Little Caesars Customer Service Issues

I would like to file a complaint regarding the poor service at the pizzeria on Heroe de Nacozari sur in Aguascalientes. During my visit on April 22, [redacted], I encountered various issues, including staff playing instead of attending to customers, a lack of condiment packets, and no provision of ketchup. Furthermore, the employees failed to wear face masks during the pandemic, which is concerning. When I raised these observations with the staff and manager, they were dismissive and rude. Despite my disappointment, it seems that complaints about service at different branches have been ignored. This lack of action is leading me and my family to reconsider patronizing this establishment due to the blatant disregard for hygiene protocols. It is unfortunate that this matter has not been addressed adequately.

I visited Little Caesars in Prattville, Alabama, where my son picked up three pizzas and the new stuffed cheese bread. Unfortunately, my experience took a turn when I discovered a long hair in my mouth that was actually inside the cheese bread. This incident left me quite displeased, and I decided to discard the remaining breadsticks, including the ones on my granddaughter's plate. The order was picked up around 7:30 PM on June 8th, [redacted].

I had an incident at the store where I mistakenly left without receiving my correct change from a purchase. The cashier received a $5 bill and a $20 bill, instead of a $5 and a $1 bill, leading to confusion. The management asked me to wait for the GM to address the issue, which resulted in multiple calls and prolonged waiting times. Despite informing them that I live an hour away and needed to leave, the situation has not been resolved, and I am still waiting outside the store. I simply want to receive the correct change that is owed to me, without asking for a refund. It seems like a straightforward matter that could be resolved by discussing with the employees involved and reviewing the store's recordings.

I am the general manager of Schlotzsky's Deli located in Norman at the shopping center on 12th and Alameda. I have observed that some employees, mostly younger ones, are not disposing of the trash properly. Trash bags are being left outside the dumpster, resulting in a buildup of approximately 1.5 feet of pizza dough, pizza boxes, and other trash. This has attracted a significant number of flies and is affecting the drive-thru experience for our customers. While we have not yet contacted the city of Norman, I wanted to address this issue internally first. Please address this matter promptly as it is impacting our guest's experience at our establishment.

I did not receive some items I paid for. Upon delivery, I found the 2-liter Mountain Dew missing, the Crazy Sauce opened and in a plastic bag, and no Garlic Butter Dip. The Crazy Sauce was missing because it leaked into the bag, and I had to search for it among the other items. I would like a refund for the missing items and a reimbursement of the tip paid to the driver, as I suspect the sauce spill in the bag was intentional. The receipt did not specify the location of the Little Caesars store used for this order.

Yesterday, I ordered a pizza online from Little Caesars in Hazel Dell, Washington. They had trouble finding my address, even after I sent clear instructions and shared my location through a link on the delivery person's phone. Unfortunately, they ended up going to Portland to deliver another pizza, leaving me without mine. I believe I should receive some form of compensation for this inconvenience. I was told I could speak to a live person about this issue, so I am hoping for a phone call. My number is [redacted]. Thank you.

Store: [redacted] I placed an order online and needed to make upgrades in-store as the original order was not prepared as requested and did not look appetizing when I picked it up. Upon requesting upgrades, which I was willing to pay for, the manager rudely informed me that I needed to cancel the order online and re-enter it, even though I was physically present in front of her. She did not provide instructions on how to do this, citing there was no cancel option in my confirmation email. After speaking with customer service, I learned that adjustments should have been made in-store. I eventually canceled the order and requested a refund. The manager, who did not provide her name or wear a name tag, canceled the order, gave me a receipt, and mentioned something about a 10-day process. The lack of courtesy and professionalism from the staff has left me feeling disrespected and disappointed. With four kids at home, I am a frequent customer, but I am now reluctant to return to this location. It is my hope that the staff receive customer service training to improve the overall experience for patrons like myself.

I'm seeking a refund and resolution for an issue with my recent pizza order from the Little Caesar store on N Cedar Bluff Rd in Knoxville, TN. The app indicated a 28 to 35 minute wait time, but with over an hour passing and no pizza ready, I left due to concerns over lack of social distancing at the crowded store. I opted for a competitor and got my order promptly with curbside service. My past experience here involved the store closing due to a shortage of pizza dough and staff. To address these issues, I request a refund and a voucher for 2 large pizzas, otherwise, I will take my business elsewhere. For reference, my order email is [redacted] I hope this matter can be resolved as this store's service reflects poorly on Little Caesars' reputation. Thank you, T. Mundt

Hi, why do you throw pizza in people's faces and complain when you don't get your money? The customers get mad, and you go talk to your boss. You should share the whole story instead of just wanting to get paid. If you go to your boss and complain, you are acting like a big baby. You guys are incredibly rude, I must say.

During my recent visit to the Judge Ely store in Abilene, Texas, I stopped by to grab 6 pizzas. Typically, I opt for ready-made pizzas due to a previous food poisoning experience. However, on this occasion, I was informed that I had to wait for my order to be prepared. Upon requesting a manager, a large individual named "Cory" approached and was quite aggressive and intimidating. Despite being a loyal customer, I felt incredibly uncomfortable with the situation. After paying for the pizzas, I left and attempted to contact corporate about the incident. Before I could proceed, "Cory" confronted us again in a threatening manner. The lack of proper mask-wearing and hygiene practices by the staff added to the unpleasant experience. This encounter has made me rethink returning to this store, which used to be my go-to for feeding my hungry grandkids.

