotte, NC. The drop-off was at [redacted] Clark Street at 6:46 pm. Unfortunately, she left her backpack in the car, and when she noticed, the driver had already left. We've been trying to contact the driver without success. I received a message that the driver was informed about the lost item, but we haven't heard from anyone yet. My phone number is [redacted], and my email address is [redacted] We believe the driver may still have the backpack, and we can provide details to identify it. Thank you for your assistance. Samantha Cook

I encountered an issue while attempting to book a ride. The location and time for pickup were not displayed on my screen. Without the correct information shown, I did not confirm the booking. Despite this, my credit card was charged $74.99 as part of the payment process. I tried to reach out for assistance through phone calls without success. I expected a chat option rather than being directed to use my email. I am looking to speak with a customer service representative to book the trip correctly or to receive a prompt refund.

On October 15, I took a ride with Mohamed from the airport to my home at [redacted] 176th Circle NE, Redmond, WA at 8:12 PM. After a tiring journey from the East Coast to the West Coast, I handed the driver $56.98 for the fare along with a reasonable tip. Regrettably, I realize I should not have paid in cash. I promptly notified Lyft on October 16 in the hopes of resolving this matter, but unfortunately, I have not received any response from them since. To my dismay, my credit card bill now shows a charge of $56.98 for the ride, leading to me paying for it twice. I am seeking assistance in rectifying this issue promptly. Thank you.

I would like to file a complaint regarding a driver. I had requested a ride from Royal Atlantic in Montauk, NY on Saturday evening, November 6th, around 6:00 pm to Liars pub. The driver initially indicated an arrival time of 3 minutes, but the estimated time kept increasing to 5, then 7, and eventually 10 minutes. When I realized the driver was going in the wrong direction, I contacted him and was informed that he had picked up another passenger. Despite being 10 minutes away, he assured me he would reach me in 5 minutes, which turned into a prolonged waiting period. When he was supposedly 2 minutes away, the estimated time suddenly increased to 4 and then 6 minutes. I called the driver again, informing him that he had passed by me. Once more, he mentioned having another passenger. Ultimately, I requested him to cancel my ride and opted for a cab instead. This driver, named Antonio, was driving a Chevy Suburban with the plate number KDP5959.

On Friday the 5th, I was charged $49.96 for two rides, and then I was charged $56.70 for two rides. I did not take those rides. The drivers did not pull up into the driveway where I was waiting. There were two kids in the driveway, and I think they might have mistaken them for me. Despite me yelling from the porch for them to come down, the drivers left without waiting for me. Another driver came and did the same thing. I did not delay them as I was tracking their arrival on the app and they both left within five minutes. I frequently use Lyft, and I find it unfair to be charged for rides I did not take. I want my $49.96 credited back to my account. My name is Tracey Berns, and my address is [redacted] Bonet Dr, Howell, MI, [redacted]. My phone numbers are [redacted] and [redacted]. I noticed those rides do not show up in my ride history, but the charges were deducted from my bank account.

I accidentally selected an expensive upgrade, and I'd like to cancel it and pay the normal price for my ride. The driver, Narek, was great, but I need assistance fixing this overcharge issue that occurred today, November 10th. I didn't mean to request a refund for the trip, just to remove the upgrade charge. I'm confused about why Lyft charges for upgrades as it was an unintentional selection due to my visual impairments. I have cataracts in both eyes and am awaiting surgery. Please provide support to rectify this situation. Thank you. Email: [redacted] Phone: [redacted] Sincerely, T.Pinwatana (ChaChaa)

As a frequent user of Lyft, I rely on their services regularly without issue. However, on a recent ride, a driver mentioned a low rating which surprised me. Upon reaching my destination, I received two emails from Lyft regarding the driver's complaint about my mask and behavior. This unwarranted accusation has left me frustrated, especially since I value being a loyal customer. Despite having alternatives like Uber, Via, and Curb, I have chosen to remain a Lyft customer. However, the lack of efficient communication channels with Lyft and their apparent bias towards drivers over customers is disheartening. The threat of suspending my account without proper investigation is concerning. I hope Lyft addresses this issue promptly; otherwise, I may reconsider using their services in the future.

I booked a ride with Lyft and upon the driver's arrival, he allowed me to put items in his trunk and back seat. When I reached home and removed all belongings, the driver left. Later, I received an email regarding an issue, possibly due to not wearing a mask. Most Lyft drivers did not have an issue with this, and it was not previously reported, despite the driver's silence about it upon arrival.

I live two miles away from my office, and unfortunately, I had a frustrating experience with a Lyft driver today. Despite the short distance, a language barrier caused confusion leading me to be mistakenly driven to Parker, CO, significantly further from my intended destination at Denver Tech Center. This error turned a 7-minute journey into a 20-minute ride. The driver seemed unfamiliar with the area and drove recklessly, compounded by a malfunctioning back seatbelt. To top it off, I was drastically overcharged at over $23 for a ride that typically costs $9. I am extremely displeased and demand a refund for this unacceptable service. Contact with Lyft's customer support is solely through email, which adds to the frustration. If my refund request is not resolved, I will discontinue using Lyft services and escalate the issue to appropriate authorities.

