Good evening, **Tonight, I got harassed by two of your staff members tonight at around...

GetHuman-idsgs's customer service issue with LA Fitness from May 2019

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The issue in GetHuman-idsgs's own words
Good evening, **Tonight, I got harassed by two of your staff members tonight at around *:** pm. I got accosted buy Sarah and a few of her friends as I walked out of the gym. She was grouped with them near the smaller lockers provided at the front, I had to walk through them as they made comments at me. She has been telling her friends that I have been complaining that she is closing early and asking people to leave at **:**, which she did again tonight, I have a video recorded which is only showing audio of her telling members that the gym was closed at *:** pm and this was you last set. The gym is now closed. I stopped the recording which only is sound cause the camera was facing the bench. Then she walked over to me at **** pm and told me this is your last set, so I picked up my phone and recorded her. So she had a group of her friends about * all talking to her and getting very loud and upset saying he was recording you etc etc, she then raised her voice and stand I am going to call the police, and put a formal complaint against you, as her and her group of friend continued to talk and carry on, I continued to walk out not engaging her, then Cedric who is also an employee, started to **** at me, he say nasty stuff, like you just some old loser, who has nothing better to do but complain, you cant record her I am going to put a formal complaint against you, he followed me out of the gym and continued to yell at me, threaded me out side the gym he was going to make my life difficult or what ever his word choice was. I never engaged them in an angry or said anything nasty to them, never raised my voice or nothing, I just continued to walk to my car. I was with some the whole time and he is modified at them chasing us out of the gym yelling at us.**It got to this point with me recording her voice and then a video of her walking and talking to other people telling them it was their last set because the management team at this location does NOT seem to take any of this serious, so I have made sure I had proof of what she was doing.**This is really how LA Fitness deals with complaints ? Is this really appropriate ? **Why is a staff member engaging her friends at the gym and telling them La Fitness issues. Let alone yelling at me , when it was completely unprovoked. The local director Will and Joe have done nothing, and it happened april *th**Steven Schmuland
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LA Fitness

Customer service issue
Reported by GetHuman-idsgs
May 22nd, 2019 - a mon ago
I have an issue with LA Fitness too
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Seen by 5 customers so far
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May 22nd 6:10pm