KFC Customer Service Issues

Archive 31

The following are issues that customers reported to GetHuman about KFC customer service, archive #31. It includes a selection of 20 issue(s) reported July 8, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My mother, who is 91 years old and has difficulty chewing, adores KFC. I have been using the two can dine for $6.99 offer, which has been wonderful. However, during my last visit, I noticed they were charging me over $1 extra to swap thighs for breasts, making it less than $11 each time. I was happy with the service until today, my 5th visit, when they refused to make the substitution. Despite explaining my previous experiences and upcharges, the manager declined to assist me. I reluctantly paid the extra amount to fulfill my mom's craving. I requested their corporate phone number, but they refused to provide it, claiming they didn't have it. It was disappointing to encounter such disrespect, especially since KFC is our family's go-to restaurant. I turned 59 yesterday, and this is the first time I've been treated this way as a loyal customer. Darrell Doerschuk
Reported by GetHuman4992389 on mercoledì 8 luglio 2020 16:52
I am very disappointed with the management at the KFC in Stratford, CT. I placed an order online at 1:50, expecting it to be ready by 1:58, but when my employee went to pick it up, it was not there despite showing the order confirmation. The manager, a female, was unhelpful, rude, and started screaming at my employee, refusing to acknowledge the mistake. When we asked for assistance or a contact number to address the issue, she was uncooperative. This level of customer service is unacceptable, and as a result, we will be taking our business to Popeyes instead. We were very disappointed by the treatment we received at this KFC location.
Reported by GetHuman5048319 on giovedì 9 luglio 2020 19:07
A couple of days ago, I had issues with a light replacement order being completely wrong. I contacted customer service, and they credited me for my next purchase, which I appreciated. Last night, on July 16th around 9:45 pm, I called to place an order. The person I spoke to on the phone was quite slow and kept repeating my order multiple times. I reminded him of my previous conversation with customer service regarding my credit from the night before. Starting the order at 9:45, it took us until 9:59 to finish due to the slow pace. Concerned about the restaurant closing at 10, I asked him to speed up. Unfortunately, when he tried to process the order at 9:55, it was already past closing time. I now need to speak with someone who can confirm my credit and possibly place my order before 10, so I can enjoy some fresh food.
Reported by GetHuman4633722 on sabato 18 luglio 2020 00:15
On July 15, [redacted], around 4:14 PM, I visited KFC to request a replacement for an 8-piece Original Recipe. A Manager named Christine Yeled rudely told me to leave the store, claiming it was hers. Despite explaining it was not her store, she continued to yell at me. I waited for at least 25 minutes with my walking cane while she even called [redacted] on the associates. As an elderly lady, I faced immense disrespect and hostility. I questioned Christine's decision to interrupt my order preparation, but received no satisfactory answer. As a retired nurse of 62 years, I value respect and understanding of diversity. This incident occurred at the Prescott, AZ location on Miller Valley RD. I will not be returning to KFC after this disappointing experience. My name is Brenda.
Reported by GetHuman-mobilenu on domenica 19 luglio 2020 00:31
I went to the store on Memorial Drive in Stone Mountain, Georgia on 7/18/20. In the drive-thru, I waited for at least 15 minutes. I ordered 10 pieces for $12.99 with a coupon and added 4 biscuits, but I wasn't asked if I preferred original or extra crispy. I didn't receive a receipt or napkins, and the staff didn't inquire about them. After bringing the food home, I found there were only 8 pieces of chicken, and the biscuits were hard. One of the thighs was very dry. The total cost was approximately $17.76, and it was around 5pm. I would like an explanation for the missing items and the poor quality of the food.
Reported by GetHuman5085053 on lunedì 20 luglio 2020 22:15
I recently visited your drive-thru in Samson Park off of Highway [redacted] and encountered an unpleasant experience. Upon requesting mashed potatoes with shredded cheese, an employee, identified as a Mexican lady, used foul language and displayed unprofessional behavior. Instead of serving me the food, she insulted me and even threatened physical violence. The incident occurred as the establishment was closing early, which was unusual as they typically operate later hours. It seemed like they were still serving food but not properly managing transactions. The lack of customer service and hostile attitude of the employee towards me was unacceptable. I intend to report this behavior to the authorities as such conduct should not be tolerated in any professional setting.
Reported by GetHuman5103602 on lunedì 27 luglio 2020 02:55
Today, on July 28, [redacted] at 1:16 PM, my family and I visited KFC in Pennsville, NJ. We ordered the K1 meal, the new 4-piece tender meal with a nacho cheese cup, and a $1 chicken quesadilla. Despite clearly requesting 2 thighs, we were given 2 drums initially. The 4-piece tender meal only had 3 pieces, and the cheese was not melted. We asked for Pepsi but were given Sprite instead. The food seemed old, lacking skin, and the fries were dark. The cheese was also hardened. When I asked for the receipt, I was told it wasn't available. After consuming the first thigh, I started vomiting and feeling nauseous. I am unsure if I need to seek medical attention. It's disappointing because we used to enjoy dining at KFC.
