Little Caesars Customer Service Issues

Archive 2

The following are issues that customers reported to GetHuman about Little Caesars customer service, archive #2. It includes a selection of 20 issue(s) reported November 26, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I made an online order which the store couldn't fulfill due to running out of deep dish dough. I was supposed to get a refund but haven't yet. Despite calling the store multiple times in the past two weeks, there has been no response as there is no voicemail option available. The manager is only available during business hours, which I cannot accommodate. The staff at the store seem unable to process the refund. I paid $23 for the order on 11/13/18 at Store #[redacted], order #[redacted]. I also submitted feedback on the Little Caesars website and requested a call back, but haven't received any response. My attempt to contact the main customer service number was unsuccessful as the call disconnected before reaching anyone.
Reported by GetHuman-starsbur on lunedì 26 novembre 2018 18:57
I regret having to take the time to address the poor customer service at one of your outlets. Last Wednesday, I ordered 2 pepperoni and sausage pizzas and 1 five meat pizzas for Thanksgiving. Upon picking up the order, I discovered they had given me 3 hot n ready pizzas with only pepperoni. I contacted the store, and they promised to replace my order on my next purchase due to their imminent closure. Yesterday, I called to follow up but was put on hold for 28 minutes and eventually hung up. Today, after being on hold for over 15 minutes, I visited the store, only to be told the manager was unavailable until 8 am the next day. Despite requesting a call, I left disappointed. This back-and-forth waiting on calls is frustrating. I just want to receive what I paid for as promised. The store in question is located on Teasley Lane in Denton, Texas. My name is Sarah. Thank you for your attention.
Reported by GetHuman1650695 on giovedì 29 novembre 2018 02:37
My wife visited the store in Moreno Valley on JFK and Perris Blvd. She purchased a pizza and paid with a $20 bill. Unfortunately, she did not receive her change. Upon realizing this outside the store, she spoke to the manager. The manager requested her to return the next day. There were two cashiers present, and the manager could have taken action to resolve the issue promptly. Unfortunately, my family's dinner money was affected, and my kids went without a meal due to this oversight. I hope to receive a prompt response. Otherwise, legal action might be considered. I am disappointed with the poor customer service from the management and hope for better training in the future.
Reported by GetHuman-josejass on venerdì 30 novembre 2018 06:16
I tried to pay for a pizza and breadsticks for my daughter and son-in-law on Thanksgiving but faced issues at two San Diego stores. The manager at the location on [redacted] El Cajon Blvd was rude when I wanted to pay online unless ordering 20 pizzas. The store on [redacted] Main St. Unit [redacted] also had problems with online ordering. Despite the stores being open, the app was shut off for the holiday. The staff at both places were unhelpful, unfamiliar with the app, and lacked training. Ultimately, I ordered from Domino's, which provided better service. I reached out to the hotline but was met with an unhelpful representative from Michigan. I never received a follow-up from the franchise owner. Overall, the experience was disappointing, and I'll be avoiding these stores in the future in favor of Domino's.
Reported by GetHuman1662809 on venerdì 30 novembre 2018 19:43
I applied for a job at Little Caesar's through Indeed.com. On December 7, [redacted], at around 8:30 a.m., the store manager in Murray, KY called me for an interview at 7:30 p.m. that same day. I confirmed and set my alarm for 7:00 p.m. Afterward, I informed my mom, who I care for, that I would be leaving the house. I arrived at the store around 7:25 p.m., keeping in mind I had to drive cautiously due to deer on the road. An employee informed me that the manager scheduled the interview for 7:15 p.m. I explained that I was told 7:30, but the manager refused to reschedule and asked me to leave. It's important for management to address this issue with the manager in question.
Reported by GetHuman-comicner on sabato 8 dicembre 2018 02:51
At Little Caesar's in Mexia, TX, I, Willie Keener, am addressing concerns with the General Manager's unprofessional behavior towards my daughter, Oasis Keener. Despite speaking to managers Wade and Rue, no action has been taken regarding the General Manager's unacceptable conduct, which includes violent outbursts such as throwing food at my daughter. As a high school junior participating in the National Honor Society and a work-study program at Mexia High School, her academic standing should not suffer due to workplace issues. The work-study program supervisor is aware of the situation and is supporting Oasis. If this matter is not resolved promptly, I am prepared to escalate it through legal channels and involve local media outlets. Time is of the essence, and I require a response within the next 72 hours to address this ongoing problem effectively. Other employees are also prepared to provide statements regarding the situation. Thank you for your attention to this urgent matter. Sincerely, Willie J. Keener Jr.
Reported by GetHuman-beareale on venerdì 14 dicembre 2018 20:47
I need to speak with a human regarding an ongoing issue at a Little Caesars in Chowchilla, California. The pricing did not match the advertised prices, and the pizza I received had a thin crust that I did not request. Additionally, the taste of the pizza was not satisfactory. This matter has been unresolved for over a week, and I have been unable to reach a representative to address my concerns.
