Lufthansa Customer Service Issues

It has been over two weeks since I last heard back from your team regarding my case, where I reported my missing baggage during a flight from Colorado Springs to Stuttgart. A fellow traveler in my group has already been compensated fully for his purchases. I am requesting a timely resolution to my situation. Please refer to my initial email below for details: Dear Sir/Ma’am, On July 25, I flew from Colorado Springs, CO to Stuttgart, DEU via United Airlines/Lufthansa. Unfortunately, my baggage has not arrived after being last traced to flight LH463 (MIA to FRA). I have been in Stuttgart for four days without my belongings, including civilian and military attire. This has caused me considerable embarrassment, as I had to attend a military briefing in inappropriate clothing. I have spent approximately $93.10 on essential items like shirts, underwear, and toiletries, which should not have been necessary expenses. Despite being informed that my bags are en route to Miami Airport on July 28, I had to purchase additional attire for military duties. This has not only cost me money but also valuable time. How can I proceed to seek reimbursement for the clothing I had to purchase due to the lost baggage? Respectfully, SSG Joseph Abler 10th Special Forces Group (Airborne) Construction Supervisor Work: [redacted] Cell: [redacted]

Hello, my name is Montserrat Ulloa, and I am reaching out regarding my reservation number Q63JZO. Due to the ongoing COVID-19 situation and border closures, I need to adjust my travel plans. I kindly ask for your assistance in updating my itinerary to the following: December 20-30, [redacted]: Mexico - Istanbul MEX-FRA (LH [redacted]) on December 20, [redacted] FRA-IST (LH [redacted]) on December 21, [redacted] IST-FRA (LH [redacted]) on December 30, [redacted] FRA-MEX (LH [redacted]) on December 31, [redacted] Additionally, I would like to know the costs associated with changing the names on the tickets due to my companions being unable to travel for health reasons. I prefer flying with Lufthansa and would appreciate receiving a Flight Value Voucher to reschedule my flights independently. I have tried contacting the Call Center without success, so I hope to receive the necessary information through this channel. Thank you for your help. Best regards.

I have been trying to contact Lufthansa at 1-[redacted] for information regarding my flight from Toronto to Cluj, Romania on August 24, [redacted], returning on September 16, [redacted]. My email is [redacted] and my phone number is [redacted]. When calling, I receive a message thanking me for calling but do not receive the code mentioned. I am a fully vaccinated Canadian resident (Pfizer) seeking clarification on whether I need a Covid test for my outbound flight on August 24th and understand that one is required for my return on September 16th. Please provide clear and concise answers to these questions. Additionally, the phone contact provided does not work correctly. Thank you, Alexandru Ilosvai.

Booking QZSVY2 heading to Prague for 2 passengers, I. Avetisyan and R. Roche Hello, we recently contacted customer service to cancel the booking, and the advisor kindly suggested to call back later to reschedule the trip due to vaccination constraints. We would like either a refund with no fees or a reschedule of the trip with no fees. We have always been satisfied with your customer service, unlike Air France's, and we really hope to receive your assistance. I have tried to reach you 4-5 times, after being put on hold with music, there is a ring and then silence. Please call me back, it's very urgent, the trip is originally scheduled from September 5th to 12th. We are counting on you and appreciate your help. I. Avetisyan and R. Roche +33 6 66 51 52 62

I am flying from Hannover to Munich on Sunday, August 22nd, then continuing to Denver, Colorado. I initially added a second checked bag and now need to add a third. I can add it online for the Munich to Denver leg, but not for the Hannover to Munich flight. 1. Can I have 3 checked bags from Hannover to Munich? 2. If not, can I check 2 overweight bags and pay a fee? 3. I added the Hannover to Munich leg later. How can I ensure my bags go directly to Denver without needing to get them in Munich? Thank you for any assistance. I have been trying to reach Lufthansa for 2 hours, but my calls keep getting disconnected. -Pamela

Hello, I'm writing to report that upon my recent arrival at Bremen Airport in Germany on flight LH0360, my luggage was severely damaged, making it unusable for my return trip to Mexico. I am requesting reimbursement for the damaged luggage. I have attached the necessary documents, including reference number BRELH66539, a copy of my boarding pass, photos of the damaged luggage, and the baggage tag. I have also included the complaint form completed at the airport. I look forward to your prompt assistance on this matter. You can reach me via email or WhatsApp at +[redacted]95. Thank you, Jorge Ramirez

I am experiencing long wait times to reach a Lufthansa representative, so I am resorting to this platform for assistance. My son, an American citizen, is married to my daughter-in-law, Annika Arthur, a German citizen. They have plans to fly with Lufthansa to the US on 9/15/[redacted], stay with me, and return to Linkenheim, Germany on 9/29/[redacted]. I am aware that Annika can travel with my son legally, but I am seeking clarification on the specific documentation required for her to enter the US besides their multilingual marriage license. Despite their unsuccessful attempts to obtain this information from Lufthansa, I am hopeful for guidance on the necessary process and any additional documentation they may need for their trip. Thank you. :)

