I have just requested for tax transcripts via the automated phone system.*There was no...

GetHuman-hmcchege's customer service issue with IRS from September 2018

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Before contacting them, items GetHuman-hmcchege may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
Top Tip from another customer
If you need prior year transcripts you can get them online. The IRS will NOT email you transcripts and can only send them by mail or fax. If you want to get them faxed to you, you must be in front of the fax. You can call customer support at the IRS using 800-829-1040. Once you call press 1 for English then wait for the recording to end. Press 2 then 1 then 3 then 2. The recording will then ask for your social security number you can just press 0# it will ask again then press 0# and finally press 2 once it asks you a question. You will be told your wait time and a representative will pick up to help you.
The issue in GetHuman-hmcchege's own words
I have just requested for tax transcripts via the automated phone system.*There was no option for change of address. I recently relocated to CA. from SD. *Question is, how do I get my transcripts to be sent to me in CA.*It's also a safety issue* I don't want my tax information to fall into the wrong hands.
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IRS

Customer service issue
Reported by GetHuman-hmcchege
Sep 27th, 2018 - a yr ago
I have an issue with IRS too
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Seen by 8 customers so far
Similar issue to 13000 others
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Timeline
GetHuman-hmcchege started working on this issue
Sep 27th, 2018 7:45pm