I ordered a pet collar it arrived wrong size so sent it back did not order anything els...

GetHuman1814219's customer service issue with LL Bean from December 2018

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The issue in GetHuman1814219's own words
I ordered a pet collar it arrived wrong size so sent it back did not order anything else, customer service told me I would not have to pay for sending it back. However now I find I have to pay $*.** because item was under $**.**! *LL Bean should have told me this at time of order. So guess I will never order from this company again, not upfront with info
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LL Bean

Customer service issue
Reported by GetHuman1814219
Dec 22nd, 2018 - 7 mons ago
I have an issue with LL Bean too
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Seen by 2 customers so far
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Timeline
GetHuman1814219 started working on this issue
Dec 22nd, 2018 6:09pm