Light In The Box Customer Service Issues

Archive 17

The following are issues that customers reported to GetHuman about Light In The Box customer service, archive #17. It includes a selection of 20 issue(s) reported July 24, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I would like to request a refund for unauthorized charges to my bank account. I simply want the charges reversed without incurring any attorney fees or additional expenses. I am aware that providing my information is necessary for the refund process. I don't wish to deal with the hassle of disputing the charges with my bank, which would result in closing and reissuing a new bank card. I'm trying to avoid unnecessary stress, especially with a difficult family member. Please assist me in reversing the charges without transferring me to your attorney line or adding any extra fees. I appreciate your prompt attention to this matter and ask that you do not cause me further distress. Thank you.
Reported by GetHuman-pamderby on Samstag, 24. Juli 2021 18:21
I made a purchase on Lightinthebox online on July 20, [redacted], for two items. The first one is Men's black cargo pants streetwear trousers with straps, and the second item is Men's black and white joggers long multi-pocket with straps. My order number is #[redacted][redacted]. I did not receive a confirmation email after placing the order. I have been trying to get an update on my order by submitting a ticket, but I have not received a response. I even left a review on their app, but still no response. After exchanging four emails, I received two responses stating that my ticket has been changed to another ticket and that I can no longer email them. This lack of communication has been frustrating as I only see one of the items I ordered in my account and on the ticket, then it disappears. I just want to receive the items I paid for. I am disappointed with the customer service and the handling of my order. I hope to see a resolution soon and prevent others from experiencing similar issues with this company.
Reported by GetHuman6392153 on Donnerstag, 29. Juli 2021 16:24
This is my second order, and unfortunately, I am dissatisfied once again. I purchased two pairs of pants and two shirts. Despite ordering both pants in size L, the light blue one came smaller than the dark blue pants. Regarding the shirts, one was wine red, and the other light blue. They were meant to be the same except for color but surprisingly, the light blue shirt had a better fabric quality compared to the cheap feel of the wine red shirt. After my first order issue, I received a €10 coupon instead of a refund which was disappointing. I paid a total of €[redacted].52 for both orders and would prefer a full refund over coupons for unsatisfactory products. I have contacted customer service three times without any response in over a week. Order 1: [redacted][redacted] Order 2 (current): [redacted][redacted]
Reported by GetHuman-abousham on Samstag, 7. August 2021 13:50
This is my third attempt to reach out. I recently got in touch with Chris from customer service who directed me to your website. I don't wish to pay to speak with someone regarding my concern. The problem is I received two shirts in size XL that are significantly smaller than expected. I would like to exchange them for XXL sizes. Additionally, the forthcoming two shirts are size large, but based on my experience, I think I will also need them in XXL. The sizing seems to run small, so I seek guidance on how to proceed.
Reported by GetHuman6438716 on Montag, 9. August 2021 17:53
I purchased three dresses, but unfortunately, they are all of poor quality or ill-fitting. I have been struggling to use your return system because it's not user-friendly. A message keeps saying that the email address I provided is incorrect, and there is no phone number to call for help. I haven't been able to arrange a return yet, and time is running out. The parcel I received didn't include an invoice, so I would appreciate it if this issue could be resolved promptly. The items were delivered by Royal Mail to Ms. L. Ticehurst at 50 Fern Hill Road, Oxford, OX4 2JN, with tracking number GV[redacted]45GB.
Reported by GetHuman-lticehur on Sonntag, 15. August 2021 23:51
Hello, on 30/7/[redacted], I placed an order with Light in the Box for 2 duvet covers and 2 sets of children's clothes, which were paid for on 31/7/[redacted]. Yesterday, I received my order incomplete at the shipping address. I only received one duvet cover and nothing else. Additionally, I never received an order confirmation from Light in the Box, only a tracking number from Drop in the Box: order tracking number 3A5V[redacted]87. I asked them when they will send me the rest of my order, but all they replied so far is that my order was shipped by them. They did not provide any further information regarding the missing items. Could you please help me locate my missing order and the items I paid for but never received in Greece? Thank you in advance. Sincerely, Ioanna K., contact number: +[redacted]15.
Reported by GetHuman-ikanatso on Donnerstag, 19. August 2021 06:23
Hello.. a month ago, I placed an order on Light in the Box for four items in total, which were promptly paid for.. two duvet covers and two sets of children's clothes... Last week, the order arrived in Greece, but it was incomplete.. out of all the items I ordered, the package only contained one duvet cover and nothing else... I am very disappointed and upset with the turn of events regarding my order, as things did not go well from the beginning, since despite paying with a card and successfully completing my order, I never received any order confirmation email from Light in the Box, only a tracking number from Drop in the Box... I kindly request your assistance in regards to the remaining three items that I ordered and never received.. I would greatly appreciate it if you could either send the rest of my order or process a refund for the remaining amount corresponding to the unfulfilled part of my order... I will eagerly await your decision and response to my issue.. thank you in advance, regards: I.K., contact number: +[redacted]15.
