There was no real ac, need a refund

GetHuman3520710's सितंबर २०१९ से HomeAway.com ग्राहक सेवा जारी

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The issue in GetHuman3520710's own words
Rent an air conditioned house ... We booked a stay at property ID ******vd. Reservation ID HA-VRD*VS. *When I did the search of properties, I used the filter for AC, it did say it had AC. The place looked wonderful, so I booked it for our anniversary trip. Later after reading a lot of reviews, I saw one that said the place was not air conditioned. I contacted the owner, and found out it had a portable ac for the bedroom, it was too late to cancel, so we were hoping maybe the house really didn’t need ac. When we got there, it was ** degrees inside the house at **:**pm. We went to turn the ac on and saw that there was no way to close up the bedroom to contain the cold air. There was an ** x * foot opening back to the rest of the hot house. It took hours before it was cool enough to sleep. This went on every night for * days. We called the owner, but she really had no answers for us. After day *, I took a sheet and covered the ** x* opening. We left the ac running in the bed room, and it was at least somewhat cooler, so we could sleep. As I said, the house was beautiful, right on the ocean. But because there was no ac, we really didn’t get to enjoy it. We spent all day away doing things, because the house was so hot.**Conclusion and what I want done.***. We booked, thinking the entire house was air conditioned, had I know it wasn’t, we would not have booked.***. We spent extra money on this place because of the view, and how nice it was. But because it was so hot, we didn’t get to enjoy it much. Again, I would not have booked had I known it didn’t have ac through out the entire house.***. I would like a partial refund, because of the un-true listing. I think a minimum of $** a night would be fair. We stayed * nights. A full refund will keep this out of social media.***. The owner needs to remove the AC as part of the amenities, or explain its only a portable unit, and the house is really not air conditioned.**Larry Moore****-***-****
The listing was mid leading
We need a refund, due to Misrepresentation
How GetHuman3520710 fixed the problem

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HomeAway.com

Home away rental
ग्राहक सेवा मुद्दा
Reported by GetHuman3520710
सित. २, २०१९ - २ वर्ष पहले
Not resolved
अब तक 28 ग्राहकों द्वारा देखा गया
इसी तरह के मुद्दे 1960 अन्य के लिए
0 इसके बाद ग्राहक
Items needed
खाते पर नाम
बिल भेजने का पता
खाते पर ईमेल पता

Timeline

GetHuman3520710 ने इस मुद्दे पर काम करना शुरू कर दिया
सित. २, २०१९ १:३४दोपहर
GetHuman3520710 ने संकेत दिया कि मुद्दा अभी तय नहीं है।
सित. २, २०१९ ६:०४शाम
GetHuman3520710 ने संकेत दिया कि मुद्दा अभी तय नहीं है।
सित. ३, २०१९ ६:१४सुबह
GetHuman3520710 ने संकेत दिया कि मुद्दा अभी तय नहीं है।
सित. ३, २०१९ २:२४दोपहर
GetHuman3520710 ने संकेत दिया कि मुद्दा अभी तय नहीं है।
सित. ३, २०१९ २:२७दोपहर
GetHuman3520710 ने संकेत दिया कि मुद्दा अभी तय नहीं है।
सित. ३, २०१९ २:२९दोपहर
GetHuman3520710 ने संकेत दिया कि मुद्दा अभी तय नहीं है।
सित. ३, २०१९ २:३०दोपहर
GetHuman3520710 ने संकेत दिया कि मुद्दा अभी तय नहीं है।
सित. ३, २०१९ २:३१दोपहर
GetHuman3520710 ने संकेत दिया कि मुद्दा अभी तय नहीं है।
सित. ३, २०१९ २:३५दोपहर
GetHuman3520710 ने संकेत दिया कि मुद्दा अभी तय नहीं है।
सित. ३, २०१९ ३:३३दोपहर
GetHuman3520710 ने संकेत दिया कि मुद्दा अभी तय नहीं है।
सित. ३, २०१९ ३:३४दोपहर
GetHuman3520710 ने संकेत दिया कि मुद्दा अभी तय नहीं है।
सित. ३, २०१९ ३:३४दोपहर
GetHuman3520710 ने संकेत दिया कि मुद्दा अभी तय नहीं है।
सित. ४, २०१९ १२:१७रात
GetHuman3520710 ने संकेत दिया कि मुद्दा अभी तय नहीं है।
सित. ४, २०१९ ८:५६रात
GetHuman3520710 ने संकेत दिया कि मुद्दा अभी तय नहीं है।
सित. ५, २०१९ २:४७दोपहर
GetHuman3520710 ने संकेत दिया कि मुद्दा अभी तय नहीं है।
सित. ५, २०१९ ६:२५शाम
GetHuman3520710 ने संकेत दिया कि मुद्दा अभी तय नहीं है।
सित. ७, २०१९ ५:५३शाम
GetHuman3520710 ने संकेत दिया कि मुद्दा अभी तय नहीं है।
सित. ८, २०१९ १२:५०रात