Kiwi.com Customer Service Issues

I mistakenly booked the wrong flight on Kiwi. While I was entering my information, the reservation changed flights without my knowledge. Now, I have flights for the wrong time. I would like to switch to a flight of the same price. I didn't have the opportunity to adjust the booking before Kiwi confirmed it within 10 seconds. I kindly request to change the flight without any additional fees. Thank you, Rob

J'ai rencontré des problèmes avec mes achats sur Kiwi où certains n'ont pas été validés, ce qui m'a obligé à repayer mes options à l'aéroport. Je souhaite alors obtenir un remboursement partiel. Malheureusement, je n'ai pas réussi à les contacter par téléphone ou par e-mail. J'envisage d'envoyer un e-mail à Que Choisir pour signaler le non-respect des conditions et des frais encourus par le site. Je me demande s'il peut s'agir d'une arnaque, visant juste à encaisser de l'argent. Comment puis-je faire ma réclamation rapidement?

I made a booking for a flight from Zurich to New Delhi on December 3, [redacted], through Kiwi.com. The flight included a self-transfer in Abu Dhabi with a 2-hour and 15-minute layover. Recent travel restrictions in the UAE now mandate self-transfer passengers to undergo an rt-PCR test at the airport, await the results, and complete a 7-day mandatory quarantine. Unfortunately, my ticket did not meet these requirements, leading to denial of boarding due to the new regulations prompted by the Omicron variant. I am seeking a refund for this disrupted trip.

Por favor, solicito ayuda nuevamente debido a un error en la compra de un boleto de ida y vuelta. En la vuelta, seleccioné una opción que me impedirá viajar a Estados Unidos, ya que no tengo visa. Mi condición de cáncer es avanzada y cometí este error sin darme cuenta. Les ruego que me asistan, ya que mi situación financiera no es buena y me costó mucho reunir el dinero para esto. Les pido ayuda para resolver esta situación, por favor.

I need to reschedule my upcoming flight that is currently set for Thursday at 8 am. It seems impossible to make the change on the Kiwi app or website within the 48-hour window before the flight. Here are my flight details and proof of my unsuccessful attempts to modify the booking. I followed the instructions provided by Kiwi to request changes without success. Any assistance with this matter would be greatly appreciated. Thank you. Best regards, Margaret R. +[redacted]1 Booking number: [redacted] [redacted] [redacted]

On January 19, [redacted], I booked a trip to Amman, Jordan, with the return scheduled for January 26, [redacted]. I received an email from you stating that my trip has been canceled, but no further details were provided. I have been unable to reach you as well; the call gets disconnected after two minutes when I enter the booking number. How is it possible to not receive any additional information about the trip? I would appreciate a prompt response. Booking Number: [redacted]

I need to update the mailing address for my future order deliveries. My order number is KE E1EE06 [redacted]. I have a six-month subscription for Lincoln B. and Turner B., who are in different age groups. Starting from the December shipment, I would like the remaining deliveries to be sent directly to their home at 26 W [redacted] Mohican Drive, Wheaton, Illinois, [redacted], instead of my address in Lisle, Illinois. Thank you, Ann B.

Добрый день, Компания Kiwi.com. Прошу вас помочь решить проблему. Мы приобрели билет на рейс Новосибирск - Москва, Москва - Вена - Подгорица на 25.10.[redacted] на имя С.В. Мезенцев. К сожалению, по неизвестным причинам Мезенцева не пустили на борт. Австрийская авиакомпания вернула деньги за билет, но Мезенцев их не получил. Возможно, они задержались у вас? Пожалуйста, разберитесь с этим вопросом. Заранее благодарен. Сумма составляет [redacted] евро с копейками.

Dear Kiwi company, We booked a ticket (Booking Number: [redacted] [redacted] [redacted]) from SKG to MAN to PRG on November 28, [redacted], with Ryanair and Jet2. Unfortunately, we were unable to board because we did not have the required U.K. passport, a condition that was not communicated to us when we made the booking. This information was only disclosed to us upon receiving the tickets. As a result, we missed a crucial business appointment in Prague on Monday at the Van Center. We kindly request a refund for the ticket, or alternatively, a replacement flight to Prague or Bratislava. We trust that you will consider our situation given the reputable history and professionalism of your company. Sincerely, Piperidis Petros - Ioannis Mpoutzas

Gentile assistenza, Ho ricevuto una vostra email riguardante una modifica al mio volo. Inizialmente dovevo partire da Mosca con scalo a Napoli e poi da Napoli a Catania. Tuttavia, la vostra comunicazione indica un cambio di scalo, ora il mio volo partirà da Mosca con scalo a Roma. Vorrei capire se verrà automaticamente organizzato un volo da Roma a Catania oppure se sarà effettuato un rimborso per il tratto Napoli-Catania. Vi prego di fornirmi chiarimenti al più presto in quanto sono incerta su come procedere. Il numero di prenotazione è: [redacted]14 a nome di S.D. e M.S. Vi ringrazio anticipatamente e attendo un vostro tempestivo riscontro. Cordiali saluti.