I recently flew from Nice to Boston via Frankfurt twice, and witnessed several passengers being denied boarding for not having a PCR test for COVID. Despite having an antigenic test, they were informed only PCR tests were accepted. The US Department of State confirms antigen tests are valid for entry into the US. The confusion must be clarified by Lufthansa if PCR tests are indeed mandatory or if these passengers were mistakenly refused boarding. It may be beneficial for ground staff to receive extra training to prevent such situations. On a positive note, my flights were smooth, and I want to commend the air crew and ground staff for their excellent service. I personally had a PCR test before traveling.

Subject: Urgent Assistance Needed with Lost Baggage Dear Lufthansa Customer Service, I am reaching out to seek urgent assistance regarding our lost baggage during our recent trip. We, a family of six with the names Abdussalam T., Wisal M., Nour T., Nayrouz T., Mohmed T., and Ahmed T., had our luggage rerouted from Toronto Pearson to Newark, New Jersey via Tampa, Florida by United Airlines due to a cancelled flight. Our Lufthansa booking code is U3SRH7, and our Baggage Identification Tags are as follows: LH [redacted], LH [redacted], LH [redacted], LH [redacted], LH [redacted], and LH [redacted]. We have only received one bag so far (LH [redacted]) and urgently need information on the whereabouts of the remaining bags. We filed a Delayed Baggage Report at Newark (EWR) under claim number EWR 97734M. The bags contain crucial items, and we request prompt assistance in locating and sending them to our address at [redacted] S Twin Lakes BLVD, Newark, DE, [redacted], USA. Please contact us at [redacted] or on [redacted] with any updates or information. Your immediate attention and support are greatly appreciated. Thank you, Abdussalam T.

Subject: Re: Change of Travel Plans for My Father Hello, I'm Rajiv Nagaich. I had planned a trip from Seattle to New Delhi with my father, Bankey B. Nagaich, on August 18. Due to my positive COVID test on August 15, I had to cancel the tickets. I would like to make changes to my father's ticket as he cannot travel alone. Originally, we were booked on Lufthansa for the return, but due to the change, we are now on a different airline. I would like to use the Lufthansa ticket to have my father return on a different date. I am requesting a credit for the ticket amount paid to use for future travel. Thank you for your assistance. - Rajiv Nagaich

Hello, I wanted to share my experience with my recent trip from Birmingham, UK to Dammam, KSA. Unfortunately, upon my arrival in Dammam, my baggage was missing. I promptly reported the situation at the airport desk, and they initiated a complaint and provided me with a tracking ticket. The next day, I checked online and saw that Lufthansa had located my bag; however, I have yet to receive it. Despite numerous follow-ups with Lufthansa and the airport desk, I have not had any success in getting my bag back. It has now been 6 days, and my return journey to the UK is approaching. I've had to spend additional funds purchasing essential items as my belongings are in the missing bag. I also reached out to Customer Relations via email, but I have not received a response. I am extremely disappointed with the poor service provided by Lufthansa and will avoid using this airline in the future.

I encountered an issue with accessing my account on lufthansa.com. When trying to sign in and reset my password, I did not receive the email with the reset link despite checking my SPAM folder. Thinking there might have been an activation problem, I created a new account and successfully activated it after receiving the email from Lufthansa. However, upon trying to sign in again, my access was denied. I once more attempted to reset my password by entering my email address, but have not received a reset link yet. Now, when I attempt to visit www.lufthansa.com, I am faced with an "access denied" message, making it even impossible to view the main page.

Subject: Seat Assignment Request for Lufthansa Flight Hello, My daughter and I are scheduled to travel from Newark, NJ to Paris, France on Saturday, October 30, [redacted], with booking code 3V2ZRX. We have not yet been allocated seats for this flight and would like to request aisle seats together in the economy class with the second seat next in the row. Kindly confirm the seat assignment to [redacted] Thank you, Carole Elaine Ostrander & Rebecca Lyn Webster P.S. We are interested in obtaining Lufthansa frequent flyer numbers. Could you please provide instructions on how to do so? If needed, we would appreciate assistance from a customer service representative to secure our seat assignments.

