KFC CARES LESS ABOUT ME! The News is saying save the Restaurants you love. Well KFC CARES LESS ABOUT CUSTOMERS, proved as MGR at Portage St, KFC NORTH CANTON. REFUSED TO LET ME PAY THE USUAL UPCHARGE TO CUSTOMIZE MY ORDER. THEN REFUSED TO GIVE ME THE CORPORATE PHONE NUMBER. THE EMPLOYEE WAS RUDE, but only because she was following the “ I CARE LESS” attitude of the Manager. Customer service , is DEAD AT THE LOCAL STORE & at the Corporate level.
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In the past I have paid Just over $*. Per piece of dark meat to upgrade to a breast. ... My Mom is ** and has a hard time chewing but LOVES KFC*I have been using your two can dine for $*.** *They ENCOURAGED me TO keep the coupon so I have been back * times since the middle of June. Today was my *th visit. They have been up charging me a little over $* to exchange thighs for *******.SO IT WAS LESS than $** each time. I thought that was great for you & me. I have been bragging about you to friends & at least two went to KFC DIFFERENT LOCATIONS IN Canton. Today I was told they COULD NOT CHANGE ANYTHING. I EXPLAINED I HAD BEEN COMING IN THE EVENING & how helpful KFC HAD BEEN. The MGR SAID SHE COULD NOT HELP ME. MY MOM HAD HER HEART SET ON KFC SO although it cost almost $* more. I Just paid the extra & got it. I asked for your corporate phone number. They refused to give it to me. I insisted on the Mgr giving me the corporate ph & was told “ WE DON’T HAVE IT”. Please note there was * person behind me in drive thru & THE LOBBY IS CLOSED. I Turned ** yesterday & have NEVER BEEN treated w such disrespect *It is amazing that I want to save KFC AS MY FAMILY Restaurant & for this one to treat a loyal Customer this way is very sad. *Darrell Doerschuk****-***-****
They have been doing it in the evening. But the day manager refused. I explained that. The MGR didn’t care.
No idea now. Just wanted them to treat me with respect. However because I’m handicapped & my Mother Elderly. We are apparently not the kind of customers KFC CARES ABOUT.
I have been taking My ** yr old mother there thru the Covid ordeal. * x using a coupon & paying the up charge in the last *weeks. We love KFC. THEY SIMPLY DO NOT CARE WHAT THE CUSTOMER WANTS. I WAS N O T ASKING FOR A FREEBEE. I HAVE BEEN OAYING THE UPCHARGE. NO PROBLEM. .
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