Reported by GetHuman5109425 on martedì 28 luglio 2020 17:35
I visited the drive-thru at the Pendleton Pike location and placed an order for a 13-piece meal totaling $33.78. I noticed that the manager seemed dismissive and the cashier, Brasean, was involved in a suspicious interaction with him. Unfortunately, when I got home, part of my order was missing - no green beans, fries, or biscuits. I tried calling the restaurant multiple times, but no one answered. I feel like I was purposely short-changed, and this behavior is concerning. I believe there might be a larger issue with staff stealing from customers. It's disappointing that in a time when every dollar matters, such dishonesty exists. I hope to receive a refund as I needed the food to feed my grandkids. The lack of integrity displayed by these employees is disheartening.
Reported by GetHuman5118513 on venerdì 31 luglio 2020 14:45
I recently tried to get a refund of $38 on my card, but the call abruptly ended at 10 PM. I expect my money to be returned promptly. The store accepted my order at 9:55 PM, promised delivery after 10 PM, but a store employee called me directly. I was instructed to call 1-[redacted] to receive my refund. Unfortunately, the person handling my call disconnected twice. This experience feels like a form of fraud or robbery. I demand to be treated with respect as a customer. If my order cannot be fulfilled, the refund should be returned immediately without me having to plead for it.
Reported by GetHuman5161870 on venerdì 14 agosto 2020 02:22
I’m a 58-year-old lifelong fan of KFC, but my recent experiences at your restaurants have been disappointing. Over the past few years, I've encountered repeated issues such as receiving the wrong order, facing long wait times, and experiencing a decline in food quality. These problems have led me to believe that there might be significant issues with the workforce, from management down to the employees. Unfortunately, with these issues persisting, I have lost faith in the brand and won't be visiting any KFC locations in the future. I plan to start making my fried chicken at home instead. Based on my recent experiences, I have to rate my satisfaction as a 0.
Reported by GetHuman5197455 on martedì 25 agosto 2020 15:58
I am writing regarding a recent visit to your drive-in window in Oxon Hill, Maryland on Saint Barnabas Road. I approached the window to place two separate orders, one to be paid with a credit card for a senior, and the other with cash. I was informed I could not make two transactions, one with a credit card and one with cash, which I found confusing as I was trying to accommodate a senior who wanted to pay with a credit card. Despite suggesting splitting the payment between cash and card, I was told it couldn't be done. I ended up having to go through the line twice to pay for each order separately, which I found inconvenient and unnecessary given the circumstances. If this is your policy, I strongly suggest making it clear to customers. As a teacher, I believe such service is unprofessional and unjust, particularly when serving seniors. I hope for clarification on this matter and look forward to your response. Thank you. - Yvónne W.
Reported by GetHuman-iseeyw on martedì 1 settembre 2020 00:25
I placed an order over the phone for 5:00 pickup. However, upon arrival, the staff had no record of it. Despite my previous conversation with a woman during the order placement, my husband was turned away. When I visited KFC later, I was informed about a staffing shortage. The employees seemed indifferent to my situation and made no effort to rectify the mistake or offer compensation. I felt disregarded and disrespected by their attitude. I believe KFC should provide us with a complimentary full meal to make up for the inconvenience. This experience has deterred me from ordering in advance in the future. A coupon for a free meal covered by KFC would be appreciated to acknowledge the poor treatment received. Thank you, Yvonne
Reported by GetHuman-ylevely on giovedì 3 settembre 2020 22:58
I placed an online order last night for pickup at the Barnet Shoals location in Athens, GA, totaling $21.60. The confirmation number is [redacted]73. Upon arrival and waiting in the drive-thru with multiple cars ahead and behind, my order was never taken after waiting for over half an hour. When I drove around to the window, the building was empty and locked up. I am requesting a refund for the undelivered online order and would appreciate some form of compensation for the wasted time. I have consistently had poor experiences at this location over the past 2 years and will not be returning. I expect my refund to be credited back to my card. If the company wants to retain my loyalty, I would also like a free family meal voucher for another location. Thank you, Tracy T.
Reported by GetHuman5237161 on domenica 6 settembre 2020 17:29
On September 2nd, [redacted], I placed an order and made the payment via Paytm. The amount was deducted from my account, but the order was not processed. When I contacted the store, they informed me that there was no order under my name or number. Despite explaining that I had placed an order, they advised me to reorder and mentioned a refund for the initial payment. However, to date, no refund has been issued. I have reached out to customer care through two emails but have not received any response yet. My contact number is [redacted].
