Lowe's Customer Service Issues

Archive 7

The following are issues that customers reported to GetHuman about Lowe's customer service, archive #7. It includes a selection of 20 issue(s) reported March 30, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I wanted to express my gratitude for the exceptional service at the Liberty store. However, I struggled with the online customer service process when I tried to share my compliment. While the store staff mentioned a survey for feedback, it felt more like data collection to me. I prefer not to receive numerous emails or calls and have no interest in sweepstakes entries. All I wanted was to acknowledge the store's friendly and helpful staff. After some searching, I located this email address to share my feedback. I encourage you to consider offering a direct email option for customer feedback without any additional sales tactics. I have encountered similar issues in the past, which have deterred me from contacting your company. It would be beneficial to have a simpler and more customer-focused approach in place.
Reported by GetHuman-joethepi on samedi 30 mars 2019 19:37
Hi, my name is Annie L. Hunt, and I purchased a Thermablaster 32,[redacted] BTU Wall mounted heater on 11/17/[redacted] (Order/Confirmation # [redacted]1). Recently, after about a year and two months, the pilot light started malfunctioning and the heater began leaking gas. A professional advised me to stop using it. Lowe's mentioned the warranty had expired and couldn't provide a service agent, so I contacted the manufacturer, but they only offered email support. I need to speak to someone directly due to safety concerns. Another reviewer also mentioned difficulties finding parts. I believe the product is defective and hazardous, especially since issues arose shortly after the warranty expired. I am disappointed with Lowe's for selling a product from a manufacturer that seems indifferent to consumer safety. I would like a refund or credit towards another heater to resolve this issue.
Reported by GetHuman-alyhunt on mardi 2 avril 2019 16:14
I bought a $40 item that was defective. When I tried to return it three days later, the employee faced technical issues and claimed it was already returned. Even after speaking to a manager who couldn't help and was unhelpful, I was advised to contact a [redacted] number with a long response time. This situation was frustrating as the manager refused to investigate further. Eventually, I managed to get a store credit, but also canceled a $[redacted] flooring order. I was disappointed with the service and attitude, and as a property manager, I have advised my team to avoid shopping at this store in the future. Such experiences make me lean towards Home Depot for better service in the future.
Reported by GetHuman-peterraf on jeudi 4 avril 2019 13:03
I visited Lowe's to replace a broken remote for a Chamberlain Garage Door Opener. Chamberlain had agreed to send me a new one due to a manufacturing defect, but I needed an additional one for tenants in our rental property. During checkout, Lowe's check verification service declined my check without providing a reason, which was a first for me at nearly 80 years old. I had to pay cash for my purchases elsewhere, disrupting my expense tracking system. Other stores like CVS and Home Depot accepted my check without issue. Upon discussing this with the manager at the Northridge, CA store, I felt I was being discriminated against, though he denied it.
Reported by GetHuman-diehlegr on jeudi 4 avril 2019 17:45
I have made substantial purchases totaling over $10,[redacted] at Lowes in the last three months, amounting to hundreds of thousands over my 30-year contracting career. Unfortunately, my recent experiences with Store #[redacted] customer service have been troubling. A recent order for Levelor Shades resulted in me having to pick up and install them myself after the contractor arrived without them. The latest incident involving Graber Plantation Shutters scheduled for installation on 04/04/[redacted] turned into a fiasco. The contractor discovered the mounting hardware was missing, requiring another week for retrieval from Graber. Despite taking the day off for the installation, there was no cooperation from Lowes when I asked them to expedite the hardware shipment. This all took place at Lowes on [redacted] DANI Dr. in Fort Myers, FL.
Reported by GetHuman-rburnham on jeudi 4 avril 2019 18:27
On March 30th, [redacted], I visited Lowes in Titusville, FL (Store #[redacted]) to purchase paint for my house. Margaret, a wonderful and knowledgeable lady, assisted me in finding the right paint. When I needed more paint, Margaret went above and beyond to help, even having it mixed and ready for me when I returned to the store. She provided exceptional service, a rarity based on my past visits to this store. Margaret's helpfulness and dedication deserve recognition, and I wanted to share my positive experience with the company. She even went the extra mile by asking me to come back and show her pictures of the finished project, which I gladly did. Margaret should be commended and rewarded for her outstanding customer service.