My name is Megan Hatris and I had a Lyft ride on November 17, [redacted]. The driver, Carlos, did not follow the GPS directions, took different routes, and ignored my instructions when I realized he was going the wrong way. When I asked if I could request another ride, he turned off the app so I couldn't. Feeling scared, I was left on the side of the road until another Lyft came to pick me up. What was supposed to be a $15 trip ended up costing me $54 for multiple rides. I would like a refund for the trips that day as I did not complete the original order and felt unsafe with the driver's behavior.

I have two issues to address. Firstly, I have been incarcerated for over 11 months and 12 days, so it was impossible for me to make the recent charges on my account. During my time in jail, someone had access to my belongings and misused my phone and account. Upon my release, I found unauthorized charges from Lyft made on 20th May [redacted] amounting to $32.12 and $19.53. The charges were deducted from my PayPal balance. I kindly request a refund for these charges as I did not make them. I am now out of jail and the funds are crucial for me. Please refund the money back to my PayPal account linked to jtr***[redacted] at your earliest convenience. Your assistance is greatly appreciated in resolving this matter promptly. Thank you for your support and understanding as I navigate through this issue to recover my funds.

On Sunday night, I arranged two Lyft rides. The first driver didn't show up, and I was billed $6. The second ride never arrived, and I was charged $18.99 for a pick-up that never happened. I have evidence of my whereabouts and eventual drop-off at the Super 8 Hotel in Decatur, Georgia. My group was stranded on the side of the road due to an RV breakdown on I-[redacted] around 4 p.m. Despite several Lyft requests, no driver came. I later discovered an unauthorized charge for a ride I never took. After your investigation, you claimed there was no reason for the charge, but in fact, the driver misled you. I didn't request a ride to the destination shown on the map but to a hotel where we had reservations. I noticed you refunded the fee, but this issue needs to be resolved with the driver.

My wife accidentally left her cell phone in a Lyft car. After 24 hours, the driver's contact number is no longer available, making it challenging to retrieve the lost phone. I've tried emailing the driver for the past 48 hours with no response and attempted to contact Lyft for assistance. Unfortunately, Lyft doesn't have a customer support phone number, only an emergency line which has provided no help as they disconnected when I requested to speak to a supervisor. I feel stranded with a driver who won't respond and a company that doesn't offer phone support. I am considering reaching out to the Better Business Bureau through legal channels for resolution.

I pre-booked a ride in advance to catch a train for a long trip. Despite receiving notifications that the driver was close, the driver didn't arrive. He couldn't communicate in English, making it challenging to guide him. He texted that he traveled 16 minutes to find me and insisted I hurry. I explained he was likely in the wrong spot, but language barriers persisted. He asked me to come to him, overlooking my mobility issue and multiple bags. After he criticized me, I found his behavior rude and canceled the ride, opting for an Uber to avoid missing my train. I am requesting a refund due to the driver's unprofessionalism and lack of language skills. Thank you.

Hello, my name is Seyed Fardad Riazi, and I recently became a Lyft driver, reaching gold tier status and maintaining a five-star rating within just three weeks. I am reaching out because, despite meeting the requirements for the referral bonus, it has not been added to my earnings as outlined in the guide which states it should be added immediately after completing the required number of rides. Over the past month, I consistently saw the link for referral bonuses in my app and was eager to reap the rewards of my hard work and preparation over the previous months as I embarked on my Lyft career journey. I kindly request that my referral bonus be processed in line with the signup promise. I have screenshots documenting my referral bonus progress and completion available for review upon request. Best Regards, Seyed Fardad Riazi Lyft Gold Driver

On Thanksgiving, 11/24/25, my phone was stolen. Unauthorized rides were taken on my Lyft app from 11/27 to 11/30. I did not approve these rides as I never use Lyft multiple times a day. I am a 69-year-old white female relying on social security retirement. Due to losing my phone, I couldn't report this earlier. Lyft requires a phone number for sign-in which was an issue as I now have a different phone. Please refrain from charging me for these rides. I have True Caller to block spam calls, so texting is preferred. Thank you, Lyft, for your past service. Please assist me in resolving this matter.

I am new to using LYFT and have only taken two rides on the same day. I recently received a note indicating that tips are appreciated, so I added tips to both trips. I may have not given enough, so I'm wondering what is the usual amount for tips, and if I made a mistake, please let me know so I can correct it. Additionally, I inquired about the price for a future trip and received a message asking for my location, which I think was misunderstood. How can I get a price estimate for a future ride? Can I schedule a ride for a specific time or day? I just want to make sure I am still welcome as a customer. Thank you.