JBL Free wireless earbuds cut in and out

GetHuman-ejibarra's customer service issue with JBL from August 2018

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The issue in GetHuman-ejibarra's own words
My JBL free wireless earbud replacements came in a few weeks ago. I just came back from work travel and tried for the first time and the left side earbud cuts in and out even worse than the pair that was replaced. I would like to return them and get a refund if possible.**Name: Erl Ibarra*Phone: ***-***-****
Since the replacement pair is just as bad as the first pair I would like a refund
I have bought JBL everest *** and clip * and haven’t had issues with those.
I have tried all recommended solutions and nothing works
I have an issue with JBL too
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JBL free wireless earbuds
Customer service issue
Reported by GetHuman-ejibarra
Aug 13th, 2018 - a yr ago
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GetHuman-ejibarra started working on this issue
Aug 13th, 2018 8:34pm
GetHuman-ejibarra indicated the issue is not fixed yet.
Aug 13th, 2018 9:45pm
GetHuman-ejibarra confirmed the issue is fixed. Hooray!
Aug 17th, 2018 1:48pm