How can I change my info for payment and not get error code. I know it is correct. And...

GetHuman-marrie_'s customer service issue with JCP.com from March 2019

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The issue in GetHuman-marrie_'s own words
How can I change my info for payment and not get error code. I know it is correct. And why can you not get help with issues like this?
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JCP.com

Customer service issue
Reported by GetHuman-marrie_
Mar 12th, 2019 - 7 mons ago
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Timeline
GetHuman-marrie_ started working on this issue
Mar 12th 3:14pm