Reported by GetHuman-ikanatso on Sonntag, 22. August 2021 05:45
Hello, I want to apologize for the issue with my recent order. On July 7th, I ordered two sweaters for my daughters' birthdays. One of the sweaters I received was incorrect, and as I am not tech-savvy, I struggled to follow the return procedure online. I eventually sent the parcel to post code [redacted] from Mornington post office on July 23rd, enclosing a letter to explain the situation. I am concerned as I have not received any updates regarding the return. Being on a pension, I cannot afford to lose the money spent on the order. I would appreciate either receiving the correct sweaters or getting a refund for the incorrect one. The original order number was [redacted]9. Thank you for your assistance. I am hopeful for a resolution soon. Best regards, A.V.
Reported by GetHuman6492138 on Sonntag, 22. August 2021 08:32
I purchased a bicycle jersey in size Medium, but it turned out to be too small. I contacted the company to exchange it for a larger size, a USA size M. They requested a photo of the label, then another photo, and now they are asking for measurements of the chest area. I find this process frustrating as I believe my request is simple – to exchange for the correct size based on my order. I mistakenly ordered an Asian size M, thinking it was equivalent to a USA size M. Despite mainly focusing on the length of the jersey when ordering, the actual length differs from what was advertised. Your assistance with this matter would be greatly appreciated.
Reported by GetHuman6506507 on Mittwoch, 25. August 2021 17:26
Dear Customer Service, I have been attempting to seek assistance through the Light In The Box app but have been receiving repetitive automated responses. I recently received notification that my package could not be delivered because the courier could not locate the recipient, leading to the parcel encountering issues at the depot. The tracking number for the package is BUFZA[redacted]YQ. I require help to update my cellphone number as I have been unsuccessful in doing so through the shipping details section. Kindly update my phone number to +27 68 [redacted]. Additionally, since I reside in an apartment, it would be helpful to receive a call notifying me of the courier's arrival or to inform the security staff. I am baffled by the fact that the courier did not attempt to contact the security personnel for assistance as no one reported his presence. Sincerely, Zaina
Reported by GetHuman6605312 on Donnerstag, 16. September 2021 06:57
Dear Sir/Madam, I have attempted to seek assistance from customer service through the Light in the Box app, but it appears that I am consistently receiving automated email responses. I received an alert stating that the courier was unable to deliver my package as they could not locate the recipient, resulting in the package encountering an issue at the depot. The tracking number for the shipment is BUFZA[redacted]YQ. I require help updating my cell phone number, which I have been unsuccessful in doing through the shipping details section. The new phone number I need to provide is +27 68 [redacted]. I reside in an apartment, so I would appreciate a phone call to inform me when the courier is arriving or, at the very least, to notify the security personnel. I find it concerning that the courier did not approach the security post to inquire about the designated individual, as confirmed by the security staff. Warm regards, Zaina
Reported by GetHuman6605312 on Donnerstag, 16. September 2021 06:58
I request that you send me the credit note. I just spoke with the bank executive, and they mentioned there is no refund money from you. They instructed me to send the credit note for the refund of the purchase money to my email. So far, I have never received this document, just a screenshot of something that obviously is not a credit note. On Wed, 29 Sep [redacted] 05:20, Lightinthebox.com <[redacted]> wrote: [redacted]-09-29 01:05 Dear customer, Thank you for your reply. We apologize for the inconvenience, as we do not provide phone service at this time due to the time difference. If you need further assistance, please let us know through this ticket. Please understand that we have indeed issued a refund and have provided you with the corresponding refund proof. If you still cannot find the refund, we need more information from you so we can provide feedback to our finance department and payment platform. Please provide the following information: A bank-issued certificate stating the non-receipt of the refund so we can investigate your refund. Thank you for your understanding. Sincerely, Rita Customer Service
Reported by GetHuman-loretoah on Montag, 4. Oktober 2021 13:54
I ordered 4 t-shirts and a dress on September 24th, under order # [redacted][redacted] for AUD [redacted].84. I chose a quick payment option without creating an account. I have not received any updates or email notifications regarding my order status. The payment went through successfully on my credit card. After attempting to track my order through the app, I couldn't find any information linked to my email address. I am worried that I might not receive my purchase in a timely manner. I am looking to get email notifications regarding the shipping status and estimated delivery date of my order # [redacted][redacted]. Thank you, Sue Wensor.
