Hi!*My name is Paige Owens and I am currently staying in Casa Del Sol- C. Attached are...

GetHuman2890753's मई २०१९ से HomeAway.com ग्राहक सेवा जारी

मेरी HomeAway.com समस्या के साथ मदद करें
First: share to improve GetHuman2890753's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2890753 may need:
बुकिंग, बुकिंग संदर्भ, बिलिंग पता, खाते पर ईमेल पता और वफादारी कार्यक्रम संख्या (यदि लागू हो)
The issue in GetHuman2890753's own words
Hi!*My name is Paige Owens and I am currently staying in Casa Del Sol- C. Attached are some pictures of what the condo looked like when we arrived tonight. It was absolutely horrifying. I understand a few bugs here and there due to the season, but the conditions were atrocious. The entire kitchen was swarming with about *** bugs as soon as we walked in the door. We also found a roach on the ground in the entrance of the master bedroom. The master bedroom air vent is covered in duct tape and filthy. There was already trash in the trash cans when we arrived. The light bulb is burnt out in the bathroom. In cleaning for the bugs, we discovered old food crumbs in the corners of the kitchen and splattered inside the microwave. *I have attached several pictures that truly do not do justice on how awful it was. I’m sure you cannot know of these issues. I have already had to go to the store and spent my entire evening trying to clean the condo and I’m ** weeks pregnant. We are not the type of people who complain, but this was shocking.*We contacted maintenance and they told us we could try to get rid of the bug problem by putting water*baby oil in basins around the property. We went to the store and bought these items, as well as bug spray, to hopefully help overnight. We spent $** and spent the rest of the night trying to get rid of them. *When I spend $**** on a condo, this is not the expectation. My cleaning fee needs to be waived and I expect money to be refunded, as this is easily the worst travel experience I’ve ever had. I can send even more pictures at your request, as I’ve taken pictures of everything. *Paige

GetHuman2890753 did not yet indicate what HomeAway.com should do to make this right.

How GetHuman2890753 fixed the problem

We are waiting for GetHuman2890753 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get HomeAway.com's attention and get better help faster. Tap below to get started.
HomeAway.com समस्याएँ भी हैं?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


ग्राहक सेवा मुद्दा
Reported by GetHuman2890753
मई ९, २०१९ - २ वर्ष पहले
Not resolved
अब तक 6 ग्राहकों द्वारा देखा गया
इसी तरह के मुद्दे 1339 अन्य के लिए
0 इसके बाद ग्राहक


GetHuman2890753 ने इस मुद्दे पर काम करना शुरू कर दिया
मई ९, २०१९ ३:५५रात