Reported by GetHuman-lugenec on samedi 6 avril 2019 13:20
I bought a washer and dryer at the Lilburn GA store last Saturday. One item was out of stock, but I was assured it would be available in a few days. I was informed that both items were in stock on Wednesday and delivery could be scheduled for Friday or Saturday. The Saturday delivery window of 10AM - 2PM was extended to after 3PM. The delivery person, Greg, mentioned a stack kit, a detail not shared by my salesman, Cory. After realizing the kit was needed, I had to reschedule for a redelivery. Despite speaking to Tiffany in the appliance department, who updated the order for the kit, the earliest redelivery was set for Monday and then rescheduled to the following Saturday. The service provided, from the initial order to the delayed delivery and incomplete setup, has been disappointing. The delay caused inconvenience and the need to find alternative laundry solutions. Unfortunately, the overall experience has not lived up to expectations compared to my previous Home Depot purchase.
Reported by GetHuman2693899 on samedi 6 avril 2019 20:04
On Saturday, I visited the garden center and bought clearance plants at a 90% discount. However, I had to wait 15 minutes for an override. I've noticed this happens each time I visit. It would be helpful if they stationed someone with override abilities in the garden center for a smoother experience. The following day, I returned to Lowe’s with a friend to inquire about the clearance plants inside being on sale. The cashier, Casandra, confirmed they were also 90% off. When we went to check out, another override was required, and the situation escalated when Sue became upset. She caused a scene, embarrassing me in front of others. It seems Sue lacks proper customer service skills and handled the situation poorly. I hope this complaint is addressed, and I would appreciate a call to discuss this matter further. I expect better treatment, especially since I spend a significant amount in the garden center. The issue needs attention, and I would prefer to speak with the district manager to ensure it is resolved effectively.
Reported by GetHuman2700808 on lundi 8 avril 2019 12:25
This is the second time I have been extremely disappointed with Lowe's. The first incident involved receiving the wrong toilet, which they initially refused to collect. After numerous calls and in-person visits with the district manager, the issue was resolved when they agreed to pick it up. Recently, I purchased a dishwasher from the Newburgh store, only to find out they were out of stock. The salesperson assisted in ordering one from their Poughkeepsie store along with two additional items. However, the process turned into a nightmare. My order was initially lost, then split between two locations for delivery, and confusion ensued with multiple delivery dates and pickup notifications. After numerous frustrating phone calls and conflicting information, the delivery was delayed due to the third-party service failing to load it onto the truck. Fortunately, Alan from delivery, along with Michael, the store manager, personally delivered the items and provided exceptional customer service. Alan's professionalism stood out, and I believe Lowe's should acknowledge his exemplary service.
Reported by GetHuman2703912 on lundi 8 avril 2019 18:49
Hurricane Michael damaged the shutters in one room of my house. I initiated the order process on 2/4/19, paying $35 for measurement. Todd Davis was supposed to come for measurements on 2/5/19 between 1-2 pm, but he never arrived, and no one at Lowe's had any knowledge of him. In frustration, I revisited the store on 2/7/19, where Courtney set up measurements with installer Barry, who was reliable. On 2/15/19, I returned to the store to pay for the order in full with Ms. Joi's assistance. The shutters were supposed to be completed and installed the week of 3/18/19, but the installer stated they were the wrong size, requiring us to start over. I am dissatisfied with Lowe's handling of the situation and would appreciate a refund or discount on the bill. Project #[redacted]48. - Karen H. [redacted] Rhoden Cove Rd Tallahassee, FL [redacted]
Reported by GetHuman-kehos on lundi 8 avril 2019 19:13
I placed an online order on 3/23/19 for item #[redacted] / model #LS601-A priced at $26.96 at the Glenville, NY store #[redacted] for pick up. The estimated pick up date was 7 business days, but after multiple calls, I haven't received it. The item is crucial for securing my ladders on my truck rack. I found it at a competitor for double the price, making me wonder if the price at Lowes was incorrect. I suggest being proactive by informing customers of any delays and offering alternatives or updates. It's frustrating to improvise for safety, and I hope to receive the item I ordered promptly.