Reported by GetHuman-suewens on Mittwoch, 6. Oktober 2021 03:33
I made a purchase through Paypal on September 27, [redacted], paying £26.11. The item arrived on October 5, [redacted], but the measurements were incorrect and it doesn't fit. I need to return it for a refund, but I am unable to check the 'item received' box in order to start the return process because my account shows no orders. How can I proceed with returning this item and getting a refund if I can't confirm its receipt as per the instructions?
Reported by GetHuman6695378 on Montag, 11. Oktober 2021 10:33
Order No. [redacted]9 Hello, I placed an order this morning, and unfortunately, I seem to have ordered two items twice by mistake. I've been trying all day to reach out to Light in the Box but haven't had any luck. Here are the items I need help with: 1. Woman's pullover sweater jumper, Blushing Pink, Size L, $23.91 2. Woman's sporty basic culottes, black, Size XL, $19.13 I don't want duplicates of these items. I would like to cancel one of each and correct the size of the culottes to L instead of XL. I tried to contact you right after I received my order confirmation, but it seems challenging to get through. I'd appreciate a quick response to resolve this issue as having to return and exchange will be time-consuming and costly. Despite my struggles, I do love your products, but the customer support needs improvement. I hope to hear back soon to sort this out. Thank you, Anne Scott.
Reported by GetHuman6706466 on Donnerstag, 14. Oktober 2021 09:55
Dear Customer Service, I have been in contact with Lightinthebox for months regarding damaged goods, and they have acknowledged my complaint. They are requesting that I send the items back to China and have assured me that the costs will be refunded. However, I have made it clear that I am unwilling to cover the costs, which amount to approximately €45.00. This issue is about obtaining a refund of around 62 € for me, and I have already spent a significant amount of time on this matter with no resolution in sight. The shipping costs are almost the same as the value of the goods, which seems unreasonable for Lightinthebox to expect. Despite my requests, I have not been provided with a contact person in management. I hope for your assistance in resolving this matter. Warm regards from Munich, Lola Stellmann
Reported by GetHuman-lolastel on Donnerstag, 21. Oktober 2021 15:17
I recently received the M10 tablet cover I ordered on 9th October [redacted], but it's too big for my tablet, which is disappointing. I'd like to exchange it for the correct size. I tried navigating the website for 2 hours based on the shipping email but couldn't figure it out. Could you please help me with the exchange process? Here are the details: Lenova M10 Tab HD Model TB-X306F Display: 10 inch Order No: [redacted]7 Order Date: 9/10/21 Received: 23/10/21 I appreciate your assistance in facilitating the exchange. Looking forward to your response. Thank you. - C. McDermott
Reported by GetHuman6735854 on Samstag, 23. Oktober 2021 07:48
Dear Customer Service, I have been in contact with Lightinthebox for several months regarding damaged goods. They have confirmed my complaint and requested that I return the items to China for a refund of the costs, which amounts to approximately €62. However, I have expressed that I cannot cover the €45 shipping costs upfront. I hope we can resolve this matter promptly. I have already spent a significant amount of time on this issue and do not know what else to do. The shipping expenses are as high as the value of the goods, which seems unreasonable for Lightinthebox. Despite my requests, I have not been provided with a contact person in management. I am hopeful for your assistance in resolving this situation. Thank you for your support. Warm regards from Munich, Lola Stellmann
Reported by GetHuman-lolastel on Dienstag, 26. Oktober 2021 15:26
I am seeking to return an item for credit on my PayPal Credit account following an email from Lightinthebox on Sunday, 11/7/21. I am encountering difficulty accessing the website to retrieve the "return form" as instructed; instead, I keep being redirected to the shopping section. In light of this issue, I have initiated a Dispute and Claim with PayPal due to the inability to obtain a return shipping label for the item, which needs to be sent to China (a process that may take around 30 days), with shipping costs being my responsibility. I have specified my reason for the return as detailed in the Lightinthebox email response - PP-D-[redacted]23 (Claim Not as described). I am unable to provide a photo of the item, an Asisi black wig, as it remains in its original packaging within the wig net, and the length does not match the image on the website. I intend to keep the PayPal dispute open until I receive the Return Form from Lightinthebox.
Reported by GetHuman6787891 on Montag, 8. November 2021 16:32
I have attempted to reach out to Light in the Box multiple times and tried the links they provided, but have had no luck. I am trying to address an item I purchased that does not appear on my order list, which is concerning. Despite a previous email claiming the issue was resolved, I have yet to receive the dress or any confirmation that the item was paid for and is being shipped. I need this resolved to my satisfaction as I remain in the dark about the status of my payment and the item I may not receive. The order number is [redacted][redacted]7, purchased for £26.39 on 26/11/21 with a credit card ending in [redacted]. The shipping address is 31b Porchester Street, Glasgow, G33 5BN. I am unsure of the transaction ID but can provide a screenshot as proof of payment.
Reported by GetHuman6858374 on Dienstag, 30. November 2021 18:40

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