Reported by GetHuman5245374 on mercoledì 9 settembre 2020 10:48
I have encountered multiple issues with the KFC on Alta Valley Drive in Sacramento, CA since the onset of the pandemic. The level of service at this KFC has significantly declined. Every single one of my orders has been incorrect, with missing items. When I notified them of the errors, I was promised the missing items on a future visit. On my most recent visit, my entire order was wrong, amounting to over $80. When I called to address the error, I was initially assured I could get a replacement, but upon attempting to do so, I was informed that the manager refused due to the large order size. The employee I spoke with was exceptionally impolite. While I usually avoid escalating concerns beyond the store level, I felt it necessary to highlight the current lack of customer care and evident rudeness of the employees at this branch. Judy H. KFC Location: [redacted] Alta Valley Drive, Sacramento, CA - Phone: [redacted]
Reported by GetHuman-mikiesr on martedì 15 settembre 2020 17:54
I want to share my recent experience at KFC on West Evans Street in Florence, SC. Around 7:00pm, I used their drive-thru and unfortunately, received the wrong order for the second time in two weeks. Both times, I received less food than I paid for. When I tried to contact the store to address the issue, the phone was picked up and hung up on multiple times. This led me to call the other nearby stores, where I received prompt and professional service. This situation feels like more than a coincidence and raises concerns about the store's management practices.
Reported by GetHuman5284251 on lunedì 21 settembre 2020 04:13
During my visit to the Ashfield store last Thursday, I encountered troubling behavior from the manager, Jo Kerfoot. On multiple occasions, I have witnessed her bullying the staff. Jo typically works on Tuesdays and Thursdays. During my recent visit, one of the employees was explaining the differences in buckets to me. When the employee briefly stepped away, Jo made derogatory remarks to her, using offensive language and insults. Another incident involved a different staff member visibly upset and confiding in me about the ongoing mistreatment she has endured for two years. I addressed my concerns with Jo directly, but she dismissively smiled and evaded accountability. Despite lodging complaints, no action has been taken to address this behavior. Jo Kerfoot's mistreatment of staff, disparaging comments, and unprofessional conduct towards customers are unacceptable. The store atmosphere significantly improves in her absence, highlighting the detrimental impact of her management style.
Reported by GetHuman-mandygog on lunedì 21 settembre 2020 19:37
Hello, I am Brandon Hanson, the owner of DPG Hood Pros, based in Central Florida. I am reaching out to discuss the possibility of providing hood cleaning and sanitation services for your restaurants. Our company offers thorough hood cleaning services and specializes in COVID-19 disinfection using a firefighter-invented chemical approved by the EPA. This unique product eliminates COVID-19 within 10 minutes upon contact, leaving no residue behind. It is safe for food-grade applications and can be sprayed on seafood brought into restaurants nationwide. I would be grateful for the chance to offer our services to your establishments. You can reach me at [redacted] or [redacted]. Thank you for considering us.
Reported by GetHuman-bshanson on lunedì 28 settembre 2020 17:29
Hello, I previously sent an email but decided to reach out here. On 10/16/20 at 2:20 p.m., I visited the KFC drive-through at [redacted] Boston Rd in Billerica, MA, as it's the closest location to me in Tewksbury. My ticket number is [redacted]. I usually order the $30 fill-up meal without any issues. However, during my last visit, I ordered 12 tenders but received only chicken on the bone, a large coleslaw, large gravy for biscuits, a side of coleslaw, and popcorn chicken, totaling $40.10. Upon returning home, I discovered the missing 12 tenders. As I live a bit further away, I didn't return to the store to avoid cold food. It's now October 18, and I haven't received a response yet. I'm a frequent customer and rarely complain. I'm looking for a prompt resolution, either a refund or a replacement meal. I hope to hear back soon. Thank you. - Erica
Reported by GetHuman5379072 on domenica 18 ottobre 2020 14:45
Dear KFC Community, I am Ms. Martin, a school social worker at Cudahy School District. Each year, we welcome a new class of eager and bright students, striving to provide exciting learning opportunities and engaging events. This year, our focus is on celebrating our hardworking teachers who face challenges teaching both in-person and virtual classes while adapting to new technologies. We are seeking donations to show our appreciation through gift bags containing various items or monetary contributions for gift certificates. Your support will not only be a gift of appreciation but also a source of positivity for our staff, students, and families. Please contact me at [redacted] or [redacted] if you wish to contribute or have any questions. Thank you for considering supporting us at Cudahy School District. Best regards, Ms. Martin, SSW Cudahy School District
Reported by GetHuman5404001 on lunedì 26 ottobre 2020 14:57

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