I ordered a pepperoni pizza for my kids for a park outing but faced delays. Initially, the pizza was ready as expected for $5. However, when I added chicken wings to the order, they weren't available. I was informed it would take 5 to 10 minutes, but I ended up waiting for 20 to 30 minutes. Upon receiving the order, it was overcooked; the pepperoni pizza was burnt, and the chicken wings were undercooked. Despite the issues, we had to eat the pizza, but we couldn't consume the chicken wings. Contact me at [redacted].

I explained my issue, and you redirected me to another company, which I believe is fraudulent. As a result, I am considering taking legal action against Little Caesars. Despite following instructions given by Little Caesars employees and being charged accordingly, I was then offered a lawyer service on a website, which is unacceptable. My personal information was not meant to be sold to a third-party, yet Little Caesars appears to have done so. I am reaching out to my attorney, who has successfully handled cases like the McDonald's hot coffee incident, to address this matter.

I recently purchased the $10 Cheeser deal at the Seymour Indiana store but was surprised to find Pepperoni on it, which I cannot eat due to health reasons. When I called to request having it removed from half the Pizza, it was hard to communicate in the noisy store. The gentleman I spoke to mentioned he couldn't modify online orders and abruptly ended the call before I could explain my request. Despite this, we are regular customers who go out of our way to visit this Little Caesars location, traveling over 20 miles. I understand the confusion, and I appreciate the wonderful service from the staff, although I couldn't enjoy the Pizza as planned. The Crazy Bread, however, was a tasty alternative. Thank you for your assistance. - D. Keith Napier

I had a frustrating experience at Little Caesars in Parker, Colorado. I ordered a pizza through the portal but when I arrived, I was told an employee named Scott had given my pizza to someone else without checking. Scott was unhelpful, unapologetic, and difficult to deal with when I requested a refund. It took him a long time to process the refund and his behavior was unprofessional. I believe employees like Scott can damage the reputation and drive customers away from your store. It would be beneficial to consider removing him from his position to protect the image of your business at this location.

I arrived at the drive-thru to order a pepperoni pizza and some cheesy bread, and was asked to pull around for my order. After waiting for 30 minutes in my car and seeing others getting their orders, I decided to go inside. I noticed people waiting inside as well. After waiting an additional 45 minutes, I finally received my order without any apology for the delay. This experience was disappointing as I usually don't encounter such issues at this location on Brookwood Ave in Hamilton, Ohio. If I hadn't prepaid, I would have requested a refund. This incident left me really frustrated. -J.T.

On Saturday, February 13th, I visited the St. Louis, MO store at Loughborough Commons Plaza around 6 pm. Upon entering, I placed my order and was asked to wait outside in freezing temperatures, including wind chill. I was then lectured about the pandemic, despite wearing a mask and seeing safety measures in place. I questioned the need for additional safety procedures and was met with hostility. This policy seems unnecessary and inconsistent with other businesses. I was even threatened with police involvement. The manager was unhelpful and refused to provide a contact for complaints. I am disappointed with this experience at Little Caesars and will not be returning to any of their stores.

I recently experienced a distressing situation at the restaurant when the district manager loudly confronted me, causing discomfort in front of my young children and the staff. Despite having my online order ready, I was scolded for questioning the lengthy wait in the drive-thru. As a long-time customer with over two decades of experience in the food service industry, I am troubled by this encounter. Two formal complaints have not resulted in any communication from the company. For the past six years, my children and I have cherished our weekly tradition of enjoying a Little Caesar's pizza on Thursdays for our pizza/movie night, fostering precious family memories. Although this incident was an exception, the lack of acknowledgment from the management is disappointing. I value respect over any form of compensation and hope to see an improvement in customer relations to continue our tradition without disruptions.

I recently lost my debit card and had to cancel it, ordering a new one. I noticed an online promotion for a pretzel pizza combo for $10 with a drink, breadsticks, and pizza but didn't realize it was an online-only deal. When I arrived at the store and asked if they could honor the promotion, they explained it was for online orders only. Despite my explanation, even to the manager on duty, there was no flexibility. My granddaughter had already picked up the pizza when I was informed I had to pay for the Pepsi we touched. While I understand the concern due to COVID-19, I found it a bit extreme since most stores handle such situations differently. I was disappointed by the service and hope this can be addressed promptly. My name is Donna and you can reach me at [redacted]. I believe there was a missed opportunity for better customer care in this situation.

I tried to order the pizza deal online but couldn't proceed without my debit card that I lost. When I visited the store, they wouldn't let me order with a new card. The manager was unhelpful and rude. I feel they should honor the online deal, regardless if it's online-only. The manager's behavior was uncalled for when I mentioned contacting the general manager. I believe the owner should be aware of this situation. They insisted I buy a Pepsi which I didn't want. I shouldn't be forced to purchase something I didn't intend to. It's frustrating not to have the freedom to choose in this situation.

I made a purchase at the store located at [redacted] JFK Road in Dubuque, Iowa, tonight, but some items were missing from my order. I immediately contacted the store manager, informing him about the missing 1 breadstick order and 1 liter of Pepsi. When I inquired about picking up the missing items either tonight or the next day, the manager insisted it must be tonight and not Saturday. Despite mentioning that I live 40 miles away, I asked if he could refund the missing items to the credit card used, to which he responded vaguely. Frustrated, I passed the phone to my brother-in-law, Jayson, who also faced rude behavior from the manager. Jayson is currently reaching out to customer service as no customer should be spoken to disrespectfully by any manager or employee. Thank you.