Reported by GetHuman-garymn on jeudi 18 avril 2019 15:28
My spouse and I had a privacy fence installed on November 19th, [redacted] to November 20th, [redacted], from the store in Tacoma. We are delighted with our fence and the service we received. Unfortunately, on January 9th, [redacted], one of our gates along with all the hardware collapsed just a month and a half after installation. I reported the issue that evening to general customer service. After not receiving a promised call the next day, I followed up on January 10th, [redacted] with the installation department. They assured me that a case report was created, and we would hear from them within three days. Despite multiple follow-up calls, with promises of parts being in and repair scheduling, including a missed opportunity for a quick fix, our fence remained broken for an extended period. All we wanted was to be updated regularly and have our gate repaired promptly. We selected Lowes based on previous positive experiences and the hope for continued dependable service as loyal customers. Your help in resolving this matter would be greatly appreciated.
Reported by GetHuman2772755 on vendredi 19 avril 2019 01:02
My acquaintances advised against shopping at Lowe's due to their perceived lack of customer service. Home Depot, on the other hand, is viewed as more responsive and friendly. While my wife prefers Lowe's, we have experienced frustration with their customer service on multiple occasions. Recently, we sought a donation from Lowe's for an annual charity golf tournament in Ogden, UT to assist single mothers and children. Despite trying to contact a manager over the past three years, we never received a response. In contrast, Home Depot readily provided support when approached. At a Lowe's store in Riverdale, we waited in vain to speak with a manager, eventually leaving disappointed. This absence of attention led us back to Home Depot, where we promptly received a donation after a visit to customer service. The stark difference in service has confirmed the opinions of my friends - Lowe's lacks adequate customer care, while Home Depot shines in comparison.
Reported by GetHuman2775888 on vendredi 19 avril 2019 16:33
On Friday, April 19, [redacted], around 10:30 am, I visited Lowes in Alexandria, LA, store #[redacted], starting in the lawn and garden department. After shopping there, I moved to the flooring department where I inquired about some sale items. While later browsing outdoor lighting, I noticed a gentleman in a dark blue polo shirt with a company logo, who seemed to be following me and making disrespectful remarks over the phone. Feeling uncomfortable and upset, I returned to the garden area to check out. The incident left me feeling humiliated and harassed by a stranger's inappropriate behavior. I hope that surveillance cameras can identify the individual involved. I trust that the store's management will address this matter promptly to prevent such incidents in the future. Thank you. - Randall B.
Reported by GetHuman2778729 on samedi 20 avril 2019 01:34
This morning, I rented a Bissell carpet cleaner from Lowe's in Parker, CO. They charged a rental deposit without providing many details, mentioning I'd get it back upon return. Upon bringing it back tonight, an unpleasant associate questioned if I had cleaned the machine in a condescending manner. After a rude inspection, I was told it needed further cleaning to get my deposit back. Surprisingly, another customer wasn't charged a deposit fee. I expressed my frustration about not being informed of a cleaning deposit and the lack of clarity. The associate mentioned it was her last day and would inform the manager. This experience left me feeling disrespected and has discouraged me from returning to Lowe's. It even influenced my decision to purchase materials elsewhere for my basement project. I hope this feedback prevents others from facing similar treatment. If you require more information, feel free to ask.
Reported by GetHuman2779244 on samedi 20 avril 2019 04:45
During my visit to the Mason, OH Lowes store on 4/19/19, I had the pleasure of working with Matt, who provided excellent service. I am currently in the process of purchasing a new vanity and faucet, but I require a home visit to confirm measurements before installation. Unfortunately, I have not received a call from J&N Home Remedies to schedule the installation, which has happened to me before when I bought a new toilet last year. I am frustrated with the lack of communication and service from the contractors engaged by Lowes. If this issue is not resolved promptly, I may have to reconsider my purchase and explore other options like Home Depot. I believe a discount should be offered considering the inconvenience and poor service experienced.
