Res.ID ********Complain about their management company*Holidaycottages*We tried to canc...
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Res.ID ********Complain about their management company*Holidaycottages*We tried to cancel it *months and *days before the departure. They asked the reason &our travel insurance detail. They said that what we’d paid by that date was non refundable so we need to sort it out with our insurance company. But the amount we’d paid was more than £***. When it is advertised clearly “ Free cancellation before two months”, WHY? They insisted that the amount we paid was the deposit ( it doesn’t say on the website) *I’ve never knew any company who charges £*** for the cancellation more than two months in advance.*We did chat with Home-away. She said that she had no right to stand between us and the manager, but suggested to ring Homeaway customer service. But it was already Sunday evening and the time was running out so my husband changed his business trip and we went to this cottage in the end. *Although we have no complains about the owner and the cottage itself, we think Holidaycottage is very dodgy. You shouldn’t use this company.**Another points-*.they charge about £**** per week. If you stay only * nights, they charge £****. How many ever nights you stay, they charge whole week. Which means that If somebody else takes the rest of the week, they get double income. And you wouldn’t find it until you actually change the number of stay.**. Howaway charges commission at the begging of the booking which is non refundable, isn’t it? Holiday cottage doesn’t show this commission once we are directed to their site as if all we paid is less.
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