Kay Jewelers Customer Service

Contact Kay Jewelers & solve common issues

Use Kay Jewelers's Phone Number

Kay Jewelers's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Kay Jewelers. Below you will also find the phone and non-phone-based contact information we've gathered.

Kay Jewelers: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Kay Jewelers.
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Click below to show 3 more questions, answers, and complete guides to common Kay Jewelers customer support problems.

Contacting Kay Jewelers customer support

Below you can compare and contrast the 3 ways to contact Kay Jewelers by looking at which ones are the fastest and which ones other customers recommend the most for solving Kay Jewelers customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Kay Jewelers across the following channels: Phone, Web, Chat.

Phone number / contactWaitVotes
800-527-8029
Customer Service
13 mins395
Online Help at kay.com
Customer Service
< 2 hrs100
Live Chat at kay.com
Customer Service
2 mins144

Recent reasons customers contacted Kay Jewelers:

I returned a pair of earrings yesterday and do not have the money back in my account yet
The mgr at Macomb mall in Michigan is rude and I want to talk to someone.
I took my necklace to get fixed, went to the store to pick it up. Then get told that it...
Want Kay's to fix my ring in a more timely manner and communicate with me via phone as...
Mothers ring sent for repair over a month ago,emails not getting to my phone,dont under...
Need help with online purchases
I ordered a pair of earrings and chain on cyber Monday oh wait Tuesday and didn't right...
I ordered a pair of diamond hoop earrings and a diamond necklace. The earrings cannot b...
I was checking to see if I have another order?
We want to know if our Jewelry was insured
This is regarding my December payment and making my payment
My money got sent back to me for my purchase I made almost a week ago. Why ??

Help me with my issue

Does GetHuman work with Kay Jewelers?

GetHuman does not work with Kay Jewelers's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Kay Jewelers at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Kay Jewelers's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Kay Jewelers at a Glance

Kay Jewelers has 1 chat option
Kay Jewelers has no customer email
Kay Jewelers has 1 help forum
Kay Jewelers has no twitter handle
Kay Jewelers has no facebook page
Contact information overview

Answered on this page:

Does Kay Jewelers offer financing options?
What payment methods does Kay Jewelers accept?
Solutions to common issues

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