J. Crew refuses to cancel an order I placed on December the *th. They will not respond...

GetHuman1711040's customer service issue with J. Crew from December 2018

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The issue in GetHuman1711040's own words
J. Crew refuses to cancel an order I placed on December the *th. They will not respond to my emails. I am planning to refuse the package at this point. The **% discount was not applied to certain items on the order and would have never purchased the items in the first place without the **% discount! I have misplaced my cell phone and the battery is dead, so I cannot call. I have not seen the chat online, although it stated they are there every day, from *am to **:**pm ET. The order * is: ********** I have e-mailed their contact address repeatedly for days and received to response. I have also frozen the credit card I used to place the order. I am steaming at this point! I have been emailing from *****@***.com.
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J. Crew

Customer service issue
Reported by GetHuman1711040
Dec 7th, 2018 - 10 mons ago
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GetHuman1711040 started working on this issue
Dec 7th, 2018 5:06pm