To whom it may concern,*I am the main holder of the membership. There was me and anothe...

GetHuman-moszant's customer service issue with LA Fitness from January 2019

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The issue in GetHuman-moszant's own words
To whom it may concern,*I am the main holder of the membership. There was me and another person. Now my brother, who was the other person in my account, added another person and whoever helped them was able to acces my credit card and charged me $**!!! I wasn’t present in that transaction at all!!!*I barely even speak to this person he added! What surprised me is the manager that helped him charged my card without me being there!!!!! Why and how??????? Isn’t that illegal for the manager to do that? I called corporate office and Hilary was able to cancel it for me. I don’t think that fixing alone is enough and served any justice! That means if the manager was able to do that he can do it to other LA MEMBERS TOO. I want to know what you guys can do to compensate with this issue.*F******** is my fitness barcode. Now it’s awkward and created a tension between my brother and I because I canceled the account which it shouldn’t be a problem if I was notified by any of the managers before charging my credit card! **Sincerely *monalisza santos
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LA Fitness

Customer service issue
Reported by GetHuman-moszant
Jan 18th, 2019 - 6 mons ago
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Jan 18th 7:30pm