Reported by GetHuman1780191 on lunedì 17 dicembre 2018 21:40
I was scheduled to work at [redacted] Lantana Rd, Florida, [redacted], starting at 6:00 pm. I called out that morning and was surprised when my boss, Nick, tried to suspend me for a week. I had a valid reason for calling out as I needed to find a place to stay. Nick handled the situation poorly by not speaking to me in person. Another employee who went through a similar situation was not suspended, which is unfair treatment. I believe I deserve respect for the hard work I have put into the store. I am disappointed with how this was handled and would appreciate a call to discuss this matter further. My name is Grace.
Reported by GetHuman1570831 on domenica 23 dicembre 2018 21:58
I would like to file a complaint regarding the General Manager, Shaunna Watford, at the Little Caesars located at the intersection of Babcock and Palm Bay Rd. Shaunna Watford has been observed displaying prejudiced behavior towards her staff, including making inappropriate racial comments. Customers have also reported unfavorable interactions with her. Additionally, she is frequently engaged in personal calls, neglecting her responsibilities as a member of the Little Caesars team. Her spouse frequently calls the store phone, causing disruptions. I believe it would be appropriate to relocate her or reconsider her role as she seems unprepared for the responsibilities that come with her position. Numerous employees have likely experienced similar issues with her behavior. Thank you for your attention to this matter.
Reported by GetHuman-nishaeva on sabato 29 dicembre 2018 20:38
My name is Adriana Garza. Today is December 30, [redacted]. I stopped at Store ID 00[redacted]1 for my order #[redacted] at 4:10pm. The cashier, Nakesha E., took my order for a Round Custom Extra Most Bestest Pizza with sauce, cheese, and beef, followed by a Classic Pepperoni. I paid $11.91 in cash, and was informed it would take 12 minutes. After waiting in my car parked in front, I entered the store to find out that my pizzas were given to someone else. Nakesha attempted to offer breadsticks as a resolution, but I insisted on a refund. Upon speaking with the manager and expressing my frustration, they suggested contacting corporate for the refund. I involved the sheriff for assistance, as I had to attend to my sick son but got delayed due to this issue. I am dissatisfied with the handling of this situation and request a refund of the same amount paid in cash to be returned to me at the store.
Reported by GetHuman1865140 on lunedì 31 dicembre 2018 02:52
Why don't your employees use gloves or wash their hands before making customers' orders? It seems unsanitary after handling money. I recently visited the Little Caesars at MacArthur&Fruitvale, where the big young guy who took my and my bass player's order didn't wash his hands or wear gloves before making our pizzas. He even kept the receipt instead of giving it to me. Even the young lady in the back wasn't wearing gloves. It's concerning that Little Caesars doesn't require all food-handling employees to follow proper hygiene practices at all times.
Reported by GetHuman-hlmusiq on giovedì 3 gennaio 2019 06:38
I am seeking assistance with an issue I encountered at my local store in Albertville, Alabama. On December 24, [redacted], I ordered and paid for two pizzas online. Despite making the 30-mile trip from Oneonta, AL to Albertville, I found the store closed. The manager suggested picking them up the next day, but I had already complained on December 24th, before being charged. I have receipts and emails from Little Caesars for verification. This experience, especially on Christmas Eve, was disappointing for our family gathering. For resolution, I would appreciate attention to this matter. Unfortunately, when I inquired in-store, I was directed to a phone number not listed on my receipt. Please reach out to me via email at [redacted] Thank you, Justin Coppett.
Reported by GetHuman-jlcoppet on domenica 6 gennaio 2019 12:27
I called the store on Remotest Road in Columbus, Ohio. After being asked to hold briefly, I waited for 15 minutes before hanging up and calling back. Once again, I was asked to hold. I requested to speak to a manager and was informed I would still need to hold. Eventually, the same employee returned, justifying the long hold time. Despite asking for a manager four times, I was not transferred. Frustrated after being on the phone for a total of 25 minutes without placing my order or speaking to a manager, I decided to go to Pizza Hut instead, forgoing using my $15 Little Caesars gift card. This unusual experience occurred on Wednesday, January 9th at the Little Caesars Demorest location in Columbus, Ohio.
Reported by GetHuman-bensburd on mercoledì 9 gennaio 2019 20:32
I would like to file a complaint regarding the Little Caesar's Pizza located in Elizabeth, NJ at [redacted] Elizabeth Ave, NJ [redacted]. Last Friday, I called the store at 10:59 am to place an order but no one answered despite seven attempts. I decided to visit the store at around 11:30 am only to find it closed with employees seated inside, unwilling to open the door. The following day, I called at 8 pm to inquire about their closing time, which was stated as 11 pm, conflicting with the online information indicating they are open until 12 am. Upon speaking to the supervisor who was unable to provide a satisfactory explanation, I heard laughter in the background, demonstrating unprofessionalism. The inconsistency in their operating hours and the lack of customer service are concerning. I hope this matter will be addressed promptly. Thank you for your attention.