I, Jagdeep Buch, made a booking for my nephew, Mr. Omkar Malik, for a flight on September 5th from Delhi to Toronto via Frankfurt on a Canadian Student Visa. The Booking Reference is NW5IG3. Unfortunately, he was denied boarding on Lufthansa flight LH761 on September 5th from New Delhi despite having all the required documents, including a negative Covid-19 RT-PCR test letter and confirmation of no transit visa needed for 24 hours in Frankfurt. He also had a scheduled Covid-19 test appointment at the Transit medical facility in Frankfurt. I contacted Lufthansa before the flight but couldn't reach the right department for cancellation and refund despite multiple attempts and long waits on hold. I am requesting the ticket to be canceled, and a refund to be issued to my credit card. I am looking forward to your response. Thank you, Jagdeep Buch

I have been a frequent traveler with Lufthansa since [redacted]. My last trip was on 22.09.[redacted]. I am planning to travel to Italy in October with the route BLR - FRA - VCE, returning in November. When looking at ticket options online, I came across the "Economy best buy" category, which states one piece of hand baggage and one piece of checked baggage are allowed. However, when purchasing the ticket, it specifies only one baggage is allowed at check-in. I seek clarification on this matter. Regarding the ticket, can I confirm if purchasing an "Economy best buy" ticket allows me to bring one handbag and one checked baggage weighing not more than 23 kg? Additionally, my wife, an Italian citizen with an OCI document, would like to join me on the return journey. Would it be possible for me to buy her a return ticket VCE - FRA - BLR and pay in Indian rupees? I would appreciate a prompt response. Thank you. Balan Nambiar 06.09.[redacted]

Yesterday, I made two flight bookings, one for myself and one for my nephew. I have not received a confirmation for the flight I booked for myself at $[redacted] with upgraded seat selections. Consequently, I ended up booking a new flight for myself under the booking reference MNKGUA. Unfortunately, I am not able to select seat upgrades on all Lufthansa-operated flights, and I see charges on my credit card for three flights, including the $[redacted] one without confirmation. I would appreciate securing my original flight with the upgrades I selected. If that's not feasible, I request a full refund for the incorrect charges.

On August 9, [redacted], we experienced a 7-hour flight delay from Chicago to Munich due to bad weather, causing us to miss our connection to Marseille and two days of our Viking cruise. We must file a Travel Insurance claim without our emails or boarding passes. Please assist in providing details required, including our new flight information from Chicago to Munich, the connecting flight to Marseille, and a documented reason for the delay. Our original flight was LH435 from O'Hare to Munich on August 9, moved from 9:40 pm to approximately 4 am for William Richard Castleberry and Valerie Ruminski. The booking code is 3S6D7J, with Ticket Numbers [redacted][redacted] and [redacted][redacted]. We had to book a new flight from Munich to Marseille the following day around 4 pm. Lufthansa arranged overnight accommodation in Munich. A big thank you to the service representatives for their patience and assistance during a challenging situation. We hope this information helps. Thank you. - Valerie Ruminski

I am disappointed with the experience we had with Lufthansa. We were unable to board the flight to Canada due to the incompetence of the staff. Despite purchasing and receiving electronic tickets, the transfer of traveler names was never completed, despite our numerous calls to customer service ensuring all was well. I am only requesting a refund for our tickets. The lack of human interaction with the removal of the counters at the airport has made the process cumbersome and inefficient. I am deeply disappointed by this experience and will not be choosing Lufthansa for any future travel plans. The staff at the counter contacted support, who unfortunately could not provide a solution. We were advised to seek a refund, and we find this situation both unacceptable and unprofessional.

I have booked a flight from Frankfurt to Nairobi for 6 people (Booking number: VI8H4M). One person, Jan Boelling, cannot make the trip, so I wanted to cancel his ticket. However, this can only be done through the service center phone, which I couldn't reach after 3 days of constant calling. I then went to the airport service center where they were unable to cancel the participant, but they split him out and gave him a new booking number (W6ATXN). Unfortunately, I am unable to make any changes under this new number as it just shows canceled. The chat support was not very helpful either, except for stating that the booking number is still active. Only the fees of approximately [redacted] euros could be refunded. I would like to cancel participant Jan Boelling - W6ATXN - and request a refund! Regards, Andreas Siekmann

Good morning, I recently made a booking for a flight to Munich on the Lufthansa website. The ticket I purchased was a flexible one, with the booking code: K6ECAB, and the ticket number: [redacted][redacted]. Due to some unforeseen circumstances, I needed to change the return flight time to Rome from 8:25 a.m to 8:35 p.m. Despite having paid an additional fee for flexibility, I encountered difficulties in using the website to make this change. Following the instructions provided for changing a reservation, I navigated to the "Extended rebooking options" page, selected "My bookings", and entered my details but found no option to modify the departure time. I then proceeded with a refund request, realizing that my ticket did not include cancellation insurance. I acknowledge that refunds may not be guaranteed without insurance, yet I hope for understanding in this unique situation due to the lack of tools on the website to adjust the reservation for a flexible ticket. I appreciate any assistance you can provide and look forward to your feedback. Wishing you a great day.