I am currently in the process of booking a trip for myself and my daughter. After the payment was processed, I received an email requesting an additional $66, stating that the price had increased during the booking process. However, I have since noticed that the prices have actually dropped to $43. I have been attempting to contact Kiwi over the phone without success in speaking to a live person. I am considering leaving a public review regarding my disappointment with this process, but I wanted to reach out via email first. I would appreciate a prompt callback at [redacted] (USA). Thank you in advance!

Good morning. Three months ago, I joined a waiting list to speak with one of your operators. Despite sending over 5 emails and trying to contact you through the app, I have not been able to reach you. If this issue is not resolved, I will file a complaint for potential scam activities, and my lawyer is informed about the situation. Seven months back, I had two tickets booked to Miami. Due to testing positive for COVID, I had to cancel the tickets. I contacted Iberia to cancel them, which they did, but for the refund, I now require an email from your end confirming my purchase on your website. Since that time, I have not placed any new orders and have not received any responses from your team.

I need to change my flight to Norway to allow for more time between connections due to new testing regulations. The details for the current flight are as follows: Hermann Lödding 11.03.[redacted] Flight EW7198 I've been experiencing issues with your website when attempting to make the changes myself. I would like to switch to Norwegian Airlines flight DY1127 departing from Hamburg at 14:55 and then continuing on to Oslo with flight DY764 at 17:50. I kindly request a prompt response. Thank you. Best regards, Hermann Lödding

Dear Sir/Madam, I am writing to address an issue I encountered with Kiwi.com. On 20/07/[redacted], I received an email confirming a refund for the cancellation of my flight from Mexico City to Managua in December [redacted]. Despite this, my bank informed me that no refund transaction had been initiated by Kiwi.com. My booking was under ID [redacted]73, with an expected refund amount of MX$ 7,[redacted].65 to be processed to my French bank account at Société Générale. I have been unsuccessful in reaching Kiwi.com for clarification. Your assistance in this matter would be greatly appreciated. Thank you for your attention to this matter. Kind regards, Gilbert Mingam

I made a booking from Johannesburg to Harare on December 14th. Unfortunately, my flight got canceled, and I haven't received a refund yet. I have been communicating with a representative from Fastjet, and according to their system, Kiwi.com needs to make a payment so I can be rebooked on another flight. My reference number is [redacted]84, and the ticket is under the name of Bongani Machina. Kindly assist me promptly as I need to travel on the 14th of December.

Dear Sir, I purchased a ticket on November 27, [redacted], with booking number [redacted] [redacted] [redacted] for a flight scheduled on December 5, [redacted]. The route was from Dhaka to Busan via Bangkok and Seoul. However, upon arrival at the airport, I was informed by a Bangladesh Biman service representative that the ticket did not display on the server for the Bangkok to Seoul leg of the journey, preventing me from traveling. I kindly request further investigation into this matter and appreciate any assistance provided. Sincerely, Md Sadek Ali

In December [redacted], I made a booking for a flight from Munich to Bangkok in April [redacted]. My booking number is [redacted]4. Unfortunately, due to Covid, the flight was cancelled. I have received a refund of [redacted] Euros for the first leg of the trip (Munich to Milan) but I am still waiting for the refund of [redacted].91 Euros for the connecting flight. Could you please refund the remaining amount promptly? Otherwise, I will have to seek legal assistance. Best regards, Karin G.

Hello, my partner and I missed our connection from Lisbon to Luxembourg (FR1791). We were flying in on flight TP1147 from Fuerteventura to Lisbon. With a delay of 1h05, it was impossible: terminal change with a lot of people, health check... so we had to book two new tickets Lisbon to Luxembourg (LG3760) at 85€ each + a hotel near the airport at 98€ per night + two meals at 30€ each. I am requesting a refund of [redacted]€ as compensation because it was impossible to catch the next flight considering the current situation. Thank you, Marion L. Ref [redacted] [redacted] [redacted]

I submitted a refund request on 11-10-[redacted] for booking number [redacted] [redacted] [redacted]. It has been over a year, and I am still waiting for the refund. Dear Ron van den Bosch, We apologize for the delay in processing your refund request. We are actively working with the carrier(s) to expedite the process, but due to the high volume of requests, there is a delay. Rest assured, we are committed to resolving this as quickly as possible. We will keep you updated on any developments. Thank you for your patience during this time. You can monitor the status of your refund request in the Manage My Booking section. Your Kiwi.com team

Good evening, I purchased a ticket from Bucaramanga to Montreal, went through the whole process, and was waiting for confirmation when I received information that the airline had adjusted the ticket cost. I was given the option to make the reservation again, but when I tried to pay, it deducted the total amount of the new ticket without any discount. When I first booked, the previous ticket amount was already debited from my account. I need to return to my country, so I hope for a solution. Thank you.