Reported by GetHuman1954087 on domenica 13 gennaio 2019 01:41
I apologize for my absence due to illness. On January 11th, I visited the Normandy Center Store in Wichita, KS. While placing my order, there was a delay in preparation, with customers waiting for over 30 minutes. The quality of the pizza I received did not meet expectations - the pepperoni was not as ordered, and the three meat pizza had excessive grease. Comparing this experience to my regular store in Derby, KS, where the topping quantity differs at a higher price point, it was disappointing. Customers at Normandy expressed a desire to visit another store due to cleanliness concerns, despite acknowledging its popularity. The contrast between the stores left me puzzled. Derby's customer service has always been exceptional, unlike what I encountered at Normandy. This discrepancy prompted me to highlight the significant differences between stores. My family even became concerned during the long wait. This situation left me questioning the inconsistency in service and product quality between locations. Thank you for addressing this issue. Donella L.
Reported by GetHuman-donellal on mercoledì 23 gennaio 2019 19:05
I have been a loyal customer at the Little Caesars in Highland, CA for over a decade. However, my recent experience was incredibly disappointing. The service I received last week was the worst I have ever encountered. The Hispanic lady managing the store seemed overwhelmed from the moment I arrived. There were already upset customers complaining about long wait times for their orders. The manager and employees were arguing loudly and unprofessionally. It was clear that the manager was unable to handle the situation effectively and did not respect or train her staff properly. The cashier was rude to customers and displayed unprofessional behavior. Orders were mixed up, customers were missing items, and even phone orders were not being handled correctly. The manager avoided facing customers and made excuses instead of addressing the issues. This kind of service is unacceptable, especially considering the number of times my family and I have faced similar incidents at this location.
Reported by GetHuman2042431 on sabato 26 gennaio 2019 04:31
I live in a neighborhood where Little Caesars is conveniently located across the street. I've had two unfortunate incidents with this specific store in the past few weeks at [redacted] N Pine Island Rd Sunrise Fl [redacted]. The first incident occurred when my husband tried to order a Thin Crust Pizza and was yelled at by someone in the back who refused to make it. Tonight, my son faced a similar issue when he also requested a Thin Crust Pizza and was met with resistance from a manager who was arguing with another customer. The manager rudely denied his request until he started recording the interaction. After checking the store's poor rating online, I hope this negative behavior is addressed promptly. I would appreciate a phone call and follow-up email regarding this matter. I can be reached at [redacted] after 4:00 pm. Thank you.
Reported by GetHuman-jusmomo on domenica 27 gennaio 2019 03:27
I've ordered a fresh pizza multiple times, emphasizing that I wanted it made fresh. Unfortunately, when I got home, I discovered that the pizza was actually a stale one left out for a while. Today, a similar situation happened, prompting me to request a new pizza. The cashier asked me to return the old one, but I live a mile away and had to bike back. It's frustrating to deal with this, and the cashier, Diana, insisted she was the only manager on duty despite seeing other staff members. I visit this location five times a week, so this issue needs to be resolved promptly. In my experience managing a franchise, we always prioritized customer satisfaction, even offering free items or refunds. Please train your staff better and reach out to me at [redacted]. This incident occurred at the Perth Amboy location on [redacted] Madison Ave. Thank you.
Reported by GetHuman2052303 on lunedì 28 gennaio 2019 01:46
Hello, my name is Diana. I had an issue last week at the Little Caesars on Howe and Annapolis Road in Wayne, Michigan. I purchased a hot and ready pizza, but it was burnt with cheese stuck to the crust. I spoke to the manager, who promised a replacement without giving me a receipt. When my husband went today to pick it up during a snowstorm, the manager, Austin Hunter, accused us of trying to get free pizza, despite his previous assurance over the phone. He even brought up personal matters like my husband's phone and rudely confronted him, escalating the situation by yelling and even involving other staff. This treatment was unacceptable and seemed discriminatory, making us feel unwelcome and disrespected. We will no longer support Little Caesars and are deeply disappointed by this experience with a manager like Austin Hunter.
Reported by GetHuman2059536 on lunedì 28 gennaio 2019 22:19
To the Customer Service Team, I, L. J., from Cumberland County Communicare, am writing to address an issue with an order placed on 1/24/[redacted] at your Fayetteville store location on [redacted] Bragg Blvd Suite 44. Our agency ordered 10 pizzas, but 3 were burnt. I tried to resolve the matter on 1/28/[redacted] but encountered unhelpful behavior from a manager named Melissa who refused to provide a last name. Our agency is a frequent customer, purchasing around 15 pizzas per week for meetings, and we are disappointed by the lack of consideration shown in this instance. Despite this, I am open to continuing our patronage if the matter is resolved satisfactorily. I am requesting compensation for the burnt pizzas, such as a discount on the next order, coupons, or alternative items. I look forward to resolving this issue and appreciate your attention. Kindly contact me at [redacted] or [redacted]. Thank you for your understanding. Best regards, L. J.
Reported by GetHuman2091658 on venerdì 1 febbraio 2019 16:33

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