I booked a room (HA-DHHC*L) in Palm Desert this past weekend. Months prior to my stay I...

GetHuman-megoonmo's अप्रैल २०१९ से HomeAway.com ग्राहक सेवा जारी

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The issue in GetHuman-megoonmo's own words
I booked a room (HA-DHHC*L) in Palm Desert this past weekend. Months prior to my stay I confirmed on three separate*Occasions (photos available) that there was a total of three beds. I was told on two separate occasions (photos available) that there was two full beds and one sofa bed. When I arrived to my room there was ONE bed and ONE sofa bed for a total of two beds for * people in total. I immediately called down to the front desk and was told they don’t even have rooms with two beds. I don’t think it is fair nor is this what I paid for. This is my first time using your service and I am extremely disappointed thus far. I have photos of my room as well as emails and texts with Judi who confirmed the room had a total of three beds. It was extremely uncomfortable to fit * people on two beds to the point where we had to spend our own money on an additional air mattress. Thank god the room was spacious for it. Besides this it was embarrassing to complain to the resort that we were promised a room they don’t even have there. I want to know what will be done to rectify this situation as this is NOT what I paid for.

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HomeAway.com

ग्राहक सेवा मुद्दा
Reported by GetHuman-megoonmo
अप्रै. १६, २०१९ - २ वर्ष पहले
Fixed
अब तक 22 ग्राहकों द्वारा देखा गया
इसी तरह के मुद्दे 1202 अन्य के लिए
0 इसके बाद ग्राहक
Items needed
बुकिंग किसने की
आरक्षण संदर्भ
बिल भेजने का पता
खाते पर ईमेल पता
वफादारी कार्यक्रम संख्या (यदि लागू हो)

Timeline

GetHuman-megoonmo ने इस मुद्दे पर काम करना शुरू कर दिया
अप्रै. १६, २०१९ १:०३रात
GetHuman-megoonmo ने संकेत दिया कि मुद्दा अभी तय नहीं है।
अप्रै. १६, २०१९ ६:०६सुबह
GetHuman-megoonmo ने संकेत दिया कि मुद्दा अभी तय नहीं है।
अप्रै. १६, २०१९ ६:०६सुबह
GetHuman-megoonmo ने संकेत दिया कि मुद्दा अभी तय नहीं है।
अप्रै. १६, २०१९ ६:०८सुबह
GetHuman-megoonmo ने संकेत दिया कि मुद्दा अभी तय नहीं है।
अप्रै. १७, २०१९ १:१८रात
GetHuman-megoonmo ने संकेत दिया कि मुद्दा अभी तय नहीं है।
अप्रै. १७, २०१९ १:२७रात
GetHuman-megoonmo ने संकेत दिया कि मुद्दा अभी तय नहीं है।
अप्रै. १७, २०१९ २:४७रात
GetHuman-megoonmo ने संकेत दिया कि मुद्दा अभी तय नहीं है।
अप्रै. १९, २०१९ १:५४रात