Good morning,**earlier this week we contacted you regarding our complaint. Complaint No...
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Good morning,**earlier this week we contacted you regarding our complaint. Complaint No. ********. This is Rackmontage s.r.o. from the Czech Republic, e: mail: *****@***.com.**We booked the property, paid, and the day before the arrival the booking was canceled by the property owner and the money was returned to us. Everything took place about a month ago and so far we have not received any money.**We have been addressing this for several days, and we have been told that this is some kind of unfair practice, as we were asked by email to send us information about our bank account where we should have received the money back.**This is a very unpleasant situation as it is EUR ** ***. We haven't received any relevant information from you by phone or email until now. So I don't know if anyone's dealing with this case, we don't know anything.**We hope that this way we will finally be able to reach someone who will be able to start dealing with this matter with us, as we are already strongly considering that we will be forced to refer the matter to our Legal Department.**We prefer communication via e-mail, because we want to have documents in the future.**Thank you in advance for your reply.***Kind regards**Krist*na Tobolkov*, DiS.**Rack Montage, s.r.o.****eleves ***Ho**n*ves**** ** CZ*Mobile **** *** *** *********@***.com * www.rackmontage.com
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