How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Koodo Mobile phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then you must choose an option 1-3.
Here is how our research team describes the way the Koodo Mobile phone system greets you: Enter or say your 10-digit number now. To activate your new Kudo phone, press 1. To move your number to Kudo, press 2. To learn more about us, press 3.
Below are some clips we've found from Koodo Mobile's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Welcome to Kudo Mobile.
Kudo Mobile. For English, press or say enter or say your ten digit mobile phone number now."
Excerpt from a call with Koodo Mobile
Thursday, March 28, 2024 12:08 PM
They may ask you to say or enter information
"To move your number to KUDO, two. To learn more about us, three.
Next, I'll need to know how you're billed.
Monthly bills, press or say one. For prepaid, press or say two."
Excerpt from a call with Koodo Mobile
Wednesday, April 3, 2024 3:11 PM
The first phone menu
"Welcome to mobile.
Next, I'll need to know how you're billed.
Monthly bills, press or say one.
For prepaid, press or say two."
Excerpt from a call with Koodo Mobile
Friday, March 22, 2024 4:29 PM
What are the hours and when should I call?
Koodo Mobile operates the call center for this 866-995-6636 phone number Mon-Fri 9am-9pm, Sat-Sun 9am-7pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 1,734 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Koodo Mobile phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Koodo Mobile staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Koodo Mobile is Sunday.The most busy day to call is Tuesday, which averages 191% more phone calls by comparison.Again, this is based on a sample of 1,734 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Koodo Mobile is Monday.
Why call this Koodo Mobile number?
Below is a sample of recent calls to Koodo Mobile, and their purpose. Are any of these similar to the reason you are trying to call?
Setting up payment arrangement: "I wanna make a payment arrangement with you guys."
- From a call lasting 34m 59s , Apr 12, 2024 9:35 PM
Payment schedule inquiry: "I want to schedule payment for the fifteenth, can I make three payments this month?"
- From a call lasting 4m 2s , Apr 7, 2024 5:41 PM
Lost phone, need SIM transfer: "My phone was stolen, I just wanna get the same number put back on it, before I can get into anything pretty much."
- From a call lasting 8m 8s , Mar 21, 2024 7:51 PM
Billing date inquiry: "My billing date changed from the ninth to the fifth, can you explain why?"
- From a call lasting 10m 17s , Mar 7, 2024 11:07 PM
Account balance inquiry: "I just want the balance of the account. If she is overdrawn and that you guys cut her off, I wanna know."
- From a call lasting 13m 35s , Feb 17, 2024 11:06 PM
Billing and number transfer issue: "I just want to maintain my number as permanent, but didn't receive instructions for conversion."
- From a call lasting 11m 44s , Feb 9, 2024 9:29 PM
Making payment: "Can you make a payment, please?"
- From a call lasting 25m 26s , Feb 9, 2024 7:46 PM
Phone issues with SIM: "I can't use my phone. It says I need a SIM card."
- From a call lasting 20m 55s , Feb 8, 2024 2:18 PM
Payment for final bill: "I am in the UK now and unable to pay my outstanding bill with a Canadian credit card."
- From a call lasting 4m 50s , Jan 29, 2024 5:03 PM
Payment confirmation and plan: "I'll be making a payment on Monday morning, and at the end of the month, I'll give you guys another eighty dollars."
- From a call lasting 12m 19s , Jan 13, 2024 5:53 PM
More Ways to Contact Koodo Mobile Customer Service
There are of course other ways to contact Koodo Mobile customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Koodo Mobile customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Koodo Mobile's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Koodo Mobile agent. This phone number is Koodo Mobile's best phone number because 9,882 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-995-6636 include Check Status of Application, Device Support, Lost or Broken Phone, Dispute a Charge, Change Plan and other customer service issues. Rather than trying to call Koodo Mobile first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Koodo Mobile has 1 phone number. It's not always clear what is the best way to talk to Koodo Mobile representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Koodo Mobile. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Koodo Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.