Reported by GetHuman2808992 on jeudi 25 avril 2019 16:23
Subject: Issues with Store [redacted] Project #: [redacted]95 I would like to address some concerns with the recent work completed: 1) The mitered waterfall edges were not done properly in the entire bath. 2) The bath extends into the shower beyond the specified point in the Vicostone. 3) The shower door transition vertical was mistakenly installed and needs to be removed and refunded. 4) The shower seat's edge was changed without authorization from half bullnose to eased edge. 5) Miscommunication occurred regarding who had authority to make design decisions on site, resulting in improper changes without our consent. 6) The Certificate of Completion was not signed by us as per the contract, indicating our approval of the installation. We request a resolution to address these issues promptly, either by correcting the problems or providing a full refund for the services rendered incorrectly. Additionally, we may need to bring in another installer to rectify the situation. Thank you.
Reported by GetHuman-ibrenne on jeudi 25 avril 2019 19:40
I visited the local Lowe's on Lincoln Hwy in Chambersburg today to buy some river rock. I paid for 20 bags at the garden center checkout and was instructed to go to the back gate for assistance. Unfortunately, no one came to help us, even after waiting for 10 minutes. I returned to the checkout area, and they called for help, but still, no one arrived. Frustrated, I called the store from my cell phone and spoke to the manager, explaining the situation. The manager mentioned there were two employees at the back, but I insisted no one was there, expressing the need for better employee management. After additional waiting, two workers finally appeared with a forklift to assist us. The extended wait of 20 minutes at the gate was quite inconvenient. I displayed our receipt to the worker who loaded our items, and he apologized for the delay, acknowledging that it was not his fault. The current system of calling employees to the gate proved ineffective, and improvements are essential, particularly during this busy period when customers are purchasing landscaping supplies. If service at the garden center does not enhance, customers may opt to shop elsewhere for their needs.
Reported by GetHuman-dankate on jeudi 25 avril 2019 23:12
I placed an order on 4/25/[redacted] for pickup and received an email confirming it would be ready on 4/26/[redacted]. Upon arriving at the store, there was confusion about processing my order, items were missing and incorrect. Despite the store being empty, I had to wait over 45 minutes for my complete order. When I asked for a receipt, I was initially told it was unnecessary but later had to show it to leave. This whole process should have only taken 10 minutes. The delay and lack of organization made the online order pointless compared to shopping in-store. The designated parking was also taken, adding to the frustration of the experience.
Reported by GetHuman2833801 on lundi 29 avril 2019 23:57
I am extremely disappointed with the service received from your company. I will not be purchasing any protection plans or items from Lowe's in the future. I will also be warning my contacts about my negative experience with Lowe's. Sincerely, B. D. --- Subject: FW: Lowe's Repair Scheduled Notification / BRIAN DONOVAN / [redacted] From: B. D. Sent: Tuesday, April 30, [redacted], 4:46 PM To: [redacted] Subject: RE: Lowe's Repair Scheduled Notification / BRIAN DONOVAN / [redacted] Nobody arrived as scheduled. The phone number provided led to a full voicemail. Please advise? --- Hello, No one showed up to repair the refrigerator as scheduled. I did not receive any calls either. Please advise. Thank you, B. --- Subject: Lowe's Repair Scheduled Notification / BRIAN DONOVAN / [redacted] Thank you for reaching out to Lowe's Service Advantage. This email is to confirm your service appointment. Date: 4/30/[redacted] Time: 08:00 AM - 12:00 PM Service Provider: Bowers Appliance Service Phone: [redacted] Product: GE French Door Refrigerator GFE28GSKSS For assistance or to reschedule, call [redacted]. Do not reply to this email. Thank you, Lowe's Service Advantage
Reported by GetHuman2839984 on mardi 30 avril 2019 22:32

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