Before contacting them, items GetHuman2356218 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman2356218's own words
I have been a JCP customer for many years and I miss one payment and you charge me excessive late fees . Now my minimum payment is more than I can pay , is there anyway you could waive the late fees so I can make the minimum payment on time and get my account back on track ?
GetHuman2356218 did not yet indicate what JCP.com should do to make this right.
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